Fanxone Reviews 

Reply from Fanxone

Published Sep 23, 2026

Hi, we’re genuinely sorry that you had a poor experience. However, we would like to clarify a few things for transparency.

You did receive your order, and during our conversation you also mentioned that the jersey was very lightweight and of nice quality. We’re therefore a little surprised by the nature of this review.

Regarding the original product being out of stock, we acknowledge that this caused inconvenience and we apologise for that. However, the suggestion that we intentionally provided poor service or acted casually does not reflect the complete situation.

Your original order was placed when Fanxone was operating through Instagram and we were still in our early stage. Since then, we have completely upgraded our website, ordering system and customer-support process.

We also want to clarify the “platform fee” point: you paid for the product/order itself; no separate platform fee was paid by you to Fanxone that would be due for a refund.

We respect every customer's right to leave an honest review, but we would request that reviews reflect the complete experience and not be based on dissatisfaction over something unrelated to the product/service actually provided.

We’re always open to resolving genuine concerns directly and improving where we can.

Reply from Fanxone

Sep 17, 2026

Hi Rohan, we sincerely apologize for the issue with your order. It appears there was a parcel/shipment breach during transit, which resulted in some items being missing or incorrect. We are genuinely concerned about what happened and accept responsibility for the issue.

We completely understand your disappointment and are working to ensure such incidents do not happen again. We would kindly request you to consider your overall experience with Fanxone, including our customer support, jersey quality, communication, and other aspects of your order, when reviewing us.

If you feel your overall experience deserves a different rating based on these factors, we would really appreciate it if you could update your review and rating accordingly.

Thank you for your understanding and for bringing this matter to our attention.

Reply from Fanxone

Sep 17, 2026

Hi, we understand your concern. However, as per the delivery records, the order could not be delivered because you were unavailable at the time of delivery. Our team also attempted to contact you regarding the delivery.

We have shared the relevant delivery details for your reference. Since the issue was due to the delivery being missed, we kindly request you to reconsider and either update or remove the Trustpilot review stating that Fanxone is not genuine.

We value your feedback and would appreciate a fair review based on the actual circumstances. Thank you for understanding.