FamilyTreeDNA Reviews 

259
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

RAW data transfer never processed 3-4 months on, poor communication, never a response to queries. The one reply i did have said it would be live soon and that was 6 weeks ago. Beyond a joke when they... See more

Rated 2 out of 5 stars

One of the most user unfriendly planforms out there. The platform hides quite simple data and analysis behind sequences and sequencing data few people understand. For goodness sake, make the menus sim... See more

Company replied

Rated 5 out of 5 stars

I love the detailed Y-DNA testing (Big-Y) product and the new "Discover" tool. It gives you migration maps, ancient matches, famous matches and close matches. It is indeed expensive, but it is worth... See more

Rated 5 out of 5 stars

FTDNA is the best company for yDNA testing and has the largest such database. In reply the Ahmad Al-Maaitah, who said Y-37 was a waste of money: a Y STR test does more than just predict your haplogr... See more

Company details

  1. Genealogist

Written by the company

FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing. With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists. Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.


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2.6

Poor

TrustScore 2.5 out of 5

259 reviews

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No recent history of asking for reviews

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Replied to 85% of negative reviews

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2.6

All reviews

(259)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Known ancestors "0%" match

Known ancestors "0%" match.
As usual with very bad experience missing the zero star. I was interested to see whether I can find relatives on my father's side (US Air-force) who was stationed in Germany. Expecting some percentage of American. In addition my mother's side was based on Germany for the last 3 generations at least.
Very surprising result: Central European 0%, American 0%. Allow me to doubt the completely worthless analysis and the program overall. It appears to be a scam as far as I can tell.

January 18, 2023
Unprompted review
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Rated 1 out of 5 stars

Took the mitochondrial test however

Took the mitochondrial test however , the site began posting my autosomal matches and ethnicity reports . I showed a zero indigenous americas north and it is a known fact that by blood I'm 25 percent native american. As usual I called customer service with questions about my results and how large of a panel they test for ( 23andme tests a panel of 600,000 nucleopeptides ) the service rep refused or couldn't answer the question. She spoke to me as if I was an idiot and that I shouldn't be questioning anything and simply accept what I saw as gospel.
They were cherry picked ethnicities , and u suspect eugenics is the culprit here coupled with racism from out of the Mormon church . FTDNA is weak and a bad company. For a more fair and accurate view I'd suggest against using this company as everyone that works there is selling a lie. It's about money and cherry picked heritage. Alot like another from out of Utah don't waste your time or money. Trust me

January 11, 2023
Unprompted review
Rated 1 out of 5 stars

I did a dna test(ftDNA) from Broker

I did a dna test(ftDNA) from Broker
The results they sent were not real according to my ethnicity(fully eastern european!!!)
dad- half scandinavia half greek
mom- slavic

when i done in other company the results were real

October 26, 2022
Unprompted review
Rated 1 out of 5 stars

It doesn't work at all

It doesn't work at all, been stuck on generating matches forever. It's impossible to contact support or anything, they never reply, the chat also doesn't work. Can't even ask them to delete your account because they never reply. I don't see how it's anything but a scam.

September 27, 2022
Unprompted review
Rated 5 out of 5 stars

Mitochondrial and Y DNA for advanced users

The myOrigins are just ok. Ancestry or 23andMe are better for ethnicity. Go with this company if you want mitochondrial or Y DNA. There will be a lot of matches if your family is European. Africans and Asians are only starting to do these tests now, so they will have only a few matches so far. But know that the Y and mt tests take a long time because this is the only company that does them. And don’t waste your money upgrading a test without joining a group project to get personal advice. You don’t want to misunderstand what you’re ordering and be disappointed with the results. If you did your DNA with another company, you can get a free account here with a DNA transfer so you can see if you like the site.

August 4, 2022
Unprompted review
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Rated 1 out of 5 stars

I purchased the Y111 DNA test because I wanted contacts from people on my paternal side of the family

I purchased the Y111 DNA test because I wanted to get information on my paternal side. After purchasing my kit and obtaining my kit # I tried to log in but couldn't. After contacting technical support, two days later they corrected what they called a bug. About ten days later I received my DNA results and I tried to upload a GED file to their website. Again I couldn't. After contacting support I was told that they have turned my problem over to I.T. and that it would take about two weeks or more to get to the bottom of the problem. It has been over two weeks and crickets! Still can't upload my GED file. If you want DNA testing they are probably pretty good but if you want to tie a GED file to it, FIND ANOTHER COMPANY!

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

Very late results and incorrect results

I am giving FamilyTreeDNA a 1-star because they promised around 6-week delivery, and it went to almost 9 weeks. When I checked with support, they were mad at me and wondering why I was frustrated why it was taking longer and longer.

Once I got the results, it showed that I come from a Cambodian line and had no real other information to work on (I obviously knew this was wrong because I'm Filipino-Chinese). Support kept telling me it was a software glitch. After paying almost $200 for this information. I was completely disappointed.

A relative was trying to do research on my family history and knew that this information seemed not to be right, so they offered to pay for my 23andMe DNA test for $100. Not only did this cost about half as much, their delivery was faster, and they gave much more information to work on, and yes, it did show that I had Filipino-Chinese ancestors.

I'm thinking they may lost my sample and probably guessed by looking at my face and assigned a haplogroup for me. I was almost tempted to pay for their higher plan because I was second guessing myself, which would have led to more disappointment. Anyways, I highly UNrecommend FamilyTreeDNA.

June 15, 2022
Unprompted review
Rated 1 out of 5 stars

I purchased the mtDNA waste of money

I purchased the mtDNA, very expensive, and after several weeks, I received nothing but codes. I already knew where I was born and my mother's and other relatives country of origin. However the results have no meaning or explanation of my blood percentage European?, Indian? American? African? who knows!! this is a complete waste of money.

May 26, 2022
Unprompted review
Rated 1 out of 5 stars

Poor service.

Ordered an add-on SNP kit to a Y-DNA and so far have waited 109 days to no avail. Company reported that a test had failed quality control, creating a delay, but they could have completed the test twice by now. They won't even tell me when it is likely to be completed, so not at all impressed. Very poor customer service. Very sluggish response.b Still waiting...
Edit - Now another week on, they claim it is another 2-4 weeks and they refuse to refund, so I am considering doing a charge-back on my credit card. What an appalling company.

March 18, 2022
Unprompted review
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Rated 1 out of 5 stars

The Family Tree DNA Website

The Family Tree DNA website is not very user friendly. It does provide all sorts of great info on DNA and how it works, subclades, variants, and so forth. However, I have no idea after an hour or more of looking, how to download the results so that I can share them with Ancestry.com, or with My Heritage. I am hoping that the Ancestry website will make my new DNA test more available and useful.

December 6, 2021
Unprompted review
Rated 1 out of 5 stars

Service and tech issues

Uploaded autosomal DNA results and never got the results uploaded. I was told IT had to fix a glitch. That was several months ago. I was going to but a Y test but if this is the service I get, then it's a hard no for me. I would have given no stars but that's not an option.

November 30, 2021
Unprompted review
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Rated 1 out of 5 stars

Avoid them!

Did a raw dna down load file on to their website and wish I didn't. Not a criminal but don't want my dna misused. They make it extremely hard to have the file deleted. You have to send them an email and they want proof from the e-mail you signed up with them. You e-mailed them back "delete everything". Then it takes 30 days to have them delete it? Sounds very shady!

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

Be aware this company is a scammer

Be aware this company is a scammer. Their results dont match any of one ancestry and they refuse to redo or refund you. I think they write what ever they one based on the name you sign with. DONT WASTE YOUR MONEY THEY ARE A SCAM.

October 13, 2021
Unprompted review
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Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. They take your money and say they did not received. Even if you send them the papers by the cc stating that it was pay they refuse to do the job. DO NOT USE THESE PEOPLE THEY ARE CROOKS. One star is being kind. They should be out of business.

October 13, 2021
Unprompted review
Rated 1 out of 5 stars

Why does this company take so long to…

Why does this company take so long to analyse a raw data autosomal upload...when companies like living dna did in 24 hours I have so far waited 144 hours...and nada. A misleading company that shames the online DNA analysis industry. Somebody told me that they had been bought out by an Australian concern...shame on OZ.

August 22, 2021
Unprompted review
Rated 1 out of 5 stars

Worthless!!

Paid over $500 for 3 tests and it can't even tell you the name of your Grandparent/s! Unless you really care about random people who are about as close to you as the person next door to you it is completely worthless!! Don't be fooled by their so called Geneology experts. Do you really want to know how geneology works or do you just care about the history of your family, which you will definitely not find anything out about. They refuse to give your money back, so just don't give it to them in the first place. If you do, I guarantee that you will be confused and dissapointed!

August 13, 2021
Unprompted review

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