For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more
The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is... See more
Fairstone really came through when I needed it. They offered a quick and painless approach that gave me exactly what I needed. I really liked the representatives, they were all really nice. And they m... See more
Company details
Written by the company
Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.
Contact info
145 King Street West, Suite 2500, M5H 1J8, Toronto, Canada
- 800-995-2274
- fairstone.ca
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 week
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Faristone financial helps at the right…
Faristone financial helps at the right time. when you need financial support. Didn't take too long to process and grant the money.
July 8, 2026
Unprompted review
Very open and reliable
Very open and reliable. Cannot fault the efforts they go to for securing money for you. Amazing customer service.
July 8, 2026
Unprompted review
Fantastic and friendly people to work…
Fantastic and friendly people to work with they will go the extra mile for you
July 6, 2026
Unprompted review
Good Company
I applied here in Fairstone and they help me with what I needed and even give me options just to help with my application.
Service and staffs are professional and helpful. I also recommend them to my friends in need like me. They also flexible to do changes in your payments depends on what you wanted and they will accommodate that.
December 31, 2025
Unprompted review
Very helpful
This company made it very easy to get a loan. The staff was helpful and understanding.
July 8, 2025
Unprompted review
Excellent customer service and a seamless process
I had a fantastic experience with Fairstone Financial here in Kamloops BC. The staff was incredibly helpful, professional, and took the time to guide me through everything clearly. They made the entire process straightforward and stress-free. Highly recommend their services to anyone looking for a smooth and supportive financial experience
June 10, 2026
Unprompted review
STAY AWAY FROM THIS COMPANY AND BE SAFE
Honestly everyone this is from experience dont even think about getting a loan from this company. Once you are in they will kill you with interest and we will think its temporary i can manage but trust me 34% interest you will be their slave and make no mistake if you miss they will have no mercy. They will talk to you as if they are your best buddy and you will hear so many promises and things like that. PLEASE STAY AWAY FROM THIS LOAN SHARKS
July 8, 2026
Unprompted review
They were so easy to work with
They were so easy to work with. Prompt answers to all.my questions and prompt in getting me access to the funds I needed. I would recommend them before any other lender.
Staff was extremely friendly, polite and very customer focused
May 15, 2026
Unprompted review
Very friendly staff..I would recommend…
Very friendly staff..I would recommend they are very honest..dealt with them about 3 years now
October 8, 2025
Unprompted review
You kept sending me loan approvals only…
You kept sending me loan approvals only to find out it was not valid anymore . Then I asked for renewal and that was rejected . Thank you
July 8, 2026
Unprompted review
Great customer service
Easy to get a loan and very polite,curtious,respectful workers.
July 8, 2026
Unprompted review
Best customer experience
Spoke to Jenn and she helped me very quickly and was very knowledgeable on my needs.
July 7, 2026
Unprompted review
Everything was professional and…
Everything was professional and exceptional , dealing inhouse with staff . Absolutely no issues .
My only peeve is a simple one :
acessible contact ,
difficult to call and reach staff ,
and appareny company decision
not to be able to contact via email or cell text .
Suggestion to resolve this one issue !
check out Whatsapp for Freedom Mobile
Am able to chat with someone at FM
quickly and efficiently . Problem always resolved .
This is not a "knock" again the staff at FSF .
It seems to be a higher up management decision .
Thanks
March 2, 2026
Unprompted review
Caring and kind
The girls in the office , especially Anna, Chilliwack branch . She is awesome and very understanding . Would recommend highly
December 12, 2025
Unprompted review
I had a great experience with Fairstone…
I had a great experience with Fairstone from start to finish. I was a bit unsure going in, but the team made the process simple and easy to understand. The application was processed quickly, and I was impressed by how smoothly everything went. They took the time to answer my questions, offered helpful advice without making me feel pressured, and helped me find payment options that fit my budget. I wouldn't hesitate to use Fairstone again or recommend them to anyone looking for a straightforward lending experience
April 24, 2026
Unprompted review
Fairstone helped me out in my time of…
Fairstone helped me out in my time of need. They offered guidance on improving my credit score. They were kind and nonjudgemental. All staff treated me with respect and kindness. When I went to pay out my loan early, they didn't try to upsell me on a new loan. They congratulated me on early pay out
July 7, 2026
Unprompted review
Honestly
Honestly, I was in a bad predicament, and I needed help immediately.Did you just pop up and nowhere. Wow , how convenient , how amazing how current how understanding and how easily it is to get approved.... It's intimate, they use it in what you have and a balance.What they can give you from what you can afford to pay.Honestly, this is the best company in the world.Thank you so much for making a difference in my life.I don't know what I would do without them💓
September 10, 2025
Unprompted review
Payment amount is wayyy too high
July 8, 2026
Unprompted review
Great experience for a first timer like…
Great experience for a first timer like me.
July 8, 2026
Unprompted review
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