Fairstone Financial Inc. Reviews 

2,110
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally knowledgeable and providing wonderful guidance throughout the loan application process. People also appreciate the quick and efficient service, noting that representatives always make them feel comfortable and thoroughly supported. Some reviewers were not happy with the high interest rates and expensive repayment terms that created a heavy financial strain. Consumers additionally mentioned ongoing difficulties regarding unexpected fees and large loan balances that hardly decreased over time. Others experienced frustration when trying to settle accounts early or attempting to get clear answers regarding final payments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently describing staff as professional, helpful, and... See more

Customer service

Users describe positive interactions with customer service, highlighting friendly, polite, and prompt... See more

Payment

Customers had ambiguous experiences with payment, reflecting a wide range of differing opinions. Many people... See more

Price

Reviewers mention negative feedback about price, consistently highlighting excessively high interest rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

I am completely satisfied with my Fairstone loan experience. From the friendly staff to the ease of application, I had no difficulties at any point in the process. My loan is now fully paid and I woul... See more

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Rated 5 out of 5 stars

The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,110)

900 reviews in the last 12 months

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Rated 5 out of 5 stars

Fairstone and their incredible team…

Fairstone and their incredible team were a complete joy to work with. All information was quickly given and explained. They were quick to meet my needs. I would definitely use them again.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service is 5 stars…

Customer Service is 5 stars from the local branch... 1 star for getting any help especially if your payments are on time and using them since 2020 or so when ya need the help do not expect too much especially if your in a dire need and especially if you are leaning towards bankruptcy option... Such a shame cannot get the help...

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Easy Loan

Used fairstone to consolidate a few loans and credit cards and they were so quick in reviewing and approving my loan. all the staff are super friendly and very understanding in life circumstances and are always willing to assist with payments and loan updates.

July 8, 2026
Unprompted review

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