Falconeri Reviews 

BEWARE-FALCONERI STORE EMPLOYEE STEALING CREDIT CARD INFORMATION

My mother and i visited Falconeri store in SoHo, New York. My mom decided to buy a sweater.
At the cashier i saw the girl taking pictures with her phone both sides of my mom CC.

( she is a bit tall&bulky with wavy hair and very wide mouth).

If there was an option for -1 I would choose this option.

There stock process is apalling with orders being confirmed and then one receives an update a week later to say the item is out of stock.

The returns process is apalling. They have been sitting with my items returned for 3 weeks and each time I follow up they say they will escalate it and please be patient. And now I can not even get through to them. They also dont respond to emails and I am out of pocket.

This whole shopping expereince is not worth it. Avoid online shopping with them.

Does anyone know how to complain to European consumer rights commission? Any ideas how I can get back more than £220 - I feel robbed by this company who confirm receipt of my return but have not refunded me the money.

Unfortunately this brand can not be trusted with cusomter loyalty

wrote a review on the 3rd June 2023 and had a reply from their Customer Care team on the 13th June published under my review on Trustpilot saying they will be contacting me privately/directly. I provided them with their reference number of my issue and to date have received no reply.
I reply to your request for Your reference number is 00D58JmkM_5008eDmeVK:ref
We have worn and washed the sweater therefore according to your T&C it cannot be returned. Besides other reviews indicated that customer were still waiting for refund of returned items since December 2022.
AS you confirmed that Falconeri made the mistake resulting in us not being able to get a tax refund all we are asking for is the tax amount that we are unable to claim.If Falconeri refuse to do that what hope do we have trying to get refund for purchase price even if you accept the used item.
It is the Tax Refund amount that we are asking for . Your have the reference number and several email correspondences to refer to.

They fool you on prices. I bought merchandise in store but there website offered 25% discount. I paid full price. I reached out to them thrice through several methods but there was either no response or the person was not helpful. Respecting lower price on your own store is expected by any store, let alone a luxury one. I even asked for a future gift card which would help them also but they don't care about customer loyalty. There own "club" program is a hoax and way to "lower" price on cheap merchandise. I ll never be shopping at this fraud place.

Pretentious brand, worst clothing ever, very bad quality AND over-priced!!!
I spent $350 ON "cashmere" sweater it shrunk and faded after first wash.

I am still waiting for my order from Falconeri placed on the 4/4/23 for the value of £1,273.99. This included £5.99 for express 48 hour delivery.

Today, the 19/4/23, Falconeri still have not prepared this order ready to send to me.

Nor are they responding to my request to cancel the order and refund me.

I had agreed to pay by PayPal and have been trying to get PayPal to cancel the order and release the money to me.

However, it seems that PayPal can not do this while money is being held until 30 days have passed.

So I have not received my clothes, needed for a special holiday with my husband in a few weeks time, nor can I get back the money that is being held because Falconeri say it is ‘pending’!!
So I can not buy the clothes I need.

I write regularly and use online enquiries, both with the same result that I am told my emails are being sent to the ‘competent department’. Clearly they never reach a department with any degree of competence as I hear nothing afterwards except promises asking me to be patient and wait a bit longer!!

This is beyond awful! I can not go and buy other clothes as £1,273.99 of my money is held up and Falconeri Customer Care just do not care at all !!!!

So much for luxury Italian clothing !!

I am still waiting for a refund of £248 from a return done in December 2022. After multiple calls, conversations and emails, still no resolutions and barely ever a reply. After seeing the other shocking reviews here, I finally realise it is very common with Falconeri. How do they possibly keep customers?

After I posted my story on Trustpilot, I have received the refund money after 1 week and several email (one month after goods return).
I ordered vest, which was nice, but for my height it was short. That was the reason of return.
It was funny that they addressed me by my maiden name, which I didn't mention anywhere. Maybe it was because I am registred in other company from they business group.
Not sure if I will order again. Maybe in future something what will be fine for my height.

Shocking. Company didn’t refund £150 credit after a return. After multiple complaints and attempts to find a resolution, the company refused to refund me. Not to mention that the original source of credit was due to a defective product. Poor quality and poor service. They are literally committing theft.

i wish i could give zero. terrible and extremely rude customer service. they do not answers your questions an cannot help.

Got what looks like a nice product. Ordered two sweaters but need to return one. The return process is bogus! They ask you to register to receive a return label, which you have to wait to access for 24 hours. I tried to access a return label following their instructions after the 24 hour waiting period and it is simply a circular process that sends you around and around with no label to be found. Sent a email to customer service and haven't heard back. BTW don't bother trying to telephone their customer service number cuz its disconnected. Makes me wonder if the product I'm considering keeping will dissolve after one wash. Totally lame system.

It’s the worst experience I have had buying on line. If you want to return, the customer service department just blames a computer problem. After six weeks of trying ,I believe they just lie and have no intention of me being able to return. My advice avoid this company.I wish I had read the reviews before buying.

I have tried many times to order online
My payment is approved but each time a message comes up with " Sorry an error occurred "
I used the UK website each time.
Please can anyone help solve this problem ?
Thank you.

I’m having issues with Falconeri jumpers losing colour in a very uneven and strange way after a year. The website does not have a customer service where I can report about this quality issues of the jumpers, disappointing in both terms of quality of the product and quality of the customer service. I don’t think the price premium is worth the quality.

DO NOT PURCHASE ANYTHING FROM THIS RETAILER. I purchased two dresses on July 6, 2022. On July 11, 2022, I received the return label I requested and shipped out my return the same day. On July 19, 2022 I received an email from Falconeri stating "The return of order 52200477 has been accepted.
We have already requested a refund of $342.28 which will be returned to you via the same method of payment used initially, as you have chosen while requesting your return.". By July 25, 2022 I still had not received my refund so I reached out via email letting the company know. On July 26, 2022 I received an email from the company stating the following: "We would like to inform you that the refund has been approved by our warehouse on 19/07/2022.
The refund should be visible on your account in a maximum of 10 working days." On July 29, 2022 I still had not received my refund so I reached back out to let the company know and my email went unanswered. I sent another email on August 1, 2022 and the company responded on August 2, 2022 stating: "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer.
Please take into consideration that it might take a few days to resolve the matter." This is absolutely unacceptable. I have filed a dispute with my bank and am sending over all of the email communications. I also tried calling their customer service number and am given an option to stay on the line or receive a callback. When I stay on the line the automated machine hangs up on me every time. When I request a call back I never receive one. This company is a scam and I honestly do not know how they are allowed to do business.

Hello, same as many other customers. if you order online don't expect a refund. It never happens!

I have 3 cashmere scarves now from Falconeri and they are definitely worth the price. Fast shipping too

After several attempts using different angles I have no idea of whether Falconeri actually is a real company, let alone whether my order did, in fact, go through. I tried ordering online and the order did not work the first time. The second time it appeared to go through, however I have received no confirmation of such. Moreover, I tried signing up for their rewards 3 times to no avail. I tried the chat twice and received the response that someone would contact me. No-one ever did. I tried calling during the specified customer service hours and received the message that no-one was available to answer the call. Hello.... anyone out there?

I guess there is a tendency for people to be particularly moved to post here when things go wrong! And as it happens I only found the negative reviews here after ordering a couple of sweaters for my wife's birthday, and when later needing to return one I feared the worst!

So this is just to say (1) the sweaters were just beautiful [and a very good price for the quality -- the return was because my wife decided to change for a different neckline]. And (2) the very simple returns process [here in UK] worked perfectly, without fuss.

My problem has been solved quickly by Falconeri after having posted my story on trustpilot. Previously I did not receive a return label for my order and I could not reach anyone via mail or phone.
After I posted my story, I have received the return label and was refunded the money after 1-2 weeks.
I will order again from Falconeri, since it always worked previously. Maybe Covid and Christmas was too much at the date of my order.