Fallwithgrace Reviews 200

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful craftsmanship of the products, often noting that items like coasters, shelves, and boards are built to last for many years and even generations. The ordering process is described as easy to navigate, with many appreciating the clear communication regarding order status, from creation to dispatch. People frequently highlight the quick delivery, especially for handmade and personalized items, and the careful packaging ensures products arrive in perfect condition. However, some customers also noted issues with damaged deliveries, with products arriving without wall fittings or with clear defects due to inadequate packaging. Additionally, a few people experienced a lack of response from the company when trying to resolve these issues through various contact methods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

People report positive experiences with product quality, consistently praising the exceptional craftsmanship... See more

Order

Customers generally express satisfaction with their ordering experiences, often praising good communication... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting quick delivery times even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just received my coasters from Fall with Grace which I am going to gift to our family as part of their Christmas present. Kate even bundled each of the coasters up into individual family group... See more

Rated 5 out of 5 stars

Solitaire board, beautifully crafted from stunning oak wood. Great to look at and lovely to touch and play the game. Easy website to navigate and place the order. Quick delivery for a handmade per... See more

Rated 5 out of 5 stars

Just bought a display stand from Fallwithgrace and it’s beautiful, good communication too, telling you when your order is being made and when it had been dispatched. Quick delivery too, once it was s... See more

Rated 5 out of 5 stars

Fall With Grace are a fantastic family run small business with fantastic high quality products. We have bought 9 items over the years, a mix of gifts for others and items for ourselves. From notepad h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Beautiful A4 artwork piece 5* quality and service.

I ordered an A4 artwork and it’s beautiful. The attention to detail is perfect. It was writing from a card that a family member wrote not long before they passed away, it means the world to us to be able to have that memory forever on display. Customer service from Katie was 5*, always a pleasure to order from Fall with Grace. Quality products that are made with love.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered an 100cm floating shelf with…

Ordered an 100cm floating shelf with engraving. The amazing detail put into the shelf is unbelievable. It is absolutely amazing. I ordered on the 3rd of December and it arrived on 22nd December. The communication was great, couldn't fault it. The tracking was also very good. I would 100% order again in the New Year.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Another beautiful product from Fall with Grace

I have just received my coasters from Fall with Grace which I am going to gift to our family as part of their Christmas present. Kate even bundled each of the coasters up into individual family groups and tied them with a ribbon and a Merry Christmas tag.
The quality is exceptional and these will last forever. I try and order something each year from this small family business and every single product is beautiful. Give them a try, you won’t be disappointed.

December 19, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Only a Small Business could show such Kindness ♡

From start to finishing ordering my Christmas orders Kate was more than helpful. I panicked because they didn't deliver to Ireland she went out of her way to offer to get it to delivered to her house in order for me to get one. Only a small business would offer this kindness. This is why I LOVE supporting small businesses. This is my 7th item from fall with Grace and definitely won't be my last. The Sleigh's are out of this world SO BEAUTIFUL. I bought one for myself and my parents and I can't wait for xmas day to gift it to them. I also ordered the personalised jar and its absolutely stunning. Thank you so much for the kindness and most importantly the hard work you put into creating my orders your talents are endless 🥰 Merry Christmas Fall with Grace x

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer

I've just received my 3rd item (a Christmas Sleigh) from Fall With Grace and I've already made my fourth order. Each item has been beautifully crafted and arrived as promised. I am in no doubt I will order again. Highly recommended.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company, the products are so well made, I purchased the sleigh which I ordered on drop one, it arrived today and I am so so happy with it. Katie has been so lovely, communicating from start of order through to when it’s process of being made to when it was being shipped.
In the packaging it had a little Santa stamp with an elf number it’s the attention to detail ❤️
Such a lovely family business highly recommend. 🎄🎄🎄x

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent business with unique personal products

Great customer service, it’s so nice to have a personal touch. Very good communication and went out of their way to meet my delivery date as going away.
Delivery seamless and package well packed so no damage.
The shelves are beautiful! Great quality. Better than l had thought.
Highly recommend for a product that supports a local business and provides you with a unique item. Thank you we will enjoy them for years to come.

November 6, 2025
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Hi Lynne,

Thanks so much for taking the time to write such a kind review! We really appreciate it!

I am delighted you are so happy! Our shelves are making a name for themselves :)

thanks again - Kate xx

Advertisement
Rated 5 out of 5 stars

Lovely company

The communication from fall with grace was great, they keep you updated every step of the process. The timings were accurate and the product is so cute it was a great gift for my mum!

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the wooden dog lead hook

I ordered the wooden dog lead hook. It is really lovely, the wood is so soft and smooth to touch and the name and paws engravings are so well done. I am really happy with it and will be returning to order more from them. Communications with Katie were really prompt too and she kept me updated.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Better than I thought they would be

My wife and I saw the floating shelf on a TV show and wondered where they came from, then Stacey Solomon shared the details of the business and we where so pleased we knew where to go! We ordered an engraved floating shelf and the tea/coffee/sugar jars. Took about two weeks to arrive, when we opened was blown away by the quality and the smell of the real wood. The shelf was fairly easy to put up, but the final product on the wall is literally breath-taking. The shelf area is in our kitchen and it has now become the centrepiece of our kitchen. We have plans to buy more of the jars and maybe some other bits, its certainly not the cheapest stuff in the world, but id rather pay more for high quality than cheap rubbish from B&M. Communication was great, delivery was great, packaging was great, can't fault the whole experience.

May 29, 2025
Unprompted review
Fallwithgrace logo

Reply from Fallwithgrace

Hi Simon,

What a lovely review to start our weekend.

Thank you so much for taking the time to write this. I am so pleased you're happy with your order!!!

Your words mean everything to us.

Have a great Friday!

All the very best

Mark and Katie :))

Rated 5 out of 5 stars

Beautiful product🥰

Beautiful product!
I ordered a floating shelf. As a newly wed I wanted to have something to make a statement so I ordered this beautiful shelf with our new name! The quality is amazing and beautifully made. So easy to put up too! I have had so many lovely compliments about it too! Thank you once again and I can’t wait to order more!

May 17, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful chopping board

I ordered a personalised chopping board and all I can say is ‘wow’
The quality is brilliant and it looks great with the personalised words, making it meaningful, practical and pretty, all rolled into one.
Thank you

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

A must have!

Great product received. We ordered the personalised clip board. It is made of great quality wood and the finishing touch was immaculate. Such a beautiful little family run business. We hope to purchase more in the future. Your products look great! Keep up the great work 🙂 even better the packaging was stamped by the greatest 'Grandad Tony' bonus! x

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Kitchen Shelf

After an unfortunate & unavoidable blip with a 2year old shelf, excellent service from the team when they agreed to remake & redeliver. Such a warm team, great communication & so grateful to have our kitchen feature back on the wall. Would absolutely recommend this Co!

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised shelve

After 2 years of following Fall with Grace I have only just bought my first item. My shelve is absolutely beautiful and is the perfect piece for our new extension. I cannot wait to buy from you again 🤍

December 13, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Super, Smashing, Marvellous!

This is my first product from this amazing company and it certainly won’t be the last. I ordered the Christmas Sleigh back in October and just hoped it would be with me for Christmas as these were in popular demand. It arrived and I love, love, love it.
I will certainly be looking to order more from them.
Fall with Grace is not just for Christmas. Highly recommend!

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

The most amazing products I have…

The most amazing products I have ordered. Having recently ordered another product from this amazing small business, I can't tell you how absolutely amazing thier products are. The attention to detail, the care taken is outstanding. I can't wait to carry on ticking items off my wish list.
100% recommend anyone wanting an amazing individual gift to last a lifetime.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Favourite purchase of the year

Favourite purchase of the year.
I absolutely love my sleigh! The quality is to top notch and the attention to detail and love that has gone into it makes it what it is.
The customer service is outstanding from Fall with Grace. I love to shop small and this is why. It’s their busiest time of year and still they’ve gone above and beyond to make my purchase a super special one. I won’t want to pack my sleigh away. Thanks Grandad Tony for the little touch with my box ❤️ would highly recommend.

December 18, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look