Faops Reviews 

easy to discuss concerns, accomodating and friendly.

FAOPS is very reliable and customer-friendly company who offer great return service. We have been using FAOPS for the past couple of years and they have been very helpful and prompt in consolidating our return parcels and send them in big box. We also get a free France address and a Spreadsheet containing the parcel details so that we can check before processing refund. Excellent service and good value for money.

Happy with the service FAOPS provided. They reply to emails promptly and provided a complete and accurate track of all the packages they received. Shipping rate are good and they track the shipment until it is delivered.

FAOPS provides excellent return processing service including free return package receiving, free consolidation and highly discounted international shipping fee. Recommend all sellers to use.

I have been very pleased with FAOPS service. They are friendly, professional, and reliable.

Service minded and personal with fair prices.

They are just good. No others

Always helpful to find the best solution.
Fast and good prices.

Beautiful shipping service. I received address in France and ship many parcels around a world from this address. Work very well without any problems. Highly recommended !!!

I have only had contact with Caroline, who has been so helpful and reliable. I have only compliments for the service and FAOPS.

I live and work in a remote place in central Africa, and Caroline helps me get my little luxuries!

I like shopping at French websites but so many of them do not deliver to my country. So I did extensive research on forwarding services and discovered that F.A.O.P.S. had the best rates and terms. No monthly payments, reasonable shipping fees, a decent holding period for free, and the best part is, personalised service! Caroline of F.A.O.P.S. has become a friend and even helps me out with my French. I can shop with peace of mind knowing that all my parcels will be stored safely. They also have incredible re-packing skills which saves me a lot on shipping!

i have been using FAOPS for over two years, and have never had any problems.

A truly great service offered by FAOPS

We use their services for almost 2 years now, excellent communication and service.
Personal contact is great, shipment and consolidation is super fast.
Great service for our Amazon returns in France.

Beware of F.A.O.P.S. – customer service does not do its job well. I wanted to cancel my subscription (paid 2EUR for "validation fee") due to site not working properly as it didn’t display my address, so I tried to email support but email bounced back. Two previous emails where I asked for help were answered with "You should read what it says on website". After a second such reply, I decided I don't want to deal with them so asked for a refund of that 2EUR validation fee. Those emails bounced back as well.

I then went through PayPal (sent a civilized message asking for refund and saying the emails bounced back... I did not escalate a case!). The reply which I then got from their CS was extremely insulting - mentioning "people like you", "your country" and similar, in a similar totally unacceptable defamatory tone.

I buy online for years, use several parcel forwarding companies and I have never ever encountered a CS rep insult me personally, or insult me on a basis of nationalism. Unfortunately, this was an unbelievably bad experience.

For everything I wrote in this review, I do have emails and screenshots to prove it. One of those was (and I quote):
"Now you opened a paypal case which is this story . You are really incredible you have address I give you all elements and you said impossible to find ?? Well no problem you will be refund because work with people as you id really not interesting for us but regarding your country sorry to say it but not a surprise for us .. Sad to see customer as you very not honest !!
Your account is closed now ."