Faris Reviews 26

Very professional and reliable.

Excellent quality thobes. Fais was very helpful with my queries and provided great customer service.

My go to store for men’s and boys thobes. The quality is just brilliant and thobes from other stores just cannot compare to the Faris quality. The fit, style, everything is always perfect. Brilliant customer service too.

Been shopping at Faris for years, the quality is great as is the price point. Ordered yet again for the men of the family.

I have been shopping from Faris for many years now and they do not fail to disappoint. From the packaging, delivery time and quality of product - most certainly the best in the game. May allah continue to fill your business with barakah and success.

I’ve been ordering from Faris Thobes since they first started trading, and they have never disappointed. One of the things I love most is the matching father and kids’ thobes – it makes Eid feel extra special for our family.

The quality of the thobes is always perfect and you can really feel the premium standard. The website is accurate, easy to use, and always kept up to date, which makes ordering simple every time.

The people behind Faris Thobes are amazing as well. Their customer service has never let me down and they’re always helpful whenever I’ve needed support.

Honestly, my Eid wouldn’t feel complete without Faris Thobes now. If you ever need thobes, I highly recommend ordering from them – 100% you won’t be let down.

Absolutely outstanding experience with Faris, the quality of the jubbahs is exceptional — premium fabrics, perfect stitching, and a very elegant fit. You can really see the attention to detail in every piece.

happy with it. there was some fabric sitcking out but cut it off and we good.

I have purchased multiple thobes from this company and I can say the quality is amazing. They have unique colours in various styles , have a look you won't be disappointed.

I have been buying jubbahs from Faris for many years and I am yet to be disappointed! They are excellent quality and the designs are very elegant. I would highly recommend!!!

Amazing thobes, great quality and fantastic customer service.

I’ve used Faris Thobes for years , Amazing quality and consistently delivers every year with better designs , better quality
Highly recommended 👍🏻

I have used Faris thobes for a very long time now, my first thobe purchase was back in 2013. I have never really had any issues until my recent purchase.
I ordered several thobes, 1 of them being slightly wider than others although they were all labelled same size. This may have possibly been a sizing error.
I contacted them via email about the issue and to my suprise, i had a response and a resolution within minutes. They went to great lengths to put things right in my opinion. They sent another one out same day, emailed me a free returns label and advised me to send the defected one back once i was satisfied.
This was an example of outstanding service and the reason why Faris is my number one go to place for my thobes, and has been for many years.
Great quality thobes, brilliant design, reasonably priced and when errors happen, exceptional service to put things right.
Thank you Faris, keep up the great work! Jzk

Contrary to some of the reviews I've had a good experience with Faris. Shipped very quickly and the issues were resolved in a very timely and professional matter. The quality seems good.

Very poor experience with this company.
The customer service was rude, dismissive and completely lacking basic manners. Instead of helping resolve the issue, they were defensive and unprofessional.
The quality of the thobes was also disappointing and did not match expectations based on the description and images.
To make matters worse, they attempted to charge a restocking fee even though the items were returned within the 14-day statutory cooling-off period under UK law. Under the Consumer Contracts Regulations 2013, retailers must refund all payments received (including standard delivery costs) and cannot apply restocking fees in these circumstances.
Overall, this felt misleading and unfair. I would not recommend this company and advise others to be cautious before purchasing.

Quality has gone downhill. They have obviously made budget cuts in their quality. Few years back their thobes were lovely and soft and nice fit. Now the exact same thobe comes wider fit so baggy and material is all plasticy. Also the sleeves are wider too. So they've definitely gone downhill even the packaging has narrowed very slightly. They said something about new management takeover. So obviously these lot want to sell quantity not quality.

No customer service. You get a nice thobe but if you have any issues, good luck getting through to anyone, returns not possible and they don't reply to their emails. Would look elsewhere.

Customer service is absolutely appalling, they state on their refund policy items can be returned within 14 days and to request a return label on email which I have done so 3 times and I have had no response. They provide no contact number, I will not be using them again and will inform family and friends not to do so either.

Thanks for sharing your experience @Saimah Khan (review below)

In reference to your comments below, we would like to clarify a few of the details shared.

We provided you with a free returns label to send the return back to us, but unfortunately you had already chose to return the package to us - even though we advised you upon your initial email that we would resolve this issue for you without you having to incur any costs.

Once again we apologise for the delay in response due to the Ramadan period.

In regards to your refund, once again we would like to confirm a full refund will be applied including your postage costs of £43.99.

Unfortunately we are unable to reverse a payment on excess to what was received as requested.

We are extremely sorry we couldn’t satisfy you on this occasion, and hope to be of service to you again soon

Enjoy the remainder of the blessed month, and a early Eid Mubarak.

Please be careful before you order the customer service is so bad. Some of the things come
Up smaller and they expect you to pay for returns even if they have made a fault . Apparently they don’t have the means to pay back the for the returns as the company doesn’t allow it . Customer service awful and use Islam as a way to back their faults