Fantasticmoves Reviews 

8
TrustScore 4 out of 5

3.9

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Company details

  1. Delivery Service

Written by the company

Fantastic Moves is the affordable moving service that helps you move your belongings from one place to another. If you are looking for a way to simplify your life, hiring Fantastic Moves is the ideal choice. Its movers can help take the stress out of moving by providing all the necessary resources and manpower to get the job done quickly and easily.


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3.9

Great

TrustScore 4 out of 5

8 reviews

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No recent history of asking for reviews

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3.9

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(8)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 across board

Ricky and Borak were so helpful in my moving 166 miles. They even had interior decor suggestions and were so patient with placing all the boxes in the different rooms and we made jokes as well. Very good fellows and I would be more than happy to work with them in the future.

July 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Late Delivery - DO NOT USE (Updated due to threat of legal action)

I booked this company via Shiply for a same day delivery and collection. Two days later, still no delivery, and they're no longer responding to messages. If you value your items, if you want it to be collected and delivered efficiently and with care, do not book Fantastic Moves, who by the way, are currently masquerading as HappyCouriersUK on Shiply.

By way of an update - and after being threatened with legal action by Fantastic Moves - the item was eventually delivered. Two days late. And the man who delivered just called me not to apogise for the late delivery, or to refund an element of the cost (you might think that having not delivered within the agreed timescale, they would not charge the full amount) but to threaten me with legal action. To quote him - 'If we lose a £25,000 contract because of your review, we will sue you'. I hope he or Fantastic Move will let me know whether this review, this honest review, of my experience with their company, will suffice.

May 22, 2026
Unprompted review
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Reply from Fantasticmoves

We are sorry that the delivery did not arrive within the original estimated timeframe and understand the frustration this caused.

However, we would like to clarify a few important points for fairness and accuracy. The item was successfully delivered, communication remained ongoing throughout the process, and at no stage was any property lost, stolen, or withheld dishonestly.

We also reviewed the reviewer’s public review history and noted a consistent pattern of negative reviews across multiple companies, with little to no positive feedback left for any business. While everyone is entitled to share their opinion, we believe this context is relevant for other customers when considering the nature of the comments made.

Our concern was specifically regarding references to “fraud”, “theft”, and criminal conduct, which we believed did not accurately reflect the circumstances of a delayed delivery. Customers are absolutely entitled to leave honest reviews regarding their experience, and we fully accept criticism relating to delays or service standards.

We also note that the company currently has around 20 negative reviews on Trustpilot, with many customers expressing dissatisfaction and very little positive feedback available publicly. We believe this broader pattern of customer experience is relevant context when assessing the concerns raised.

We did not contact the customer to prevent an honest review from being posted. Our intention was simply to address allegations of criminal behaviour which can seriously harm the reputation of a legitimate business and the livelihoods of the people working within it.

We appreciate that the review has since been updated to confirm that the item was ultimately delivered.

As a company, we always aim to resolve issues professionally and amicably, and we continue to learn and improve from every customer experience.

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Rated 1 out of 5 stars

BEWARE! STOLEN ITEMS / DAMAGE / THREATS

BEWARE!! I use van couriers all the time and these people are BY FAR the worst I’ve ever come across. They damaged my items and bashed all the freshly decorated walls all the way up 3 floors. Even though it was a very wide staircase. The items were also damaged beyond repair.
When I complained and asked how I would be compensated he got extremely aggressive and insisted I pay the full amount and refused to give me their insurance details. I said I was happy to pay for the job but asked for £40 off the total of £215, despite the costs to me being over £800.
Instead of discussing the issue, he threatened me and took a load of my items, put them in his van and drove off with them.
Basically STOLE them.
They are now asking for full payment, plus £40 to return the stolen items, plus £30 a night to store the items they stole from me!! They don’t answer the phone. Just ask for the full amount by text and threaten to destroy my items if I don’t pay.
They refuse to accept any responsibility, even claiming we did the damage ourselves!

THEY ARE TOTAL CROOKS, LIARS AND BULLIES, I ended up going to the police and will pursue costs legally. But it’s been a total nightmare.

Also as a woman, I would say that they probably wouldn’t have treated a man like that. Horrible bullies. Also their Facebook page has a similar review - stolen items and bad behaviour.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with Fantastic Moves

I had an excellent experience with Fantastic Moves Ltd! From start to finish, their team was professional, efficient, and friendly. The movers arrived on time and handled all of my belongings with care, ensuring everything was packed securely and safely. They were quick, yet thorough, and made the entire moving process stress-free. I especially appreciated their attention to detail and willingness to go the extra mile. The pricing was fair and transparent, with no hidden fees. I highly recommend Fantastic Moves Ltd to anyone in need of reliable, top-quality moving services. They truly exceeded my expectations!

January 11, 2025
Unprompted review

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