Fancii & Co. Reviews 

I had missing merchandise. It was clearly lost at a distribution center for several weeks, per tracking. I contacted customer service, and I received a quick, VERY helpful response. I have been a customer with Fancii for a while and have purchased MANY items. They NEVER fail!

The customer service is phenomenal! My order was undeliverable due to an address error, which was not the fault of the company. They offered to send the products again or refund my order so I could repurchase at the new sale price. They also honored the previous free gifts with purchase that were no longer being offered. They respond by email extremely fast as well.

Great customer service! I reached out after a delay in part of my shipment and they quickly resolved the issue and got me a replacement. Immediate responses and excellent communication. Love my fancii products!

Great customer service.

I ordered 4 mirrors during the Black Friday sale for Christmas. One had bubbles in the coating that got scratched so there were tiny holes on the top. I emailed customer service and in less than 30 min total, it was confirmed that I'll have a new mirror being shipped to me. That is fantastic customer service at any time, but it's especially appreciated before the holidays!

Like your products, but the service who delivered it can’t count. Put the product in the wrong address. And in someone else’s mailbox. Not good.

Great customer service. And great products. I have given fancii products as gifts, always including myself - compact mirrors. Vanity mirrors. Now facial steamers. The gifts are well received and popular. The products are high quality - well made. Beautiful. Functional. Most recently I needed an out of stock item for housewarming gift and customer service really came through and got it to me in time. Wonderful company to work with.

Ordered a 10x travel mirror for an upcoming trip. It was delayed so I emailed Fancii and Angelica responded quickly that they would try to get it to me in time and offered to cancel if it did not arrive in time. It arrived before my trip and it is fantastic, so happy to have it. Angelica also followed up to make sure it arrived. What an exceptional company, product and customer service!

I love Fanci products and their customer service is excellent!

I placed an order with Fancii & I was offered a free item & I couldn’t get it to go through. So I contacted customer service & they said it was an old add but they sent me a message that they would honor that add & give me the free item I was offered. I was so happy how nice customer service was with me, & I placed another order. I absolutely love all their products & stand by them 100% I have a different mirror for every occasion I attend.

Great customer service great mirror.

First, I love my Vera and Lara mirror set! It is solid, functional, and beautiful--a wonderful purchase. Yes, there are cheaper options, but there is no substitute for quality. Second, their service is fantastic! I took my mirror apart to fly internationally. TSA inspected my bag and took the metal base (just why?). I contacted Fancii and heard right back--they are replacing the whole unit for free! THAT is how you stand behind a product! Worth 10 stars!

I purchased a ionic facial steamer on Amazon from this brand. I loved it but the on/off button didn’t work very well. I emailed them and discuss with them and they sent me a replacement free of charge. They were very helpful, really nice and answered quickly. The whole ordeal was sorted out within a few days and the replacement immediately sent. I was hesitant to purchase such an expensive steamer but the product itself is worth the money and the customer service makes it all the more worth it. I highly recommend!

Replied very quickly and resolved the problem

I ordered 4 mirrors, which are fabulous! One of them arrived damaged, so I emailed Fancii & Co. and their customer service was absolutely fantastic! They are sending me a replacement. I am so happy I ordered from this company.

This company is more then amazing, I had a slight issue with my product, I reached out to the company and the situation was rectified immediately, by the way I have the Mila 2 LED compact mirror and it does not disappoint absolutely beautiful. Happy customer ❤️

I initially had trouble ordering a product. When I brought this up to customer service, they were very quick to make things right. While I wasn’t expecting them to honor the price, I appreciate Angelica and Faye who were very prompt and helpful to make me a happy customer.

I was disappointed to find some missing jewels on my new gorgeous mirror. Such a quick response and so polite about quickly sending me a new one no cost. Very happy. The mirrors are absolutely stunning!

I ordered two of the crystal mirrors (Mila 2 Luxe) to give as gifts which arrived at my door within days. After inspection I noticed that one of them had two small dents in them - perhaps from production but they were still beautiful. I immediately contacted Customer Service, sent them pictures and they replaced the item without any hassle. They were super easy to deal with and the mirrors are beautiful and well made. I will definitely be ordering more to give as the perfect gifts.

I purchased the Vera and Lara mirrors and, while very well made and beautiful, I need something with more magnification. Fancii responded immediately to my email and made every effort to ensure a satisfied customer. And I am!

First and foremost this company’s customer service is phenomenal! For that reason alone I intend to continue to do business with them. But, their products are amazing and so much fun! The mirrors are so different than any others. If anyone is on the fence, go for it. You will not be sorry!