Farmer Brown Reviews 2,317

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and attentive approach, making interactions pleasant and productive. Many people highlight the excellent customer service, appreciating the personalized care and clear explanations provided. Consumers frequently mention the company's efficient service and quick response times, noting how promptly their requests are handled and how easily they can get the information or documents they need. This contributes to a smooth and reassuring user experience for most people.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the knowledge and... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and prompt... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the ease of use and... See more

Based on these reviews

Rated 5 out of 5 stars

Jose' at Farmers insurance helped ease the transition to Texas. I moved my business and home and needed to establish several types of insurance and he was able to make all that happen in a day or t... See more

Rated 5 out of 5 stars

The company has excellent service; the attention is very good. They are attentive and notify you before your policy is canceled. They keep you informed of anything that might happen. For me, they have... See more

Rated 5 out of 5 stars

Working with Gladys has been a great experience. She takes the time to explain coverage options and makes sure my business is protected. I feel confident knowing I have an agent who is honest, dependa... See more

Rated 5 out of 5 stars

My representative Rhea Neis has alwaysbeen helpful and professional. Keeping my policies up to date and fully covered has been easy with helpful prompts to remind me to renew and review my policies.... See more


Company details

  1. #12 of 109 best companies in Insurance Agency
  2. #27 of 189 best companies in Financial Consultant

About Farmer Brown

Written by the company

General Liability & Workers Compensations for contractors.

We cover your insurance needs! Get your General Liability, Commercial auto, Builder's Risk, Surety bonds and Property Insurance with us saving time and money! Get multiple quotes with just one click.

We Make It Easy

Give us a call and in 4 steps you’ll be covered. Speak to our bilingual coustomer representatives and aks them anyting you need to know.


Save Time and Money with Farmer Brown Insurance Agency


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Agent needed some urgency

Our agent did not email us in order to renew our insurance. We did not get our insurance reinstated for 20 days. This is unacceptable and dangerous to be unprotected.

March 9, 2026
Farmer Brown logo

Reply from Farmer Brown

Hi there, we sincerely apologize for this experience. We completely agree that being unprotected is unacceptable; we take our clients' security very seriously. Our records show several attempts to reach the phone number on file (ending in -7741) via call and text leading up to your renewal date. We are sorry these didn't reach you, and we have noted that your contact information was recently updated to prevent this from happening again. Please save our Customer Service line at (888) 973-0016 for future reference—we are here to help and want to ensure you stay fully protected.

Rated 5 out of 5 stars

The Best Reps

Everyone is always so pleasant and helpful each time I call. I speak with George just about daily for my position and I have zero complaints. Customer service is part of the job and while it isn’t for everyone, George has a wonderful personality and deserves the recognition!

March 17, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look