Farmers Insurance Reviews 

350
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, most reviewers were let down by their experience overall. Customers frequently complained about skyrocketing prices, unexpected rate increases, and insurance policies that consistently failed to cover essential property damages when claims were submitted. Consumers also struggled with unhelpful customer support departments, frustrating automated phone systems, and lengthy hold times when attempting to reach company representatives. Some reviewers were happy with local agents who provided attentive service, offered clear guidance, and successfully managed to secure better financial savings. People also noted that certain representatives went above and beyond to ensure proper coverage and handled individual policy options professionally.

What people talk about most

Price

Reviewers mention negative feedback about price, frequently expressing frustration over steep and unexpected... See more

Customer service

Reviewers highlight negative aspects of customer service, reporting widespread frustration with unreturned... See more

Claim

Users describe negative interactions with claim processes, frequently reporting that damages are denied or... See more

Service

Clients share negative opinions on service, consistently reporting frustrating experiences when seeking help... See more

Staff

People report negative experiences with staff, highlighting widespread frustration, unprofessional behavior,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Farmers is TRASH..!!! STAY AWAY FROM THIS SCAM INSURANCE,,!!!! they never cover you,never support you if accident happens,!! They don't answer your attorneys phone or emails,!! Keep on ignoring y... See more

Rated 1 out of 5 stars

I had a claim with Farmers and everything was fine until we filed for stolen items. My e-bike was stolen, and nowhere in my policy does it say that e-bikes aren’t covered. Farmers is now claiming an... See more

Rated 1 out of 5 stars

A friend had Farmers home insurance and needed repairs due to damages. Neftali Rodriguez was the adjuster and referred a contractor who wrote questionable invoices, and Neftali was in agreement with i... See more

Rated 1 out of 5 stars

Due to them reporting either erroneous or misleading info to lexisnexis I'm not able to get quotes from other companies. Per lexis, it will take at least a month to get things cleared up. This means I... See more


Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

In 1928, two men shared a dream of providing a quality insurance product at a reasonable price. In the decades that followed we’ve grown and adapted to meet the changing needs of Americans. But one constant has remained: We have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we’re privileged to serve. Different Eras, Same Exceptional Service Farmers not only prides itself on helping you plan wisely for the unexpected, but also on helping restore order when it occurs, so you can keep moving along the road of your life’s plans. In 1959 a Farmers customer wrote us a letter of surprised gratitude when his car battery was replaced just an hour after it was stolen. A letter from a couple in 2002 wrote that their Farmers agent and Claims Adjuster “were exceptional in their handling of our grief, what we needed to do, and helpful in many other ways.” That same year, when Hurricane Rita struck Beaumont, Texas, Farmers sent 300 agents to assess damages while policy holders were evacuated. Farmers also donated $100,000 for the city’s emergency operations center and two megawatt generators that restored power to Beaumont. Whatever year or decade a disaster occurs, you can count on us to be there for you. Today, the companies comprising the Farmers Insurance Group of Companies make up one of the country's largest insurers of vehicles, homes and small businesses and provide a wide range of other insurance and financial services products. Farmers is proud to serve more than 10 million households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 21,000 employees. The Farmers Exchanges are three reciprocal insurers (Farmers Insurance Exchange, Fire Insurance Exchange and Truck Insurance Exchange) owned by their policyholders, and together with their subsidiaries and affiliates comprise the Farmers Insurance Group of Companies. Farmers Group, Inc. and its subsidiaries, in their capacity as attorneys-in-fact, provide administrative and management services to the Farmers Exchanges. Our Story Our story began with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Visit our timeline for a tour through the decades of Farmers.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

350 reviews

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1.3

All reviews

(350)

102 reviews in the last 12 months

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claims

Rated 1 out of 5 stars

Horrible insurance company

This is a horrible insurance company. I have been a long time policyholder without any accident claims. Last month, I was involved in an accident that wasn't my fault. The company denied my claims for the damages. On top of that, they increased my premiums as a result. The company is focused on profits over the policyholders.

September 24, 2021
Unprompted review
Rated 1 out of 5 stars

STAY AWAY IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY.

TL; DR: CHEAP, SHADY, LAZY and IRRESPONSIBLE.

STAY AWAY FROM THEM IF YOU DONT WANT AFTERMARKET PARTS AND ZERO EMPATHY.

I got rear-ended by a farmers insurer. It took them a whole week to give me an estimation, while I was being responsive and fast, the estimation only has one item: take off my rear bumper - If you are gonna spend five days on an estimate, you better do your damn job. Dont BS me about you having other claims, if you gonna spend 5 days, you better show your work. LAZY and RUDE, is what I got from the adjusters at the office. They are out of state, irresponsible, not responding and lazy.

They said my car is in drivable condition so they won't give me a rental while I was waiting for the estimation. I drove the car with my rare bumper pops out for the whole week.

So A WEEK later after the accident finally took my car to the bodyshop. The bodyshop guy is actually nice and he told me the praiser told him holding off ordering the part and they expect "LKQ and a/m CAPA". which means not original parts. This is just a glance of HOW CHEAP they are.

When they finally got me a rental, they really made the enterprise people laugh. The guy at enterprise literally told me, they had contract with farmers & the cheapest car they have is $23. and they quote me for $21, and it is only for two days. HOW RIDICULOUS! I certainly don't care much about the $2/day. But I won't allow myself to take it without a fight.. well,, the adjuster on my claim is out of the office for the week. And it goes to voicemail.

July 24, 2019
Unprompted review
Rated 1 out of 5 stars

They need away to be able to put 0 …

They need away to be able to put 0 stars. This is the most horrible company I have ever come across in my whole life. Their client caused an accident and I received major bodily harm. Their client was 100% at fault. They refused to cover the whole cost of my rental car. They didn't want to pay the full amount of my medical expenses, so I hired an attorney. Even with an attorney they fought tooth and nail to screw me out of thousands of dollars in medical bills. Farmers needs to take responsibility and pay out fairly for their claims. I was a victim of their client and Farmers should have stepped up and taken care of my injuries and property damage fairly. If Farmers wanted to be compensated for their loss, they should have gone after their client....not the victim.

October 17, 2017
Unprompted review

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