FARAI LONDON Reviews 

44
•
TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

I was slightly disappointed as I ordered a dress and did 24hr Royal Mail delivery, I did not hear back until a week later. However they rectified it pretty quickly which I thoroughly appreciated. Not... See more

Rated 2 out of 5 stars

Bought a top from them that I really loved the look of, when it came time to wear it I noticed there was a little hole in the armpit, I’ve tried emailing them multiple times and no response and also r... See more

Rated 1 out of 5 stars

Hello Farailondon My order (order #24352) which was confirmed on 22 of April as not been received or any tracking information.I emailed your team and got no response. Kindly look into this Th... See more

Rated 5 out of 5 stars

Farai London is honestly more than a brand. They literally value you like family! They go above and beyond for their customers! I appreciate their quick responses, wanting honest feedback, and great q... See more

Company replied

Company details

  1. Clothing Store

Written by the company

At Farai London, we believe in the transformative power of colour. Fuelled by our dedication to honouring uniqueness, our hand-painted prints and vibrant designs are curated to inspire confidence and ignite creativity. Our vision is to inspire a global community to embrace their individuality, where each piece is not just clothing but a canvas for personal narratives. Let us colour your world.


Contact info

3.2

Average

TrustScore 3 out of 5

44 reviews

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No recent history of asking for reviews

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3.2

All reviews

(44)

4 reviews in the last 12 months

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Rated 2 out of 5 stars

Faulty item and bad customer service

Bought a top from them that I really loved the look of, when it came time to wear it I noticed there was a little hole in the armpit, I’ve tried emailing them multiple times and no response and also reaching out to them on Instagram… not great

May 1, 2026
Unprompted review
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Rated 4 out of 5 stars

I was slightly disappointed as I…

I was slightly disappointed as I ordered a dress and did 24hr Royal Mail delivery, I did not hear back until a week later. However they rectified it pretty quickly which I thoroughly appreciated. Not only that they gave me another dress as an apology which I thought was a great gesture. This has made me a customer for life thank you Farai!

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

Hello Farailondon

Hello Farailondon

My order (order #24352) which was confirmed on 22 of April as not been received or any tracking information.I emailed your team and got no response.
Kindly look into this

Thank you

April 22, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I never received an email regarding the shipping of my dress, had to file a case through paypal to get my money back. Very disappointed.

March 27, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor administration

Poor customer service and communications ,company don’t respond to emails and no phone number on the website to contact the company. Return two items for exchanged ,didn’t receive any reply if item was delivered or not ,it’s over a week now. No confirmation yet if items were received,sent couple of emails to different email addresses linked to the company,no answer.Super poor customer service. Product great quality.

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Very disappointed. They sent the wrong dress.

December 20, 2024
Unprompted review
FARAI LONDON logo

Reply from FARAI LONDON

We’re truly sorry for the mix-up with your order and for the inconvenience it caused. We’ve now shipped the correct dress, and you should received updated tracking information for delivery this morning. We appreciate your patience and understanding as we worked to make this right.

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Rated 5 out of 5 stars

Obsessed!!

I purchased the Aphrodite Maxi dress and I’m absolutely obsessed! Loved the fit and vibrant colors on the dress. This is my 2nd time purchasing a dress and I’ll definitely be ordering more🤍

September 2, 2024
Unprompted review
Rated 2 out of 5 stars

My zip broke :(

Love the two piece I have but unfortunately after wearing the corset top once, the zip broke while out for my birthday which meant I had to go home and change. Very annoying as it fit well and I got many compliments before it burst open.

September 28, 2024
Unprompted review
Rated 5 out of 5 stars

Team Farai London For Life

Farai London, what can I say about this brand? They have INCREDIBLY fast shipping, outstanding customer service, AND they were kind enough to gift me something for my birthday!

I’ve been ordering from here since 2021 and I won’t stop any time soon. #TeamFarai for life.

September 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Very good !

Fast delivery, good quality customer service ! I ordered a sublime and original blue skirt set, the quality is perfect. Happy about my experience with Farai London !

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great Fit

Shipping was super fast. The colors of the 2 piece set were vibrant-orange, blue, drop of pinkish/purple really unique design. Set sat perfectly on my body with minimal assistance needed to get into and out of it. Definitely would buy from this company again. Loved the fact that no one I knew had my outfit on!

June 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Beyond pleased!!

My birthday outfit was worth every single penny!!!! I loved the way it looked on my skin and the material is top quality. I received so many compliments ❤️

July 20, 2024
Unprompted review

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