Fairstone Financial Inc. Reviews 

2,096
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 735 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, understanding, and professional demeanor, contributing to a smooth and efficient service. Many appreciate the customer service for its care, responsiveness, and clear explanations, especially during challenging financial times. However, some customers found interest rates excessively high, raising concerns about pricing. A few also reported issues with payment transparency, including hidden fees, unexpected increases, or difficulty understanding principal reduction. Some encountered pushy or unhelpful agents, particularly concerning optional insurance or account assistance.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting quick and efficient processes for loan... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and... See more

Payment

Clients share ambiguous opinions on payment, with some finding the online payment process easy to navigate... See more

Price

Consumers find price to be a significant source of dissatisfaction, primarily due to excessively high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Rated 5 out of 5 stars

The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is... See more

Rated 5 out of 5 stars

Fairstone really came through when I needed it. They offered a quick and painless approach that gave me exactly what I needed. I really liked the representatives, they were all really nice. And they m... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,096)

886 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fair Stone is the best

They helped me when no one else would made me feel special and loan was approved and money was deposited into my account all within 24 hrs I would recommend them to everyone

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with

Great to deal with, and very professional. I got my loan I needed, and paid it off. Credit score went up!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great people.

The people I have worked with been very professional, its been great to have a company that is well suited to your personal business experience

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Building a family or a business

Building a family or a business we need to invest in tomorrow! Sometimes to invest we need to borrow. I borrowed from Fiarstone. Tomorrow's looking brighter with clear path to a better tomorrow for me and my family.
BELIEVE IN YOURSELF AND INVEST IN A BRIGHTER FUTURE!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

The person I was in contact for for my loan was amazing. Answered any questions I had, made the whole process very easy.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Kindness and Dedication

I love my Port Alberni branch where I live. The team is truly dedicated to this company and always help me out in a timely fashion! And if I’m ever in need they are always there to support and discuss opinions with me. Kindness matters, and they all have it!

July 1, 2026
Unprompted review

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