Good workmanship on custom jersey for 5 year old. After ordering, and being made aware of what "shipping" definition is, I complained that the wording was misleading. I learned that "shipping" only de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We ordered these for our company team softball team, but it took us a while to get everyone's sizes & numbers so our order was submitted April 13th & we got them in on April 24th! - 5 days before our... See more
Company replied
I ordered custom Panda jerseys from Fans Idea and they came out incredible. The quality looks so good and the whole process was smooth. Jasmine took care of me the entire time and I really appreciated... See more
Company replied
I've been ordering their baseball, hockey and crop top jerseys since 2021 and I have to say, I am IMPRESSED with the embroidered stitching and quality. Not only that, but it's very affordable with so... See more
Company replied
Company details
- #8 of 11 best companies in Sportwear Manufacturer
- #187 of 248 best companies in Business to Business Service
- #111 of 292 best companies in Clothing Store
- #3 of 5 best companies in Custom Tailor
- #29 of 48 best companies in Printed Clothing Store
- #52 of 77 best companies in Sporting Goods Store
About Fansidea
Written by the company
Fansidea is at the forefront of online retail with a specialty in custom apparel including baseball jerseys, football jerseys, basketball uniforms, and more. It's your one-stop shop for customized gear. Discover what our customers have to say by reading their reviews.
Contact info
United States
- 1-888-360-8899
- wecare@fansidea.com
- fansidea.com
4.4
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never again will I order
Never again will I order, i paid for expedited shipping and i didn’t receive my order until a week after the event I needed it for.!
October 8, 2025
Reply from Fansidea
Dear Brittney,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by not meeting your delivery date. Please allow us to explain the total turnaround time first. Receiving Time = Production Time(7-9 business days) + Shipping Time
If you have specific timing requirements for future orders, we encourage you to use the order notes or contact our customer service at support@fansidea.com immediately after placing your order. We will do our best to accommodate your schedule.
Please be aware that purchasing expedited shipping with services like DHL speeds up the delivery time but does not affect the production time. We appreciate your understanding and are here to ensure you are satisfied with your needs.
Best regards,
Fansidea Team
Sufficient and Professional
Im not sure what those 1 star reviews are about. Whisper has replied to my emails within the hour or 2 i sent. His or her customer service was amazing and made the process very easy to design and order my jerseys. I got 16 jerseys and all of them were made to perfection. It took a total of 10 business for them to make and ship my jerseys but i did pay for expedited shipping.
September 17, 2025
Unprompted review
Reply from Fansidea
Dear Tyler,
We are glad to hear that the jersey and customer service meet your requirements. At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
For those who require faster production due to special circumstances, we encourage using the order notes or contacting our customer service team with your order number for expedited arrangements.
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.
Best regards,
Fansidea Team
HORRIBLE customer service by Soline
The customer service is horrible once you place your order. I had 3 jerseys sent in wrong sizes with the wrong last names on the back, so they can't be used. Soline kept making excuses to try on the jerseys that maybe the tag was sewn in wrong but it doesn't take a genius to see the difference in sizing between a 2XL and Ladies AM. It's been 2 weeks of trying to get this fixed and it still isn't. The jerseys were needed for an event this weekend and we will not have them. Unreliable business. Go elsewhere.
September 30, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the customer service that did not meet your needs. Our senior customer service manager will contact you shortly to discuss the issue regarding the size of the product.
Please rest assured that if there are any product-related issues, we will take full responsibility and assist you until it is resolved. Thank you for your patience as we work to correct this.
Best regards,
Fansidea Team
I stumbled upon this company browsing…
I stumbled upon this company browsing the internet and it was such a great find. I ordered a few custom jerseys and they do phenomenal work my design was accurate made with quality materials an expert craftsmanship
June 5, 2025
Unprompted review
Reply from Fansidea
Dear Lavar,
It's an absolute pleasure to read your wonderful feedback on our jerseys and service. We take great pride in crafting products that meet our customers' expectations, and your kind words confirm we're on the right track.
Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Great customer service and product…
Great customer service and product quality. The team was very responsive and provided digital kick ups prior to ordering.
October 3, 2025
Unprompted review
Reply from Fansidea
Dear Scott,
We’re pleased to hear about your positive shopping experience! At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Thank you for your kind words, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Helpful customer service…
Initially I did not receive the custom jersey that I ordered, however customer was helpful and arranged for me to get the correct replacement. They even did a mock up to ensure everything looked the way I wanted. Very much appreciated and I am looking forward to getting the new jersey!
September 27, 2025
Unprompted review
Reply from Fansidea
Dear Jillian,
Thank you for bringing this matter to our attention. We truly regret the frustration this situation has caused you, and I want to reassure you that your case is already being handled by our team.
For every custom order, once the purchase is completed, our system automatically sends a confirmation email that includes a detailed breakdown of the pricing and customization information. Our production team always follows the confirmed order details strictly when creating each jersey. If there are any discrepancies between the order and the final product, we take full responsibility to correct them.
In line with our principle of business transparency, all pricing information is clearly shown during the shopping process. If at any point you have questions or uncertainties about the cost or customization details, our online customer service team is always available and happy to provide clarification.
We sincerely appreciate your feedback, as it helps us improve, and we are committed to resolving your case to your satisfaction.
Sincerely,
Fansidea Team
Vicky has created 2 uniforms for my…
Vicky has created 2 uniforms for my basketball league and has done an amazing job everytime. She is patient, hardwork and polite with every request given to her and I would give her 10 stars if I could. Thank you Vicky!
March 25, 2025
Unprompted review
Reply from Fansidea
Dear Richard,
Thank you so much for your kind words and for recognizing the efforts of our team. We’re delighted to know you’re happy with the uniforms and the service you received. Your support means a lot to us, and we look forward to the opportunity to serve you again in the future!
Sincerely,
Fansidea Team
Fast, friendly and beautiful jerseys!
Placed my order for jerseys for an upcoming tournament with only about two weeks between order and tournament, and when time was getting close I just let Pheobe and her team know and not only did they get my order done ASAP they also updated shipping quick and easy so our jerseys would arrive in time. The jerseys are beautiful and fit amazing. We are a volleyball team but I chose soccer jerseys in the unisex cut for a more relaxed fit and they fit perfectly! I would even say they're a little oversized but work great for my team; as people come and go the jerseys will fit anyone. Genuinely cannot wait to place my second order. Thank you Pheobe, team and FansIdea 💜
September 28, 2025
Unprompted review
Reply from Fansidea
Dear Emma,
It's wonderful to hear that you're satisfied with the soccer jersey! At Fansidea, we strive not only to offer top-notch products but also outstanding customer service. We encourage customers with special delivery needs to leave an order note or contact our customer service team. We will try our best to meet the customer's needs.
At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. Thank you for your kind words, and we look forward to serving you again in the future.
Best regards,
Fansidea Team
Top Notch All Around
The quality and workmanship is top-notch. So is the customer service. It is obvious that the customer service is from overseas, so the timing is a bit odd, but they consistently respond within 24 hours. Given that they use sublimation printing, these not only look great but will last far longer than traditional screen printing. Thanks so much for the great work and quick turnaround.
September 25, 2025
Unprompted review
Reply from Fansidea
Dear Russell,
Thank you so much for taking the time to leave such a wonderful and detailed review! We are absolutely thrilled to hear that you are happy with both the quality and workmanship of your order, as well as the service we provided.
Regarding our customer service timing, you've made an excellent observation. During peak periods, please note that online customer service may have longer response times. In such cases, leaving a message with your email address allows you to receive a response without needing to stay on the online customer service page. You can also communicate directly via email at your convenience, making it easier to connect without waiting online. Support@fansidea.com
We are incredibly grateful for your support and hope to have the pleasure of working with you again in the future!
Best regards,
Fansidea Team
I got these for my high school Drumline…
I got these for my high school Drumline and they are perfect! I should’ve taken into consideration they are built to have shoulder pads, but luckily they look great over hoodies! Will likely buy again in the future.
September 4, 2025
Unprompted review
Reply from Fansidea
Dear Customer,
Thank you for your glowing review! We are glad to hear that the jersey meets your requirements. We’re thrilled to hear that you enjoyed your experience with us.
We look forward to welcoming you back soon!
Best regards,
Fansidea Team
Amazing Customer Service and Items
Everything was received quickly and exactly how the mock up that I received was in the picture. The sweatshirts are super nice and warm. The material feels great and they are so comfortable. Customer service is amazing as I worked with them on designing my sweatshirts. They were quick with reply’s and did everything I asked to make my order perfect.
June 13, 2025
Unprompted review
Reply from Fansidea
Dear Krystal,
Thank you for your wonderful review. We are delighted to learn that you are happy with your custom jersey and that the entire process went smoothly. We sincerely appreciate your kind words regarding the quality of the material, the comfort of the jersey, and the responsiveness of our service team.
At Fansidea, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that. We look forward to serving you again soon!
Best regards,
Fansidea Team
Reply from Fansidea
Dear Anna,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your jersey and had a great experience with us. We look forward to serving you again soon!
Best regards,
Fansidea Team
Ordering was very easy and I was even…
Ordering was very easy and I was even emailed to confirm shipping address and order.
September 23, 2025
Reply from Fansidea
Dear Shauniqua,
It's wonderful to hear that you're satisfied with the order process and service! From the moment you browsed our selection to when the jersey arrived safely at your doorstep, we aimed to make the process seamless.
We really appreciate you taking the time out to share your experience with us. Look forward to serving you again.
Best regards,
Fansidea Team
Wonderful experience with Bulk Ordering
We bulk ordered jerseys for a company event. We requested a different color of lettering than the one shown in the photo of the jersey we ordered. and FansIdea customized our order for us. They even created a handful of different mockups for us so we could visualize the rest of our customizations. They let us order a single jersey first to test fit and style, then ensured we received the rest of our order in time for our event with expedited shipping. Miky was responsive to every question throughout the process and made our experience enjoyable.
September 25, 2025
Unprompted review
Reply from Fansidea
Dear Kylee,
Thank you so much for taking the time to share your experience with FansIdea! We’re thrilled to hear that the custom jerseys met your expectations and that you were happy with the free mock-up service.
Ensuring timely delivery and attention to detail is always a priority for us, and we’re glad we could help make your event a success. We look forward to serving you again in the future!
Best regards,
Fansidea Team
Poorly customized, Unprofessional customer service
UPDATE: After one of the customer service Managers was made known of my dissatisfaction via my review here, she immediately reached out and offered a much better solution. She apologized and offered to have the jersey remade, along with suggestions for a better outcome, as well as express shipping with no cost to me or an option for a full refund. I opted for the remake. The remake was received a day before she promised and it was tailored as expected. Customer service is important and this is the response I should have received initially. Thank you to Helen who stood upon customer service being a priority.
The jersey I ordered at the end of August arrived September 20th with a defect. They positioned the word Poodles incorrectly which led to the letter P being split between the left and right side of the jersey. It was a poor and unprofessional job. A very tacky outcome that should have been redone before shipping the jersey. When I sent an email to point out the issue along with 2 photos, asking for a replacement, they said since they were not provided with specific placement instructions, as a "courtesy" they would replace the shirt for $30. I paid $60, so they wanted me to be out of $90 for a cheap and tacky looking jersey. Very Poor and unprofessional customer service. I wish I could upload a photo. I will NEVER order from them and my friends who were in the process of placing an order decided not to. Why would a customer have to tell them how to position a word so that the letter doesn't appear to be split. All they had to do was shift the word by an inch to the right and the job would have been well done.
They obviously take no pride in the work that they do. STAY AWAY from them and spend your money with a company that strives to provide quality made items and own up to their mistakes.
September 19, 2025
Unprompted review
Reply from Fansidea
Dear Cherise,
Thank you for bringing this to our attention. Your case has already been escalated to our wecare team for direct handling. Please rest assured that if there are any product-related issues, we will take full responsibility and assist you until it is resolved.
We understand that your shopping experience did not meet expectations, and we regret the inconvenience caused. Please be assured that our team will continue to work with you to resolve this matter promptly.
Sincerely,
Fansidea Team
Great Customer Service
Staff was very helpful and prompt at responding to inquiries. They were always happy to provide status updates throughout the process.
September 16, 2025
Reply from Fansidea
Dear Silvestre,
Thank you so much for your wonderful feedback! We’re delighted to hear that you love your jersey and had a great experience with our service.
Your support means the world to us and motivates our team to keep delivering the best quality and service. We look forward to serving you again soon!
Best regards,
Fansidea Team
Buyer Beware! Do not use this company!
I recently placed an order for a high school club that totaled over $600. After receiving no status update for nearly two weeks, I reached out to customer service via the Fansidea website's chat feature to inquire about my order. I was then told that my order was canceled (without my knowledge) due to a pricing error (even though I ordered directly through their website, so how could there have been a pricing error??) and was told that I would receive a refund within 3-5 business days. To make things even worse, my repeated requests for a confirmation email detailing the cancellation of my order and the status of my refund have been ignored. I have sent multiple emails and chat messages that have gone unanswered. I have tried calling, but my calls go straight to voicemail, even during their posted times of operation.
I have now contacted my bank and am having to deal with a claim to dispute the charge, which can take up to 90 days.
DO NOT USE THIS COMPANY! Avoid at all costs because if something goes wrong with your order, it appears you'll never get your money back.
September 15, 2025
Unprompted review
Reply from Fansidea
Dear Megan,
Thank you for bringing this matter to our attention. We understand your concerns and truly regret the inconvenience this experience has caused.
After reviewing your case, we can confirm that your refund has already been processed and sent back to your bank account. Please kindly check your bank statement, as processing times can sometimes vary depending on the bank.
We sincerely apologize for the unsatisfactory shopping experience you encountered, especially regarding the communication gaps and the handling of your order. Your feedback is very important to us, and we will use it to improve our service processes to ensure smoother and more transparent communication in the future.
Thank you for your understanding and patience.
Sincerely,
Fansidea Team
This company has the worst customer…
This company has the worst customer service. My jersey is 10 days late and no one in the company seems to care. Will never use them again. Too much competition to go through this headache.
September 20, 2025
Unprompted review
Reply from Fansidea
Dear Lupita,
Thank you for bringing this to our attention. We’d like to kindly explain that our total turnaround time consists of two phases: Processing (7–9 business days) and Shipping. Each jersey is handmade to order for quality and uniqueness, which takes time.
If you need a faster shipping option, we offer DHL Global Express shipping for delivery within 3–5 business days worldwide. Please note that it does not shorten production time, it only speeds up the shipping time.
For further urgent production requests, we recommend leaving an order note or contacting our customer service team with your order number for expedited arrangements.
Please rest assured that if an order does not meet the timeframes stated on our website, we will take full responsibility. We appreciate your patience and understanding, and we hope the final jerseys will exceed your expectations.
Best regards,
Fansidea Team
Amazing
Amazing. Ordered 1 baseball jersey customized to my liking. Exactly what I wanted for a phenomenal price! Great quality. Attention to detail on point. So happy!
September 19, 2025
Unprompted review
Reply from Fansidea
Dear Nicholas,
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that you're happy with the quality of the custom baseball jersey and that it was exactly what you wanted.
We truly appreciate you taking the time to share your experience. Look forward to serving you again.
Best regards,
Fansidea Team
I have had two good experiences
I have had two good experiences with FansIdea. I ordered jerseys for my hockey team and they came out great. The manager worked with me to come up with a custom design and color scheme. My order came in within a month. When my team needed to order more jerseys it was also an easy process. They are quality jerseys at a fair price.
September 18, 2025
Unprompted review
Reply from Fansidea
Dear Arick,
Thank you so much for taking the time to share your positive experience. We are happy to provide a free mock-up service to help the customer preview the jersey. And we’re thrilled to hear that you loved the custom jerseys for your hockey team and that the design process with our customer service team was smooth and collaborative.
We sincerely appreciate your kind words and look forward to serving you again in the future.
Best regards,
Fansidea Team
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