fanvue Reviews 

1,988
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, friendly staff who are always there to assist. People frequently highlight the fast response times and efficient support, making interactions pleasant and productive. Many appreciate the personalized approach and the ease of use of the platform, finding the overall service to be professional and supportive. However, some customers also noted significant issues with account closures or banning, often without clear reasons or options for appeal, leading to loss of invested time and effort. A few other people also felt that initial support could be unhelpful, sometimes encountering generic responses or difficulty reaching a human agent for complex problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism and... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and clear... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform intuitive, smooth,... See more

Service

People report positive experiences with service, often highlighting the fast support and great service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Alls good from you but the problem are the creator I'm following Amywebb Maybe are a scammer in many things

Company replied

Rated 5 out of 5 stars

Had an issue trying to make a new Creator account while I already had another account. But Layla at Fanvue was super helpful and gave me good advice and a solution to resolve my dilemma. Thank you to... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience with Fanvue support. They replied very quickly, were extremely kind, and helped me solve my issue in a smooth and professional way. What I appreciated most was ho... See more

Company replied

Rated 5 out of 5 stars

These guys have excellent customer service! Whenever I have an issue or problem, they are always there to reply promptly on emails and make sure to help you sort your problems. Most recently it was... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Creator subscription platform that empowers creators to connect, create and earn with their fans.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,988)

1,093 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Fanvue is a scam

Fanvue is a scam. They try to lure you on instagram by trying to get you to join. I’m surprised instagram would allow that kind of thing since they seem to be so strict on the comments people make.Then, if you do, they charge you more money when you’re a member. Most times it’s 60 or 80 dollars. That’s extortion. I wasn’t a creator, but I’ve heard that they don’t pay the creators a lot of times. Money they are owed.It is almost entirely ai which isn’t anything real. It’s all fake.

June 21, 2026
Unprompted review
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Rated 5 out of 5 stars

100% all-in-chat support

100% all-in-chat support

June 21, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

Awesome customer service team

awesome friendly staff that answer your questions almost immediately

June 22, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 1 out of 5 stars

scammers and thieves

scammers and thieves, who will delete all your content with no warning and not even give you your earnings despite your hardwork

June 18, 2026
Unprompted review
fanvue logo

Reply from fanvue

We're sorry to hear that you've had a negative experience and feel this way about our service.

Fanvue takes compliance, safety, and platform integrity extremely seriously. Account actions, including content removals or restrictions, are only taken where there is a breach of our Terms of Service, Community Guidelines, or regulatory requirements. We do not remove content or withhold earnings without reason.

As we are unable to discuss account-specific details publicly, we would encourage you to contact our Support team directly so we can review your case and provide a detailed explanation of any actions taken on your account.

We are committed to treating all creators fairly and transparently, and we'd welcome the opportunity to investigate your concerns further.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

Customer service helped me greatly with…Cancellation

Customer service helped me greatly with all my issues quickly and clearly and made my experience easy and stress free. Best customer service ever.

June 18, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

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Rated 5 out of 5 stars

Awesome experience

Awesome experience! Great creators and great support.

June 16, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

Amazing Support

The agent who helped me was "Ken". He solved my problem in like 2 minutes. Amazing!!!!

June 16, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

Amazing Fanvue support is always…

Amazing Fanvue support is always helpful and they respond very fast

June 16, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

I had a clarification question

I had a clarification question, and Maya immediately came back with a response. Thanks, guys, support is on fire.

June 15, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They want you to succeed

June 15, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

Did a great job 👍💯

June 15, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 1 out of 5 stars

They offer very slow unusable software that glitches a lot!

They offer very slow, outdated software that doesn't work. Very low quality choices of Avatars. Looks like it was made by a child. I used it for 2 days and got no where with it. Then they refused to return my $29.00. This is how they actually make money! Zero customer service support. An AI joke of a platform.

June 11, 2026
Unprompted review
fanvue logo

Reply from fanvue

Thank you for sharing your feedback. We're sorry to hear that your experience with Fanvue AI did not meet your expectations.

We understand that users may have different goals, expectations, and levels of experience when exploring AI tools, and we're continually working to improve the platform, expand avatar options, and enhance overall performance based on user feedback.

Regarding your refund concerns, all refund requests are reviewed in line with our Terms of Service and the nature of the subscription purchased. We appreciate that this can be disappointing when the platform doesn't align with what a user was hoping to achieve, but we aim to apply our policies fairly and consistently.

We're also concerned by your comments about customer support, as providing timely assistance is important to us. If there are any outstanding issues that have not been addressed, we'd encourage you to contact our support team directly so we can review your case further.

Feedback, both positive and critical helps us improve, and we appreciate you taking the time to share your experience.

The Fanvue Team

Rated 4 out of 5 stars

first time withdrawal

I had a great experience with Fanvue Support. I emailed them regarding an issue with my account (unable to withdraw) and I was impressed by how quickly they responded. Their team reviewed my situation and resolved my account issue within just a few hours.

June 13, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

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Rated 1 out of 5 stars

I strongly advise against working with them

I want to share my experience with Fanvue support and account termination.

My account was permanently closed after a “review” process. I was not provided with any specific reason or evidence of any violation of the platform’s terms. The support team only referred to general Terms & Conditions and stated that no further explanation or appeal was possible.

At the time of closure, I had an outstanding balance of approximately $500. After the termination, I was informed that this balance would not be paid out and would be forfeited under their policy.

I understand platforms reserve the right to moderate accounts, but the lack of transparency, absence of a clear reason, and permanent loss of earned funds left me extremely dissatisfied with the process.

I am sharing this feedback so others are aware of how account closures and payouts may be handled on the platform.

June 10, 2026
Unprompted review
fanvue logo

Reply from fanvue

Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the outcome of your account review.

Fanvue takes platform safety, compliance, and policy enforcement seriously. All account reviews are conducted by our specialist teams in accordance with our Terms of Service and internal compliance procedures. While we understand that users often want more detailed explanations, there are circumstances where we are unable to disclose specific information relating to account reviews, investigations, or enforcement decisions.

With regard to account balances, payouts and account eligibility are governed by our Terms of Service, which all users agree to when using the platform. Decisions relating to withheld funds are made in accordance with these terms and any applicable legal, compliance, or risk-related obligations.

We appreciate that account closures can be frustrating, particularly when they impact future use of the platform. However, we are committed to applying our policies consistently and fairly across all accounts to help maintain a safe and compliant environment for our community.

Thank you again for sharing your feedback. We take all feedback seriously and continuously review our processes to ensure they remain fair, transparent, and effective.

The Fanvue Team

Rated 5 out of 5 stars

the user interface is intuitive

the user interface on the website or mobile is easy to use and intuitive. also the customer service is great.

June 10, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

Rated 5 out of 5 stars

I will like to appreciate the fanvue…

I will like to appreciate the fanvue customer support, they resolved my issue and everything became fine

June 10, 2026
Unprompted review
fanvue logo

Reply from fanvue

Hi there,

Thank you so much for your wonderful feedback. We truly appreciate you taking the time to share your experience. All reviews from our users are shared with our dedicated team members it really means the world to us.

We wish you all the very best, and please know that our team will always be here should you need any assistance in the future.

Thank you again,
The Fanvue Team

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