Farmfetch Reviews 35

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the meat and cheese selections, often noting their freshness and taste. Many consumers highlight the efficient and timely delivery service, with items arriving well-packaged and in perfect condition. The overall service is frequently described as outstanding, with people appreciating the helpful communication and support provided. However, some customers experienced issues with their orders, including delayed deliveries that arrived after the expected date. A few people also found certain products, like the hogs pudding, to be unsatisfactory in taste. Additionally, some reviewers mentioned that delivery costs can accumulate if orders are spread across different producers, as each seems to charge separately.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the exceptional quality of... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers are pleased with the fast and reliable... See more

Service

Consumers find service to be positive. Many customers praise the quick and efficient service, with products... See more

Order

Clients share positive opinions on order. Many customers found the ordering process simple, with great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over the last year i have purchased meat, cheese and deserts from Farmfetch. I have found the meat arrives well packaged and of excellent quality. Delivery communication is frequent and updates are al... See more

Company replied

Rated 5 out of 5 stars

Speaking to farm fetch on chat the gardening delivery and recommendations on storing and was given some great advice and support. I would so marsh lamb and 4 kg loin of pork both delivered on t... See more

Company replied

Rated 5 out of 5 stars

Farmfetch has sound range of cheeses with some interesting notes contributed by Guernsey cow milk and ewe milk. I never miss a chance to keep my stock up with Village Maid cheeses

Company replied

Rated 5 out of 5 stars

Brilliant service! The company responded to me immediately on the chat button and help answer my question regarding Christmas shipping, no AI but a real person to reach easily and chat to! thanks agai... See more

Company replied


Company details

  1. Farm Shop
  2. Fresh Food Market
  3. Online Food Ordering Service
  4. Online Marketplace

Written by the company

Farmfetch is a one-stop-shop for food lovers to find the very best organic and ethically grown produce from across the UK, directly from artisan makers, butchers, delis, and farm shops. We’ve curated a selection of products from unique British food producers, aiming to help foodies discover delicious new ingredients – while also offering a new way to shop locally and support sustainable, zero air-mile, UK farming.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Sadly let down

I ordered this on the ninth of October. It said I would receive it at least by the 15th. That suited me. However when I had no other emails. I chased it, and was told I would get it on the 16th! It did arrive on the 16th but after the event! I think my order was lost somewhere in the system. It is sad to have a bad experience as I have been so pleased before. Perhaps someone could look into what happened.

October 16, 2025
Unprompted review
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Reply from Farmfetch

Hi Susan - really sorry to hear about this. We've invested a lot of time in improving our processes to ensure orders are sent out in a timely way, and the communication is improved. I hope you'll give us another try!

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Rated 5 out of 5 stars

great quality of meat

great quality of meat, amazing choice and fast delivery

September 11, 2025
Unprompted review
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Reply from Farmfetch

Thanks Cinzia - great to hear you enjoyed your order!

Rated 5 out of 5 stars

The best steak had at home

The best steak had at home! Lovely gifts and beautiful cheese. Very much recommend! Quick and safe delivery. Very satisfied 😁

July 9, 2025
Unprompted review
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Reply from Farmfetch

We're so glad you enjoyed your order!

Rated 5 out of 5 stars

Excellent

Great tasting products .

July 4, 2025
Unprompted review
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Reply from Farmfetch

Thanks Sylvia! Glad you're enjoying Farmfetch so far!

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Rated 5 out of 5 stars

Delicious meats and cheese

Over the last year i have purchased meat, cheese and deserts from Farmfetch. I have found the meat arrives well packaged and of excellent quality. Delivery communication is frequent and updates are always offered. I would buy again.

July 10, 2025
Unprompted review
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Reply from Farmfetch

We're really glad you've been enjoying the produce we have on offer!

Rated 5 out of 5 stars

Regularly order from here

Regularly order from here - love the idea and great service from the team at Farmfetch too

August 5, 2025
Unprompted review
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Reply from Farmfetch

Thanks Benjamin! Great to hear about your positive experience

Rated 2 out of 5 stars

Very disappointing

I ordered some hogs pudding, that I used to enjoy many years ago. I was extremely disappointed. The pudding was far too salty and nothing like I remembered. I actually threw the order out, after tasting it first obviously.

August 5, 2025
Unprompted review
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Reply from Farmfetch

Hi Lynne - sorry to hear you were disappointed with the taste. We'll pass on the feedback to the farm, but we've had at least a dozen verified five star reviews of this particular product left on our website so this may be a case of personal preference!

https://farmfetch.co/products/primrose-herd-hogs-pudding

Rated 5 out of 5 stars

Ideal father's day gift

I was looking for a special gift for Father's Day and stumbled across the Scottish whisky selection on Farmfetch - dad loved it, service was great!

June 9, 2025
Unprompted review
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Reply from Farmfetch

Great to hear you had a great experience!

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Rated 5 out of 5 stars

Have ordered meat through Farmfetch 3…

Have ordered meat through Farmfetch 3 times now, including my Turkey for Christmas and the quality is second to none. My New Year’s resolution is to eat less but eat better meat and Farmfetch has such a great variety. Would reccomend!

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Products much smaller that shown

Products much smaller than expected. they do not state the weight in their photo, I received a 55 gram packet of bacon which is not normal, and the photos on their website look like they contain much more of the product than received. Complained and they would not refund.

December 18, 2024
Unprompted review
Farmfetch logo

Reply from Farmfetch

Hi Chris - we're sorry to hear you weren't pleased with your order. The product image shows 5 rashers of bacon which I believe you received from our conversation, however we've now updated the product description to make the weight of 55g clear in response to your feedback.

We hope you'll give us another try!

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