Family Credit Management Reviews 

707
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 705 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and supportive staff who patiently guide them through the entire debt relief process without any judgment or pressure. People deeply appreciate the clear payment plans, significantly lowered interest rates, and transparent communication that successfully help relieve overwhelming financial stress. Some reviewers were not happy with payment handling, explicitly mentioning recurring late payments and ongoing communication issues involving their creditors. A few customers also noted that monthly bills were occasionally not transferred properly, leaving them worried about falling behind on their accounts.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their supportive and patient... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are extremely... See more

Service

People report positive experiences with service, highlighting professional, patient, and knowledgeable staff... See more

Payment

Consumers find payment to be positive, highlighting reasonable plans and significantly lower interest rates.... See more

User experience

Reviewers mention positive feedback about user experience, noting it has been a hassle-free and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve had a great experience so far! Erica has been very patient and helpful with explaining everything to me! I’m excited to with Family Credit Management and get my life back becoming debt free!

Company replied

Rated 5 out of 5 stars

This has been the most hassle free experience ever. I have stressed about debt for several years and when I decided to take the step all my questions and concerns were answered without judgment or p... See more

Company replied

Rated 5 out of 5 stars

Actually talking yo a person--not a bot. Jennis was friendly .courteous and well informed.--not like other places that provide conflicting information. and try to tell what you're going to do as oppo... See more

Company replied

Rated 5 out of 5 stars

So far I've had a really wonderful experience with Family Credit Management. Everyone I've spoken with has been kind and understanding, which has been so nice considering how much I guilt trip myself... See more

Company replied


Company details

  1. #4 of 32 best companies in Debt Relief Service
  2. #3 of 8 best companies in Credit Counseling Service

Written by the company

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years. Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate. For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies. As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way. At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

707 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(707)

707 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and compassionate…

Great communication and compassionate people. Very open and honest.

July 9, 2026
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Reply from Family Credit Management

Being able to have honest conversations and ask questions without feeling pressured is something that's always been important to us.

Choosing a debt management program is a big decision, and we believe people deserve clear information, straightforward answers, and the time to decide what's right for their situation. Every financial story is different, and treating people with compassion and respect has always been at the heart of how we work at Family Credit Management.

Thank you for your kind words. We hope you always feel comfortable reaching out whenever you have a question or just want to talk something through.

Rated 5 out of 5 stars

perfect

It was perfect

July 8, 2026
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Reply from Family Credit Management

I'm really glad to hear you had such a great experience.

Sometimes the best compliment isn't about one conversation or one person. It's knowing the whole experience felt exactly the way it should. That's what we hope for every person who chooses Family Credit Management.

Thank you for your kind words.

Rated 5 out of 5 stars

I have been in a living hell for 6…

I have been in a living hell for 6 months, Jenny was wonderful and understood my dilemma.
I feel confident that going forward, my debts will be managed quickly and efficienly.

July 8, 2026
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Reply from Family Credit Management

I shared your review with Jennie, and she was genuinely touched by your kind words.

No one wants to feel like they have to carry the weight of financial challenges alone. One of the things Jennie does so well is taking the time to listen, understand what someone is going through, and help them see that there really is a path forward. Before making a decision about a nonprofit debt management program, we want every person to feel heard, have their questions answered, and understand all of their options. It's the kind of personal, one-on-one support we've always believed in at Family Credit Management.

More than anything, I'm so glad you're feeling hopeful and confident about what's ahead. You deserve that. We'll be celebrating every bit of progress with you as you move closer to the financial freedom you're working toward.

Rated 5 out of 5 stars

They were very informative and very…

They were very informative and very prompt and professional with any questions I had.

July 8, 2026
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Reply from Family Credit Management

I'm really glad you felt like your questions were answered along the way.

Choosing a debt management program is a big decision, and we never want anyone to feel like they have to make that decision without having all the information. Taking the time to explain how the program works, answer questions honestly, and make sure people understand their options is one of the most important parts of what we do.

The best questions are the ones that get asked, and we're glad you never felt like you had to figure things out on your own.

Rated 5 out of 5 stars
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Reply from Family Credit Management

We know life is busy enough without adding more stress, so we've always tried to make things as simple as we can. Whether it's answering a quick question, explaining how your debt management plan works, or keeping you updated along the way, we want working with Family Credit Management to feel easy, personal, and never overwhelming.

We really appreciate you sharing your experience. We hope things continue to feel just as smooth, and if you ever need anything, you know we're only a phone call, email, or text away.

Rated 5 out of 5 stars

I've used this company before and they…

I've used this company before and they were really helpful and considerate of my circumstances! They helped me get out of debt once before and I know they will again. Very trustworthy company!!.

July 7, 2026
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Reply from Family Credit Management

I'm really glad you thought of Family Credit Management again.

Sometimes life throws us a curve we weren't expecting, and needing help a second time doesn't change the fact that you're moving forward. Every financial situation is different, so we've never believed in a one-size-fits-all approach. We take the time to understand what's going on, explain how our nonprofit debt management program works, and help people find a plan that fits where they are today.

The confidence you have in us means a lot because it's based on your own experience. We're grateful to be working with you again, and we can't wait to see you reach that debt-free finish line.

Rated 5 out of 5 stars

Great service

Great service
Very friendly took care care of what I needed
Felt very comfortable talking to customer service

July 7, 2026
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Reply from Family Credit Management

Feeling comfortable enough to have an open conversation about your finances is something we never take for granted.

We know those conversations aren't always easy, so we want every person who contacts Family Credit Management to feel like they're talking with someone who will listen, answer questions honestly, and take the time to understand what's going on. That's been part of how we've worked with people for more than 30 years, and I'm really glad that's the experience you had.

We hope you always feel just as comfortable giving us a call, sending an email, or even texting whenever you have a question. That's what we're here for.

Rated 5 out of 5 stars

Quick

Quick, simple and easy. Love the texting feature.

July 5, 2026
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Reply from Family Credit Management

We're so glad you loved the texting feature!

Life is busy enough without having to play phone tag. Whether someone prefers a quick text, an email, or a phone call, we want communicating with Family Credit Management to feel easy and fit into their day, not add one more thing to their to-do list. It's just one of the ways we try to make getting help with debt a little less stressful and a lot more personal.

We hope working together continues to be just as easy, and if you ever need us, you know how to reach us... even by text.

Rated 5 out of 5 stars

I have been needing a program that was…

I have been needing a program that was this helpful and easy. I can't explain the relief.

July 6, 2026
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Reply from Family Credit Management

Hearing you say, "I can't explain the relief," really says it all.

When debt has been weighing on you, finally having a clear plan can make a world of difference. One of the things we hope people find through our nonprofit debt management program is more than just a way to repay debt. We hope they find a little peace of mind, confidence that they're moving in the right direction, and the feeling that they're not carrying it all on their own anymore.

I'm so glad you've found that with Family Credit Management. I hope that sense of relief only grows as you see the progress you're making, and we're looking forward to celebrating those milestones with you.

Rated 5 out of 5 stars

I've worked with them in the past and…

I've worked with them in the past and they are very understanding and willing to work with you. That is why I chose to work with them again.

June 4, 2026
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Reply from Family Credit Management

Choosing to work with Family Credit Management again is one of the biggest compliments you could give us.

Life changes, and sometimes people find themselves needing help more than once. We never take that trust for granted. Taking the time to understand each person's situation, explain their options, and find a solution that fits their needs has always been an important part of how we work, and I'm so glad that's the experience you remembered.

We're grateful to have the opportunity to work with you again, and we hope you always know you have people in your corner whenever you need us.

Rated 5 out of 5 stars

Great company!

July 4, 2026
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Reply from Family Credit Management

Thank you so much!

We've been helping people work through financial challenges for more than 30 years, and one thing that's never changed is our belief that everyone deserves honest guidance and someone who truly wants to help. That's what being a nonprofit debt management organization means to us, and I'm really glad that's been your experience.

We hope you always feel like you have someone in your corner. Whether you have a question next week or months from now, we're just a phone call, email, or text away.

Rated 5 out of 5 stars

Quick and easy process

Quick and easy process, great customer service!

July 2, 2026
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Reply from Family Credit Management

I'm so glad getting started felt quick and easy.

Every person's financial situation is different, and that's why we've never believed in a one-size-fits-all approach. We take the time to get to know the people we work with, answer their questions, explain how our nonprofit debt management program works, and make sure they know what to expect before moving forward. It's simply how we believe people should be treated.

We hope you always feel comfortable picking up the phone, sending an email, or even texting whenever a question comes up. Building that kind of relationship with the people we work with is something we care deeply about.

Rated 5 out of 5 stars

They were very open and honest

They were very open and honest. They answered ALL my questions.

July 2, 2026
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Reply from Family Credit Management

Asking questions is one of the best things someone can do when they're looking for help with debt.

We never want anyone to feel like they have to make a decision before they understand how our nonprofit debt management program works or what their options are. In fact, we encourage people to ask as many questions as they need. The more informed someone feels, the more confident they can be in whatever financial decision is right for them.

I'm really glad that's the experience you had with Family Credit Management. If more questions come up along the way, we'll be just as happy to answer those too.

Rated 5 out of 5 stars

Efficient & Ethical

Efficient, honest, helpful, and ethical management people--a wonderful help; super grateful they are there!

June 30, 2026
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Reply from Family Credit Management

Honest and ethical are two of the nicest compliments we could receive, so thank you for sharing this.

When people start looking for help with debt, they're often trying to figure out who they can trust. As a nonprofit debt management organization, we've spent more than 30 years helping people understand their options, create realistic repayment plans, and work toward becoming debt-free without high-pressure sales tactics or unrealistic promises. We believe people deserve clear information, honest answers, and the time to make the financial decision that's right for them.

Knowing that's the experience you had means a great deal to us. Thank you again for your kind words.

Rated 5 out of 5 stars

They are so helpful in getting started…

They are so helpful in getting started In the program. They are extremely friendly and knowledgeable. I am very satisfied.

June 30, 2026
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Reply from Family Credit Management

It's great to hear getting started was such a positive experience.

There can be a lot of questions when you're looking for help with debt, and we never want anyone to feel like they're figuring it out on their own. Taking the time to explain how our nonprofit debt management program works, answer questions, and make sure people understand their options is something we care a lot about. When people feel informed and comfortable from the very beginning, everything else tends to fall into place.

Thank you for sharing your experience. Hearing that you felt welcomed, supported, and well taken care of is exactly what we hope for.

Rated 5 out of 5 stars

Chris Stone is wonderful

Chris Stone is wonderful! He helped me and most of all listened to my story and was patient. He kept me informed of all the steps necessary to get started.

June 30, 2026
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Reply from Family Credit Management

I couldn't wait to share your review with Chris, and he was so grateful for your kind words.

Taking the time to listen, answer questions with patience, and make sure people know exactly what to expect is such an important part of helping someone through financial challenges. Before anyone enrolls in our nonprofit debt management program, we want them to understand their options, feel comfortable asking questions, and know they're never going through the process alone.

Thank you again for recognizing Chris. I know your words meant a lot to him, and I hope this is just the beginning of seeing the progress you're working so hard toward.

Rated 5 out of 5 stars

They are a great Company

They are a great Company. They’re helping me to get out of a jam.

March 13, 2026
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Reply from Family Credit Management

It's always nice to hear when someone feels like they're finally getting a little breathing room.

Every financial situation is different, which is why we take the time to understand each person's goals, explain how our nonprofit debt management program works, and help them find a solution that fits their needs. Having a clear repayment plan and knowing you have someone to answer questions along the way can make a difficult situation feel much more manageable.

We're really glad you've trusted Family Credit Management to help you move forward. We hope each month brings you a little closer to the financial future you're working toward, and if a question ever comes up, we're always happy to help.

Rated 5 out of 5 stars
Family Credit Management logo

Reply from Family Credit Management

Thank you for your kind words!

When someone is looking for help with debt, it makes a difference to have someone who takes the time to listen, answers questions clearly, and makes the process easier to understand. That's the kind of experience we work hard to provide at Family Credit Management because we know every financial situation is different.

We hope you always feel like you have someone you can call, email, or text whenever a question comes up. That's what we're here for.

Rated 5 out of 5 stars

They went above and beyond to explain…

They went above and beyond to explain what I have to pay in there program

June 26, 2026
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Reply from Family Credit Management

Knowing exactly what to expect can make a big difference, especially when you're making important financial decisions.

We believe people should understand every part of our nonprofit debt management program before they enroll, including how their monthly payment works, how payments are sent to creditors, and what they can expect along the way. Taking the time to answer every question and make sure nothing feels confusing is never something we want to rush. The more informed someone feels, the more confident they can be in the decision they're making.

I'm really glad that's the experience you had. We hope you continue to feel that same level of clarity and support throughout your time with Family Credit Management.

Rated 5 out of 5 stars

Jennie was AWESOME

Jennie was AWESOME! There was no judgement, she answered all my questions quickly, the one time I had to speak with her... she was very pleasant.
For the first time in years, i'm hopeful that we will get out of our debt mess and I'm thankful that I found your company.

June 24, 2026
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Reply from Family Credit Management

I had to share your review with Jennie, and it absolutely made her day.

So many people worry they'll be judged when they ask for help with debt, especially if they've been carrying that stress for a long time. We want every conversation to feel different. Taking the time to answer questions, explain how our nonprofit debt management program works, and help people understand their options with kindness and respect is one of the most important parts of what we do. I'm so glad that's the experience you had with Jennie.

What really made me smile was reading that, for the first time in years, you're feeling hopeful about your financial future. That's exactly what we hope for. A debt management plan is about more than making one monthly payment. It's about having a clear plan, knowing you have people in your corner, and finally feeling like there's a way forward.

Thank you for trusting Family Credit Management. Jennie will be cheering you on, and all of us are excited to see you continue making progress toward financial freedom.

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