I was slightly disappointed as I ordered a dress and did 24hr Royal Mail delivery, I did not hear back until a week later. However they rectified it pretty quickly which I thoroughly appreciated. Not... See more
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Bought a top from them that I really loved the look of, when it came time to wear it I noticed there was a little hole in the armpit, I’ve tried emailing them multiple times and no response and also r... See more
Hello Farailondon My order (order #24352) which was confirmed on 22 of April as not been received or any tracking information.I emailed your team and got no response. Kindly look into this Th... See more
Farai London is honestly more than a brand. They literally value you like family! They go above and beyond for their customers! I appreciate their quick responses, wanting honest feedback, and great q... See more
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Company details
Written by the company
At Farai London, we believe in the transformative power of colour. Fuelled by our dedication to honouring uniqueness, our hand-painted prints and vibrant designs are curated to inspire confidence and ignite creativity. Our vision is to inspire a global community to embrace their individuality, where each piece is not just clothing but a canvas for personal narratives. Let us colour your world.
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United Kingdom
- farailondon.com
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Faulty item and bad customer service
Bought a top from them that I really loved the look of, when it came time to wear it I noticed there was a little hole in the armpit, I’ve tried emailing them multiple times and no response and also reaching out to them on Instagram… not great
I was slightly disappointed as I…
I was slightly disappointed as I ordered a dress and did 24hr Royal Mail delivery, I did not hear back until a week later. However they rectified it pretty quickly which I thoroughly appreciated. Not only that they gave me another dress as an apology which I thought was a great gesture. This has made me a customer for life thank you Farai!
Hello Farailondon
Hello Farailondon
My order (order #24352) which was confirmed on 22 of April as not been received or any tracking information.I emailed your team and got no response.
Kindly look into this
Thank you
Disappointed
I never received an email regarding the shipping of my dress, had to file a case through paypal to get my money back. Very disappointed.
The dress fit like a glove and is…
The dress fit like a glove and is beautifully made. Very flattering.
Poor administration
Poor customer service and communications ,company don’t respond to emails and no phone number on the website to contact the company. Return two items for exchanged ,didn’t receive any reply if item was delivered or not ,it’s over a week now. No confirmation yet if items were received,sent couple of emails to different email addresses linked to the company,no answer.Super poor customer service. Product great quality.
The order process is very easy.

Reply from FARAI LONDON
Obsessed!!
I purchased the Aphrodite Maxi dress and I’m absolutely obsessed! Loved the fit and vibrant colors on the dress. This is my 2nd time purchasing a dress and I’ll definitely be ordering more🤍
My zip broke :(
Love the two piece I have but unfortunately after wearing the corset top once, the zip broke while out for my birthday which meant I had to go home and change. Very annoying as it fit well and I got many compliments before it burst open.
Chido is divine
Chido is divine! Hugs me in all the right places, a perfect fit and great service from Farai.
Team Farai London For Life
Farai London, what can I say about this brand? They have INCREDIBLY fast shipping, outstanding customer service, AND they were kind enough to gift me something for my birthday!
I’ve been ordering from here since 2021 and I won’t stop any time soon. #TeamFarai for life.
Very good !
Fast delivery, good quality customer service ! I ordered a sublime and original blue skirt set, the quality is perfect. Happy about my experience with Farai London !
Great Fit
Shipping was super fast. The colors of the 2 piece set were vibrant-orange, blue, drop of pinkish/purple really unique design. Set sat perfectly on my body with minimal assistance needed to get into and out of it. Definitely would buy from this company again. Loved the fact that no one I knew had my outfit on!
the best dress
This has to be one of the best dresses I have ever worn!! It fits and looks amazing
Farai London
I had a problem with an order but they fixed it. Thank You Farai London
Got my first order a few days ago and…
Got my first order a few days ago and I’m obsessed!!! If you’re a curvy, mid size or plus size girly, this is the shop for you!
Beyond pleased!!
My birthday outfit was worth every single penny!!!! I loved the way it looked on my skin and the material is top quality. I received so many compliments ❤️
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