Fairleys Wines Reviews 

191
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting that fragile items always arrive securely packaged in protective boxes and in pristine condition. Consumers also appreciate the exceptionally helpful staff, the straightforward online ordering process, and an expansive selection of high quality products available. Some reviewers were not happy with occasional delivery delays, external courier miscommunication, or unexpected transport and label issues. Despite these minor setbacks, everyday buyers generally found that the dedicated support team always went out of their way to resolve transit problems and ensure total customer satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and prompt shipping times along... See more

Product

Clients share positive opinions on product quality, highlighting top quality wine and whiskey as well as a... See more

Order

Customers consistently note positive experiences with order, highlighting that the ordering process is simple... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient systems and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful, knowledgeable, and friendly service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. Easy to discuss one-to-one by phone. Said what they’d do, and did it. Can’t say fairer than that. Also resolved delivery issue, not of their doing, but nonetheless took responsibilit... See more

Rated 5 out of 5 stars

I have used Fairleys wine for my Christmas Port for the past 5 years. Ordering and payment is relatively simple and you can track your order through to delivery. The bottles are packaged really well... See more

Rated 5 out of 5 stars

Decided to buy a few bottles of wine as guests were coming to stay. I tried a couple of places for my choices but they weren’t stocked by local off licences. I looked at Fairley’s site and not only... See more

Rated 5 out of 5 stars

Easy to order, wild turkey honey liqueur, could not get it anywhere, bingo !! Farleys came through, quick dispatch average delivery by royal mail, thanks guys!! 😊


Company details

  1. Liquor Store

Written by the company

Fairleys Wines - Northern Ireland (NI) is a family business that specialize in Fine Wine, Vintage Port, Irish Whiskey, Scotch Malts, Bourbon, Vodka and Craft Gin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(191)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I am impressed that they phoned to tell me about an issue with my order. An email update followed with further info.
The delivery was delayed due to the bad weather but has now arrived safely.
Thank you!

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Product is well presented and packaged well. Prompt delivery. Excellent Customer service. I received a phone call from Michael after I placed my order to check details… there had been an initial error at my end with payment, the call was re-assuring and gave me peace of mind. I will purchase from them again.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Really easy to order online

Really easy to order online, called to check details as don't live over there anymore, really helpful and informed me would keep the present until someone could pick it up. Couldn't do enough to help, would definitely recommend ordering from Fairley's, have used them before and will use them.again. Updated me when the order was complete, excellent service.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic selection and service

Great service, ordered online for collection which was a very easy process. Had great communication and very friendly staff on pick up. Great selection both in the shop and online. Highly recommend.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery and excellent communication

Fast delivery and excellent communication throughout. Absolutely recommend when ordering your favourite wine. Wide selection of wines too!

Thank you for handling the bottle of wine with such care. It’s a special Christmas present for a friend and when I saw the extra care you took with the protection around the bottle it gave me such comfort.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of whisky(e)y

Great selection of whisky(e)y, great communication and great service. Bottle turned up in the expected timeframe with emails informing when the bottle was shipped etc. Shop with confidence.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Great purchase and 1st class delivery.

Wanted to buy this product as a gift for a relative. Fairly's website was easy to navigate and the updated information on when delivery was due was timely and appropriate. The bottle was well packaged and came in a lovely protective container, which in turn, was in a good quality shipping box. In fact, I only had to gift wrap the complete package and it looked great. It was a much appreciated gift and I would buy from Fairley's again.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent range and service

Been buying from Fairleys for years. Paul, Marc and the rest of the team are friendly and helpful. Best range of wine and spirits on the North Coast of Ireland.

November 9, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look