Farechamp Reviews 

23
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

They will show you wrong price online and they will call you and tell you another price which isn’t you choose online its rip off

Rated 5 out of 5 stars

Customer service agent, Tyler Grey was very helpful and professional. Tyler took into consideration my concern with the initial flight change, shot time between flights, called me back with different... See more

Company replied

Rated 5 out of 5 stars

I just got a call with Mr.Bob. He is a nice person and worked instantly for me. He issued and confirmed my ticket in less than 5minutes. Thanks Bob and keep it up buddy!

Rated 1 out of 5 stars

Stay away! This website smells like a scam from the very beginning. It listed the same flight for $80 less than the airline. I booked it online and provided all my credit card info . Immediately, I re... See more

Company replied

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2.8

Average

TrustScore 3 out of 5

23 reviews

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2.8

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(23)

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Rated 1 out of 5 stars

Is zero stars an option

Is zero stars an option?

1. They called and said my flight was no longer available.
2. They upcharged me.
3. They said my ticket wouldn't be available until 24 hours beforehand.
4. And now LITERALLY NO ONE IS ANSWERING THE PHONE CALLS.
5. No one is responding.

While my trip is in a few days, I fully expect to get some sort of bullcrap email with fake ticket numbers which I will IMMEDIATELY input into the Alaska Air website to see if they are legitimate.

It seems the only way they reach out to customers is with a negative review. I WANT MY MONEY BACK.

September 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Jerry Knight was really really helpful…

Jerry Knight was really really helpful , booked my flights for me , very reassuring

Thank you Jerry

July 11, 2019
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for leaving such a nice review, we take pride in giving outstanding service to our every customer and we're overjoyed to receive your compliments and appreciation. We will let our agent know that you are very pleased with the services. We thank you for your business and we will look forward to assisting you. Take care!

Rated 1 out of 5 stars

Never book from this website. Its a complete scam

Never book from this website. Complete scam. The website is just a scam for them to get you to pay more. They first give you a cheap flight and after you PAY, they email you saying there was an error and make you pay way more than the actual airline is offering. When I contacted united to confirm if they changed the fare of the flight and they said we would never change a price just because you found a cheaper solution. So I asked them if they canceled the flight and gave all my information to them and they said no. We rarely cancel flights. There is no change. THE UNITED WORKER TOLD ME TO CANCEL MY TICKET AND FIND A BETTER WEBSITE TO BOOK. A UNITED WORKER... If anything, that should just warn you to stay away.

All their emails are a scam. When I purchased my tickets, they said they will call me to confirm my tickets... like who would call just to confirm the tickets with you. NO ONE DOES THAT. Don't risk giving your information to these people, you are better off paying a little bit more knowing your flight and your personal information is safe. I read other reviews and all they do is make excuses but in reality its making them look worse. Not worth the stress.

July 11, 2019
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

We apologize for the inconveniences that you experienced with Justairticket. We always want our customers to have a great experience. We are so sorry this time that we were not able to deliver the same. As the fare that you requested was not available for the same class of service as airline tickets are discounted fares that tend to have a smaller price tag and are offered for a limited time. We cannot go beyond the airline restrictions and we will always assist the customer's appropriately abiding by the rules and restrictions keeping in mind that every customer's concern is important.

In every ticket orders, we exercise a “Verification Process” in order to validate the authenticity of the ticket by calling the cardholder to make sure it's a valid transaction. Hope you will give us another chance to serve you. Thank you!

Rated 1 out of 5 stars

I bought 2 tickets one for my husband…

I bought 2 tickets one for my husband and one for me, when I paid I had my reference number, already we have seats numbers etc. 15 minutes later the agency call me to talk with my husband about the tickets, but he was working and he call them 3 hours later, they said the price of the tickets gone up because many people were buying at the same time, they charge me $150 dollars extra, in my husband ticket $65 dollars, afterwards and when I called the airlines they tell me that my ticket is basic economic, I do not have a chair number and I can not have carry on with me for my ticket, I called the agency( FARE-CHAMP),to ask for explanations and they did not help me with this issue, they hung up my call.

November 25, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for your feedback, we would like to apologize for the inconvenience caused to you, however, the fares are controlled by the airline and as a travel agency, we do not have any control over the prices. We always notify our customers of the changes and the moment we received an update from the airline that the price that you had selected was no longer available our agent did contact you and informed you about the available fare to which you agreed for. After investigating further we came to know that our agent did inform you that the baggage that they are not included and you were ok with that. However we do apologize for the inconvenience you have gone through. Thank you for giving us an opportunity to serve you.

Rated 5 out of 5 stars

Thanks Victoria for being so helpful

May 5, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for your feedback and we are happy to hear that you are satisfied with our service. We will continue to serve you the best and thank you for choosing us as your travel partner.

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Rated 1 out of 5 stars

the most unethical company

I wish I could give this company 0 stars. This is the most unethical company, I have ever come in contact with. It is a scam, stay away, do not book anything with Farechamp or Just Tickets. They will give you the constant run around, hang up on you, and will send you a bogus itinerary. I am working with my credit card company to get my money back.

Update: Thank you for your response. Yes, of course I wanted a full refund because my departing flight from JFK to CDG was never confirmed with Air France. I even drove to my to my local airport to see if they could help make sense of my itinerary that you provided and they said they couldn't help me.
As I sat waiting for my new flight out of JFK (booked through Expedia) I learned that my original flight, the flight I thought I was booked on with your company did end up taking off from JFK. But after talking with Air France, I was never technically booked by your company on that flight. Your company, I'm actually not sure if you are FareChamp or JustAirTickets, made everything very stressful for a full week as I tried to sort through my bogus itinerary. Thankfully I ended up booking a new airline ticket through a different travel company and I made it to Paris.

April 20, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

We would like to apologize for the inconvenience you have gone through, however, we would like to inform you that the flights that you have selected from the website, for Air France, they got canceled from the airline's end, as they were on strike, that is why when you called us back our agent provided you the alternate option with Delta Airline, but you wanted to cancel the entire booking and wanted to get full refund,that is why we requested the cancellation. The full refund has been processed. Thank you for giving us an opportunity to serve you.

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY

VERY SHADY, UNETHICAL BUSINESS PRACTICE, SCAM!
PEOPLE STAY CLEAR FROM THE BELOW SITES

1: I booked with FareChamp, why did i receive emails from Justairticket? plz clarify/specify other DBA entities so I stay away from all that you represent??
1a: DBA, farechamp? Justairticket? Airlines reporting? Clarify/specify???
2: Why do you offer flights & prices, if they are not available? BTW, refreshed PC & same offers were there. Pop-up comes up after you have booked. Says I would receive a call from someone, no call, I call. My call is answered quickly by a man 10k miles away, I am informed that those prices were sold out and Ive been upgraded, (whatever) and continues to inform me my tickets would be $160 more, I ask about the discount that was on the website? He doesn't hesitate to apply the discount. Now wants me to book over the phone, I refuse and ask to send me an email. Once received, I review, husband signs, its his cc, and email it back. Within 5mins we get a call to verbally confirm that we signed. After he gets his signed, sealed and delivered agreement! Conveniently, he now proceeds to say that the airline refuses to issue the tickets we had just purchased, because, there is was not enough time for the connecting flight??? I question his timing and why after the fact and purchase completed??? Mind you, I picked a flight schedule that was on FareChamp.com??? now,he states he sent me another email with a different itinerary and that we should sign that one too, trying to get me to commit to another $2300. Now, i demand that he cancel the transaction immediately and send me a email. I receive cancellation reference #018B79. Now, fully aware that I'm dealing with a very shady, unethical business!
Just when you think things cant get worse, I receive another email reference #018B79, that my cancellation was unable to be cancelled/processed?????
3: please explain why, prices are incorrect/inaccurate?
4: please explain why flight itineraries on your website do not correlate with airlines and their schedules?
5: please explain why reference #WA346P E-SIGN and inaccurate flight itinerary comes from Justairticket/FareChamp? Authorized address????
6: please explain why reference # 018B79 cancellation email, and unable to process cancellation reference #018B79 comes from Customer Support Unauthenticated Mail, sent to spam??
7: please explain why FareChamp E_SIGN replies to email?
8: please explain why my cancellation request was cancelled out and not processed? also,please explain why your customer support Unauthenticated mail, does not reply to my emails??
9: please explain why you have no management representation on staff, to diffuse escalating issues such as this and all the others, that i and others will be reading??
10: please explain what is your business mission; besides causing unwarranted stress and chaos of innocent people looking to utilize your business???

I have contacted American Express and notified them that my card has been defrauded and compromised. If those two, $1.00 pending go through into a $2300. or $4600. charge, it will be disputed and legal action will be taken!

FYI, THIS ORDEAL STARTED AT 9:30AM IT IS NOW 10PM

April 18, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

We would like to apologize for the inconvenience you have gone through, however, we would like to inform you that your booking came across as an error booking, as the minimum connection time from Amsterdam was only 1 hour and 20 minutes and as per the airline it should be minimum 1 hour 30 minutes, that is what our agent did inform you and provide you the alternative options available as per your requirements. We have requested for the cancellation and your refund has been processed already.

Rated 1 out of 5 stars

Don't do business with Farechamps!

Don't have anything to do with this business! I saw some very low prices on their website and I booked with them a flight, put my name, address, phone number and credit card in and soon after I received a phone call saying that the price went up $100 and the low price that I had paid was no longer valid! I read replies to the reviews for Farechamps and in every reply they try to justify why their prices went up. Do not do anything with this company because it is a scam!!

April 16, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for your feedback, we would like to apologize for the inconvenience caused to you, however, the fares are controlled by the airline and as a travel agency, we do not have any control over the prices. We always notify our customers of the changes and we tried to contact you as well, the moment we received an update from the airline that the price that you had selected was no longer available. Our agent did inform you about the same and provided you the alternate options that were available. Since you were not happy with changes, we requested for cancellation. Thank you for giving us an opportunity to serve you.

Rated 1 out of 5 stars

Don' t have any business with this…

Don' t have any business with this company they offer very good prices on their website and after you provide your name, phone number, address and your credit card number they call you and say that they don't have air tickets at this price and offer you a ticket for $500 more than the original price on their website. The person who called me had a heavy accent so I am not sure who I provided my credit card info and how they will use it.

April 13, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for taking out time to share your experience with us and we would like to apologize for the inconvenience caused to you, however, we would like to inform you fares are controlled by the airlines and as a travel agency we don't have any control on this. Every time we get an update regarding it, we always notify our customers of the same. Our agent was trying to provide you the alternate options as per your requirements and since you did not like it, we requested the cancellation.Thank you for giving us an opportunity to serve you.

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Rated 5 out of 5 stars

Thank you for excellent assistance with…

Thank you for excellent assistance with booking my flights! Victoria was very helpful!

April 3, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

Thank you for your kind feedback for our agent and we are really happy to know that our agent was able to provide you, excellent customer service experience. We will continue to serve you the best we will be more than happy to welcome you back again!

Rated 5 out of 5 stars

Victoria provided great consultation…

Victoria provided great consultation and answered all the questions with great professionalism.

April 2, 2018
Unprompted review
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Reply from Farechamp

Dear Valued Customer,

We are pleased to hear that you had a wonderful experience with us and it is definitely a boost for us every time we hear positive reviews such as this one.We would like to thank you for your business.And we are glad to know our agent was able to meet your expectation. Thank You!

Rated 1 out of 5 stars

Thieves - Scammers - Deceitful

I gave this company a 1 bcse it's the lowest option available otherwise they deserve a ZERO or better a minus score.
The listings that appear online are BAITS only meant to direct traffic through their agency. This company DBA as JUST AIR or else INFINITY WAVES LLC, hence I'm not sure how many other umbrellas it is operating under.
This agency is unable to offer any ticket that corresponds to the online listing of your selection 1) either they will try to up-sale you the same booking you made or 2) the available options are always MEDIOCRE PRODUCTS with airlines noone wants to fly with.
To make my review short: this is a scamming, thieving and deceitful company.

February 8, 2018
Unprompted review
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Reply from Farechamp

Dear Anna Klum,

Thank you for writing to us regarding your bad experience with us and we really apologies for the inconvenience you have gone through we want every customer to have a great experience we are so sorry that we were not able to deliver the same to you as the fare that you requested was not longer available for the same class of service you tried to book online we are trying our best to offer more better deals we are so sorry for the bad experience with us.

Rated 1 out of 5 stars

Scam

Total scam purchased two tickets for one price. They said I had to call to very my debit card. I called and they told me that price has expired it would be $120 more to buy the ticket. My girlfriend purchased her ticket separate and they tried to do it to her also. This website is a scam.

January 30, 2018
Unprompted review
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Reply from Farechamp

Dear Darren,

We apologize for the inconveniences that you experienced with us Justairticket take customer service seriously and we want every customer to have a great experience we are so sorry that we were not able to deliver to your request as most of our airline tickets are discount fares that tend to have a smaller price tag and are offered for a limited time unlike most of the published fares which you directly get from airlines that is why we notify you about the changes and allowing you to either cancel or still purchase the ticket at the newt cost and we do not charge any fees for cancelling such a booking or reservation. We are so sorry for the bad experience with us.

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Rated 1 out of 5 stars

Farechamp is a scam

Farechamp is a scam. My friend and I had equally terrible experiences. STAY AWAY from them. Be warned. This is the first review I've ever written in my life, but I want to warn people.

I booked my flight online. They sent me an confirmation email. They even sent me a second email with my itinerary, saying "thank you for booking your flight with Farechamp. Your reservation has been successfully completed."

Within minutes they called me, trying to sell me extras, like travel insurance, baggage insurance, late cancellation guarantees, etc. When I declined, they tell me my ticket is no longer available at the price I booked. After 45 minutes of harassing me, they finally tell me everything is confirmed.

The next day, they call me and once again try to sell me more expensive flights. I tell them no, that I want the one I booked.

An hour later I receive an email telling me my flight reservation has been cancelled.

Naturally, there is still a $1400 pending charge on my credit card from United Airlines.

Fare Champ are total scammers. Stay away from them at all costs.

October 2, 2017
Unprompted review
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Reply from Farechamp

Dear Greg,
Thank you for writing to us regarding your bad experience with us and we really apologies for the inconvenience you have gone through we want every customer to have a great experience we are so sorry that we were not able to deliver the same to you as the fare that you requested was not longer available for the same class of service you tried to book online we are trying our best to offer more better deals we are so sorry for the bad experience with us.

Rated 1 out of 5 stars

i booked ticket online for the flight …

i booked ticket online for the flight air india 126 and they send me email first for the same. then after 30 minute they send me different email with different different filght that was worst. this people are scammer. stay aware guys . they are also charging to much.

September 25, 2017
Unprompted review
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Reply from Farechamp

Dear Customer,
We apologize for the inconveniences that you experienced with us Justairticket take customer service seriously and we want every customer to have a great experience we are so sorry that we were not able to deliver the same to you as the fare that you requested was not longer available for the same class of service you tried to book online that is why our agent offer you the next available deal we have as most of our airline tickets are Discount Fares/Net fares that tend to have a smaller price tag and are offered for a limited time unlike most of the published fares which you directly get from airlines.We really apologies for the inconvenience you have gone through us and we hope you give us another chance to make it up to you.

Rated 1 out of 5 stars

Stay away! Bait and switch.

Stay away! This website smells like a scam from the very beginning. It listed the same flight for $80 less than the airline. I booked it online and provided all my credit card info . Immediately, I received a phone call from them trying to sell me extras like trip insurance. I refused. They then sent me a separate email requesting me to electronically approve the credit card payment. Which I declined and that's when I realized "this is all wrong". I checked my credit card account online immediately , the airfare already went through as pending anyway. It took a few days for the charges to clear (after talking to their customer rep. to explicitly the transaction -within 24 hrs ), this whole purchase process just didn't feel right. Stick with the names you know ....

August 19, 2017
Unprompted review
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Reply from Farechamp

Dear Abby,
We appreciate you taking the time to provide us with such detailed feedback about your ticket.We really apologies for the inconvenience you have gone through us we will like to inform you that whenever we received a booking online we call the customer to make sure that all the booking information provided online is correct so that in case if there is error or mistake we can rectify it before we send out the confirmation ticket also the only reason we ask for the electronic e-sign is to make sure that no one else can misused your information and the cardholder is aware of the purchase.We apologies for the bad experience. Thank you!

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