Fantastic Furniture Reviews 

Worst shopping experience of my life. I bought a Replica Tulip Coffee Table (L 80cm x D 80cm x H 50cm). When I finally got home and took it out of the box, I noticed that the base was damaged (the edge of the base was folded). The store agreed to exchange it. I came back to change the table leg, but I had to look at two legs. A lot of damaged packaging and also goods. My mistake was that I did not remove the entire table leg from the package, but only the part of the base that rests on the floor. When I got home and fully unpacked, I noticed that the leg was bent almost in the middle. After contacting the store, they tried to tell me that I had completely removed the product from the packaging, plus all this was in the presence of two employees, although there was only one employee who stood by and watched. Now I'm insulted that I didn't notice a woman standing next to me. If she was there too, then only when I was already leaving.
I would love to see a video recording of the receipt of the product, where there were ''two'' employees and me opening the package!!!
Recommendation: if you buy something, take it completely out of the package or film a video when you open it, so that there is evidence that the product and package is not damaged.

Taren Point store.
My wife put a 10% deposit on a piece of furniture so i treked to the store on Sunday with my ute to pay the remaining 90% and pick it up.

I was told my wife had to be present for the item to be paid and picked up, even though I had the original reciept, the remaining 90% balance, a license which had the same surname and address as the store receipt, They said it was to risky, they wanted some sort of writen authority in an email for me to pay the 90% balance and pick up a piece my wife purchased with a 10% deposit.

Straight up, this was the dumbest and most bizzar retail experience i have ever encounted.

I told my wife to get the deposit refunded and we'l shop at another store with better quality furniture and customer service representitives that actually have a brain.

Never again.

Go into the store and the people at the desk do not come to greet you or assist you, you have to always go and ask them the question which they never know the answer to. Think they need to work on their customer service a little bit more and know their products too.

I ordered a bamboo napkin holder on Sunday 30th June - $8.00 for the item, plus $9.00 for shipping. It just arrived - on Wednesday 3/7/24. That is pretty bl**dy fast!! The item is exactly as shown in the photos, and of excellent quality and I'd imagine it will last for years and years. FANTASTIC!!

John Curtis - Figtree.

Terrible company. Never order from them.

They will sell you items they know they don't have in stock, don't tell you they don't have in stock, when you ring them after the 2 weeks delivery window expired they then tell you another 2 weeks it might arrive. No apology, no explanation.

Terrible business ethics

Worst customer service ever for online responses , had I known I would never have placed an order . No communication, no email though apparently 1 was sent . Waited all day for delivery and still nothing . Wait time over an hour and still nothing . Apparently it's OK to hang around on the phone for a horrendous amount of time .

Poor product quality. Purchased queen foam mattress and within a week, it had compressed dramatically to the point where it offers no support. Not recommended if your a side sleeper.

Ordered an outdoor rug for Mother’s Day on the 4th May. Was sent a tracking number advising it had been posted. When I entered the tracking number in to Aus Post it is not a correct tracking number. Was told they would send a new rug out and 3 weeks later still waiting for it. It’s only coming from a few suburbs away apparently. Customer service is very average as I am the one reaching out each week asking where my order is. However they keep sending me out a product review. Would love to review the rug if it ever arrives. Will never buy from them again.

I purchased a mattress online. The product quality was poor so I tried to return it. They wouldn't honor their own policy and provide me with a refund. They were not willing to help, so now I've had to go purchase a new mattress elsewhere and I'm left with a faulty mattress sitting in my hallway. Thanks fantastic furniture for wasting my time and money

Cannot navigate website due to lag etc. Tried several different days.
What's wrong with them

I purchased a sofa online in January from Fantastic Furniture Capalaba QLD. The wrong sofa was delivered. This has now turned into a 4 month saga. I keep calling to get updates. First the missing piece wasn't ordered, then it was, then it was wait until it arrives (that was 2 months) now it is in store and we will deliver it (3 weeks) and not today Maddie says they keep calling me and I don't respond but I just spoke with someone on Saturday and was assured (again) that it was being delivered. Maddie now says I can come into store to collect it. Seriously, if I could come into store and collect it I wouldn't have paid for delivery in the first place. Nor should I be expected to pay for delivery a second time when they got the order wrong the first time. I am so frustrated and fed up. I have made so many calls and wasted so much time, all for a 3 seater sofa and chaise that I still don't have. Suffice to say, I won't be buying from them again.

Fantastic furniture and their online support staff are an absolute joke! I recently purchased a queen-sized bed frame from their online store. The only communication I received from them throughout the entire process was the confirmation email stating they had received my order. The email stated it would take 1-7 business days to receive an additional email stating my order was ready for delivery, and would then be able to arrange a suitable delivery date. This email never came. I contacted Fantastic Furniture on the 7th business day asking where my order was, and I was informed they would contact their supplier for follow-up. In the meantime, I moved apartments. When I moved into the new apartment, I found I had an attempted delivery card from ‘Aramex’ stating I was not home when they had attempted to deliver something (I had no idea what they were trying to deliver or that it was my bedframe, as I had received no communication from them about it). When I inquired about my options of collecting the parcel, I was eventually informed I could either collect it myself on the other side of the city, or have an attempted re-delivery at an additional cost. I was then required to drive to Port Melbourne to collect this unknown parcel in my own time in my own car, using my own fuel and paying for tolls. When I arrived, I found that the parcel was my bed frame. As I have a Mazda 2 car which is very small, I was forced to try and shove the bed frame into my tiny car to take home. Neither Fantastic Furniture nor Aramex had told me the bed was ready for delivery, that it was coming on a particular day, that it was out for delivery, or that delivery had even been attempted. I then contacted Fantastic Furniture about this, requesting a refund for the delivery fee ($41), as I had not had the bedframe delivered, but instead had to go and pick it up myself. The Fantastic Furniture staff then stated as their delivery partner had supposedly ‘delivered’ the parcel (despite it not being delivered, and me having to go and collect it), I could not receive a refund. The staff have been completely irrational with their so-called justification about why I can’t receive a refund for the delivery fee. They continue to repeat the same thing, that the delivery fee covers the time from their partner warehouse to my location, but as the delivery was unsuccessful, they took it back to their warehouse, and as my order was received, I won’t be getting a refund. What they can’t seem to understand is that the delivery was never going to be successful, because they never told me a single thing about the delivery, and I had no idea it was coming. Shame on you Fantastic Furniture for robbing me of the delivery fees when the delivery wasn’t even made, forcing me to use my own fuel, pay for tolls, and try to fit the very large parcel into my tiny car!!! It is absolutely unacceptable that this has occurred and good luck getting any future purchases from me again.

The delivery came promptly and on time as promised.

The two gentlemen who delivered the lounge suite were very helpful, courteous, and polite.

I am very happy with the service and my new purchase.

The staff at West Gosford store were very helpful and answered all necessary questions.

I moved to Port macquarie and needed furniture so visited fantastic furniture there I bought a bed but needed more furniture to which I was told have a look around what's here is what we have. I went to maitland to visit family and decided to call in there at fantastic furniture rutherford the staff there were amazing I explained I needed a whole house full of furniture so didn't want anything expensive the young man grabbed a pen and paper and took me shopping. After choosing what I'd like he told me to call them and give them the list so I did and I bought my goods over the phone. A big thankyou to the young man who helped me that day these people are an asset to this company ill shop there in preference to anywhere else thanks again guys

Capalaba Brisbane I have been waiting for my furniture since last Wednesday all because the staff member pressed the wrong didgits for my phone number now I am supposed to get my furniture tomorrow but driver has wrong number they say all they can do is email them what happens if they don't read email it's ridiculous that the staff can not ring or text them will be ringing head office first thing tomorrow

My very elderly parents visited the Prospect NSW store today to purchase a chair. My mother is in a wheelchair and there is a lift. Kudos for being an accessible store. They found the chair they wanted. It was the last one and floor stock so it was discounted $50. Two of the very helpful staff dismantled the chair so it would fit in their car and helped them to the car with one pushing my Mum and the other helping my dad carry parts of the dismantled chair. Overall it was fabulous service from the two staff members.

Well, I have purchased from Fantastic Furniture previously, the experience I had from FF Helensvale was the most appalling. I made an order and in discussions with the sales lady, I opted for delivery and it was agreed for an afternoon delivery. I was advised that I would receive a text with the delivery time and if that time was not suitable, I would have the option to make another arrangement. I have to drive 5.5 hours so the plan was to get there by 12:30pm - all planned perfectly. I received an SMS just before 5pm advising the delivery would be between 7-10am. Ok - so I am not going to be there as per the discussion with the sales person. I ring the store to 'fix' the error. This is when things went from reasonably annoying to downright disgraceful. I spoke with "Darlene" who told me we never give customers the option of afternoons, I asked if she was calling me a liar and she basically agreed that I was incorrect. Blamed 'the new girl', was totally defensive, obstructive and defiant. Darlene is not recommended for dealing with the public. She was nasty and accusing and cut the call short, said she would have the manager phone me and hung up on me.

Went to Auburn store on Thursday night absolutely disgusted with the two girls working 5 groups were looking around we only got a little help because we went to the counter one girl talking to the warehouse guy I think his name was Blake as the phone was on speaker the conversation was ridiculous they both need to be sacked we left your store as most of the other customers did we then went to freedom and bought a $5000 dollar lounge and the furniture we required total cost $9000 this was around 6pm disgusting

Bpught a glass cabinet. Each side has 6 holes for the 3 shelves. Got it home, assembled it. It only had 5 holes on 1 side. Was very frustrating given it took 3 hours to assemble. However. I called this morning. And the guy who works there was very very nice and helped me out. Instead of carting the whole thing back he let me take the defective side in for exchange. Id say he deserves a beer. The ladies who sold to us yesterday werent very helpful though. When we went in, there was no real old fashioned service, or even aknowledgment of us. The guy wasnt in yesterday. But, he was so helpful today. I just wanted to give him a star for being so nice on the phone, and acfually rectifying my issue.. he was delightful to speak to, and great at giving me options. I might still buy from there just because he was so helpful, and has excellent customer service. But the service yesterday was notably quite bad. As there were 2 ladies on and none really made any effort despite us being the only custimers. ( osborne park store.)

Twice I’ve visited the Maroochydore branch and their warehouse pick up in Wises Road. On both occasions the staff at both places have been amazing. The furniture may be cheaper but the salespeople and warehouse workers are of the best quality, so helpful, very professional and always have a genuine smile.