Terrible customer service
Terrible customer service – Received damaged and incorrect items with zero follow-up
I am highly disappointed with my experience with Fankitde. While the actual jersey material seems to be of decent quality, the order accuracy and customer support are completely unacceptable.
Out of the kits I ordered, one arrived completely damaged, another had the wrong name and number, and a third arrived with no name or number at all—even though I paid extra for customization.
The worst part has been the lack of communication. I sent my first email regarding these issues on August 4. They responded promptly on August 5 stating they were looking into the problems. Since then, they have completely ghosted me. I have sent follow-up emails in September, October, and again on November 2, and I have received absolutely zero response.
It feels like once they have your money, they have no interest in fixing their mistakes. I highly advise against ordering from this site unless you want to risk receiving incorrect items and being completely ignored by support.