Rajvanth from Fantastic Cleaning came today for a deep clean of my kitchen, and she did an excellent job. She was extremely thorough, paid great attention to detail, and left everything spotless. I... See more
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Review summary
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Reviews shaping this summary
Excellent service from start to finish. The team was professional, punctual, and highly knowledgeable. I didn’t need to explain much—they quickly understood exactly what needed to be done and got stra... See more
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Stalyo and Videlina leave the house looking and smelling fresh again! They are reliable, punctual and hard working. Always happy to focus on the key areas of cleaning as requested by me, and they do a... See more
Company replied
Yesterday I had a garden service and the team were very pleasant, with 10 out of 10 customer service. However, the job felt a bit rushed and I wasn’t completely satisfied with the result. I cont... See more
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Company details
About Fantastic Services
Written by the company
About the company: Fantastic Services Family started its journey back in 2009. It all began with a meeting of two like-minded individuals, company founders Rune Sovndahl and Anton Skarlatov. Rune needed a cleaner and Anton ran a cleaning business. Very quickly they both realised they shared a vision and could deliver cleaning services in a much better way, by working together.
With two laptops, a sofa to sit on and a shared mobile phone, a small operation was born. The aim was to build something simple but deliver the best service possible for both clients and cleaning crews. We call that philosophy 360-degree happiness.
From these humble beginnings, we've now grown into a multi-operational business offering a wide range of services to homeowners and commercial customers alike. We've continued to add more domestic services to enhance our portfolio and due to increased demand, these additional services have grown into their own separate brands.
Contact info
9 Temsford Close, North Harrow, HA2 6LB, London, United Kingdom
- 020 3746 7791
- office@fantasticservices.com
- fantasticservices.com
One Membership. All the benefits.
4.6
Excellent
51K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can’t express enough how pleased I…
I can’t express enough how pleased I was with the way Andre helped resolve the issues that I was having with one of the services. He was both friendly and professional, understanding my concerns and got a resolution in a timely manner. Thank you Andre
April 30, 2026
Reply from Fantastic Services
Dear customer,
Thank you so much for your kind feedback. We are delighted to hear that Andre was able to resolve your issue efficiently while being friendly, professional, and understanding throughout the process.
It is always great to know our team is providing the level of support our customers deserve. We will be sure to pass on your appreciation to Andre.
Kind regards,
Fantastic Services
Do not use for cleaning services
I requested a one off standard clean for a 1 bedroom flat and I was sent a cleaner for 3 hours. On the day of the clean, the lady left early saying everything was cleaned and there was nothing left for her to do.
When I checked the flat, so many basic things had been forgotten and it was clear she only completed half of the job.
- Crumbs on the sofa had been pushed behind the pillow rather than cleaned up
- TV remote control was still dusty
- Food left on the surfaces in kitchen
- Side coffee table left with grease and food stains on it
I reached out to the customer service team within 30 mins of the cleaner leaving and showed them photos of how the flat was left. In response they have provided me with a £15 credit for the next time I use their services…? Shocking customer service.
April 26, 2026
Unprompted review
Reply from Fantastic Services
Dear Rebecca,
Thank you so much for sharing your feedback with us.
We're truly sorry that you were left with such an experience.
We sincerely apologize that the professional left early, as we always aim to stay and work efficiently throughout the full booked time. We’re also very sorry to hear that several areas were missed, and we completely understand why the compensation offered felt inadequate given the circumstances.
Please be assured that we are taking your concerns very seriously.
A member of our senior customer care team will contact you promptly to better understand your experience and provide an immediate and appropriate resolution.
Kind regards,
Fantastic Services
Fantastic very efficient
April 30, 2026
Reply from Fantastic Services
Dear Mark,
Thank you for your brilliant feedback of your Gardening service in Pinner.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.
Warm Wishes,
Fantastic Services
Very professional staff and cleaning services did an…
Very professional staff and did an excellent job
April 30, 2026
Reply from Fantastic Services
Dear Inny,
We appreciate you taking the time to leave your review of your Removals from Barnet. It is wonderful to know that you had a positive experience and that our team delivered a service you are happy with. We will be sure to pass on your kind words.
Kind regards,
Fantastic Services
Reply from Fantastic Services
Dear Clare,
Thank you for taking the time to share your feedback of the Gardening service in Hornsey.
Excellence is something we always strive to provide and we are happy to know that you were impressed.
We remain at your disposal and we look forward to assisting you again.
Warm Wishes,
Fantastic Services
Both the guys were excellent
Both the guys were excellent, the process was very smooth and timely. Would recommend.
April 30, 2026
Reply from Fantastic Services
Dear Sam,
Thank you for your feedback.
We are very happy to know that you had a positive experience with the Removals service from Tooting.
Kind regards,
Fantastic Services
Poor window cleaning let down by bad customer service
I recently arranged for my windows to be cleaned, but the cleaners did a poor job. They were only here briefly, didn’t clean all the windows they were meant to, and the ones they did clean were done badly.
I understand that mistakes can happen, but the response from Fantastic Services was the main issue. Their complaints process is overly automated, slow, and difficult to navigate. I had to go through a long back-and-forth, provide photos as evidence, and still didn’t get a straightforward resolution.
In the end, they offered a small refund, which completely missed the point — I simply wanted the windows cleaned properly. I requested a manager call me back, but that never happened.
The staff themselves are friendly and polite when you speak to them, but it’s clear this is a large company with processes that don’t work well. Overall, very disappointing customer service.
I have used them before for other jobs, and while the quality is generally average, their availability at short notice is a strong point. However, this experience has left me frustrated, with windows that are still dirty and no easy way to get a resolution and have them cleaned properly.
April 1, 2026
Unprompted review
Reply from Fantastic Services
Dear Customer,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your window cleaning service did not meet your expectations and that the follow-up experience left you feeling frustrated. We also sincerely apologise for the inconvenience caused by the complaints process.
Your comments regarding the quality of the cleaning, the missed windows, and the difficulty in reaching a clear resolution are taken very seriously, as this is not the level of service we aim to provide.
Please email us at customercare.social@fantasticservices.com with your contact details along with your booking reference number so we can investigate this matter further and work toward a proper resolution for you.
We truly appreciate your trust in our services and hope to have the opportunity to make this right.
Kind regards,
Fantastic Services
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, do not subscribe to their shoddy membership scheme and do not believe the blatantly fake glowing reviews on this site. Worst customer service I've ever experienced and my bank's fraud team have had to get involved to retrieve money they've taken from me without permission - it seems to be a recurring theme with this scam organisation.
April 29, 2026
Unprompted review
Reply from Fantastic Services
Dear JS,
Thank you for taking the time to share your feedback.
The Fantastic Club is an annual subscription that renews automatically by default; however, the auto-renewal can be stopped through your online account.
We’re sorry to hear that you did not receive the timely and helpful support you expected. This is not the experience we aim to provide, and we would like the opportunity to look into this matter further.
Please contact us at customercare.social@fantasticservices.com with your contact details and reference number so we can assist you directly.
Kind regards,
Fantastic Services
After building clean was fantastic
Komalpreet and Akhil did a fantastic job cleaning my home after our recent renovation. The house is spotless - they worked quickly and efficiently. Friendly and professional. Would recommend!
April 30, 2026
Reply from Fantastic Services
Dear Danielle,
Thank you for taking the time to share your impression following the Afterbuilders cleaning in Teddington.
We always strive to provide 5 star services and seeing that we have done just that for you is delightful.
It would be an honour for us to do so again and impress you even more.
Thank you for choosing us,
Fantastic Services
Peter did a great job with the carpets
Peter did a great job with the carpets, cleaning them quickly and thoroughly. He arrived on time and provided helpful guidance when asked questions about the job.
April 29, 2026
Reply from Fantastic Services
Dear Monica,
Thank you for sharing your experience.
We are pleased to hear that you are satisfied with the carpet cleaning service in Clapham and that everything was completed to a good standard. Your feedback is very much appreciated.
Kind regards,
Fantastic Services
Ivan & Anna 🌟🌟🌟🌟🌟
Ivan & Anna have been cleaning our home for some time now and we couldn’t be happier. They are both absolutely amazing! Our home is always cleaned to an incredibly high standard and Anna is just a superhuman with ironing, she always manages to get it all done no matter the amount and all perfectly folded and organized by person at the same time 😎😀 a total lifesaver for me in a busy household. They are friendly, reliable and professional, and I honestly don't know how I would get my cleaning done without them. Thanks both!
April 29, 2026
Reply from Fantastic Services
Dear Jo.R,
Thank you so much for your wonderful feedback. We are delighted to hear that Ivan and Anna continue to provide such an outstanding service and that you are so happy with the consistently high standard of cleaning.
It is fantastic to know that Anna’s help with ironing has made such a difference in your busy household, and that both of them are friendly, reliable, and professional. Your kind words truly mean a lot, and we will be sure to share them with the team.
Kind regards,
Fantastic Services
Fast, professional and tidy
Roland and Dilon came today morning for garden maintenance. I am just amazed how much they have done in 1.5 hours. They first consulted with me what I wanted and the pros and cons. Then started to do the work in a professional and fast manner. A couple of Things that have been waiting to be done for the last 2 years were done in these 1.5 hours. I can recommend them warmly. You won’t regret it.
April 29, 2026
Reply from Fantastic Services
Dear Zerrin,
Your positive review truly motivates us.
We are delighted that you are pleased with the Gardening service provided in Feeltham.
Kind regards,
Fantastic Services
Positive experience…
I’ve had a really positive experience with Fantastic services and Gladys. She is punctual, humble, very helpful and extremely thorough in her work.
What stands out most is her professionalism and pride in what she does. She works efficiently, uses her time well, She’s also friendly, respectful, and easy to communicate with, which makes the whole experience stress-free.
It’s clear she takes her work seriously and genuinely cares about doing a great job. I wouldn’t hesitate to recommend her to anyone looking for a dependable and high-quality cleaner.
April 29, 2026
Unprompted review
Reply from Fantastic Services
Dear Angela,
Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience with Gladys and that her punctuality, professionalism, and thorough approach stood out to you.
It is especially rewarding to know that her friendly and respectful manner made the experience stress-free, and that her dedication and pride in her work left such a strong impression. We will be sure to share your kind words with her.
Thank you again for your recommendation and support.
Kind regards,
Fantastic Services
Nasir was amazing
Nasir was amazing. Excellent service from beginning to the end. Highly recommended Nasir.
Sandy
April 29, 2026
Reply from Fantastic Services
Dear Sandy,
Your 5-star rating is greatly appreciated for your Pest Proofing service in Hammersmith.
We are glad to have met your expectations.
Kind regards,
Fantastic Services
Sonika did another excellent job…
Sonika did another excellent job cleaning a large house, changing beds and tidying matters. I am very pleased with her work .
April 29, 2026
Reply from Fantastic Services
Dear Gisela,
We are very happy to receive your feedback.
It is great to know that our service met your expectations and that you are pleased with the regular cleaning session in Bromley.
We truly appreciate your support and trust in us.
Kind regards,
Fantastic Services
Always happy to have Nishaben at my…
Always happy to have Nishaben at my home. She’s punctual, hard working, polite and v helpful - thank you
April 29, 2026
Reply from Fantastic Services
Dear customer,
We are so glad to hear you are satisfied with the regular cleaning session in Hampstead.
Thank you for taking the time to leave such a kind review.
Kind regards,
Fantastic Services
Ciprian and AnnaMaria are such nice…
Ciprian and AnnaMaria are such nice people. They know what I want and they are efficient and thorough. I don’t have to worry about anything.
April 29, 2026
Reply from Fantastic Services
Dear Amanda,
Thank you for taking the time to leave a 5-star rating. We are delighted you are pleased with the One-off cleaning service in Oxford.
Kind regards,
Fantastic Services
Reply from Fantastic Services
Dear Nick,
Thank you for your review. We are glad to hear that you had a positive experience and felt satisfied with the BBQ cleaning provided in Kingsbury. It is always rewarding for our team to receive such kind feedback.
Kind regards,
Fantastic Services
Reply from Fantastic Services
Dear T A,
Thank you for sharing your experience.
We are pleased that you are happy with the outcome from your Gardening service in Hornchurch and grateful for your support.
Kind regards,
Fantastic Services
Reply from Fantastic Services
Dear M Ashe,
Thank you for your brilliant feedback of the One-off cleaning in Harrow.
We are well aware of how important time is nowadays and we are grateful for the opportunity to demonstrate our quick and thorough service.
It would be an honour for us to assist again.
Warm Wishes,
Fantastic Services
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