Farro Reviews 1,788

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting unique items not easily found elsewhere. The delivery service is frequently mentioned as prompt and efficient, with many appreciating the option to choose delivery days and the helpfulness of courier drivers. The online ordering system is generally found to be user-friendly and straightforward. However, some people were dissatisfied with occasional issues such as incorrect orders, missing items, or products not being as fresh as expected. A few customers also noted difficulties with the online ordering system, including confusing product names or items appearing available when out of stock, and some experienced delays in delivery or tracking information.

What people talk about most

Product

Users describe positive interactions with product. Customers frequently praise the great range of products,... See more

Delivery service

Customers generally express satisfaction with the delivery service, highlighting aspects like quick delivery,... See more

Order

Consumers generally find the ordering process to be positive, highlighting the ease of placing orders online... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the freshness and... See more

Service

Clients share positive opinions on service, frequently highlighting its speed and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Farro has so many items you can’t get easily at supermarkets because it’s more than a supermarket it’s a specialty store as well. The large can of olive oil and frozen pretzels which I cook in the ov... See more

Company replied

Rated 4 out of 5 stars

Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... See more

Company replied

Rated 5 out of 5 stars

Alexis and Stephanie were brilliant, you are fortunate to have them..however your online ordering system is/was the hardest I have ever experienced..you have an opportunity to purchase when there is n... See more

Company replied

Rated 5 out of 5 stars

We recently had a home delivery from Farro and the whole experience was outstanding. It started when ordering the items online was so easy, the food delivered was fresh and delicious even the courier... See more

Company replied


Company details

  1. Gourmet Grocery Store
  2. Fresh Food Market
  3. Grocery Delivery Service
  4. Online Food Ordering Service

Written by the company

Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to order

Easy to order, arrived on time, great recipe sheet inside!

January 12, 2026
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Reply from Farro

Thank you for your review!

Rated 5 out of 5 stars

Great customer service

Great customer service- lovely staff member helped sort out payment issue.

Cold items (cheese) beautifully packaged

Delivered on time

January 13, 2026
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Reply from Farro

Thank you for your review. We're so glad we could help and that you are happy with your Farro goodies! We look forward to seeing you online again soon.

Rated 5 out of 5 stars

Quality produce

Great quality of prduce interesting and varied produce. Good company. Recommend.

December 5, 2025
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Reply from Farro

Thank you for your kind review.

Rated 2 out of 5 stars

What were ordered wasnt entirely what…

What were ordered wasnt entirely what we got. If something is out of stock then give me an option to put a backup choice or contact me. Especially if its near a holiday as thats why we ordered, to make a specific meal.

December 29, 2025
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Reply from Farro

Thank you for your feedback. We’re sorry for the inconvenience. If you have further questions, please email us at hello@farro.co.nz, we'd love to hear from you.

Rated 4 out of 5 stars

Great present when someone is unwell

My sister was delighted to receive my gift of food from Farros. Such a good thing to send when someone is unwell and unable to cook for themselves.
My only trouble when trying to order was that I put my address and address in first and I live in Timaru and they said they couldn't deliver. I had to change to her address and post code to make it work. She tells me your meals and food is beautiful.

December 23, 2025
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Reply from Farro

Thank you for your review! We are so pleased you and your sister are happy with your Farro online experience.

Rated 5 out of 5 stars

Farro specialty

Farro has so many items you can’t get easily at supermarkets because it’s more than a supermarket it’s a specialty store as well. The large can of olive oil and frozen pretzels which I cook in the oven and add salt or cheese these are my go too as well as some of the ready meals for hectic after work don’t want to cook nights. (Seriously the pretzels remind me of New York holiday pre Trump)

December 26, 2025
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Reply from Farro

Thank you for your review.

Rated 5 out of 5 stars

Excellent product, hassle-free

Prompt order process, delivery as requested, good comms

December 17, 2025
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Reply from Farro

Thank you for your review! We're so pleased you enjoyed your Farro online experience.

Rated 5 out of 5 stars

Easy to order online

Easy to order online, all items supplied. Great ham & love the turkey rolled roast's. Great to have it delivered a few days before Christmas.

December 13, 2025
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Reply from Farro

Thank you for your review. We're so pleased you enjoyed your Farro experience and Christmas goodies!

Rated 5 out of 5 stars

Same-day delivery was great

Same-day delivery was great. Although it came in a ceramic bottle and only had a fragile sticker with just paper wrapping inside, which made me a bit concerned, it arrived safely in the end.

December 17, 2025
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Reply from Farro

Thank you for your review. We're so pleased you were happy with your order.

Rated 2 out of 5 stars

Brisket Debacle…

I ordered 2.5kg of brisket and ended up with 4 small pieces of varying sizes - one was less than 500grams. Rather than complain, I sent an email asking for recommendations on how to cook 4 random pieces of brisket and was told someone would get back to me. They didn't. So I tried 2 in the oven and 2 in the slow cooker and - as predicted - the results were mixed.

December 15, 2025
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Reply from Farro

Thank you for your review. We have reached out to you by email regarding this.

Rated 5 out of 5 stars

Lots of great choice

Lots of great choices. Super convenient. On time and we'll packed

December 21, 2025
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Reply from Farro

Thank you for your review. We're so pleased you enjoyed your Farro online experience.

Rated 5 out of 5 stars

Brought the Picnic Hamper for a gift

Brought the Picnic Hamper for a gift. I choose this because it had no items that needed to be refrigerated and it came in a "Farro" zip up bag. It arrived on the date I selected.

The recipient loves the hamper.

December 8, 2025
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Reply from Farro

Thank you for your kind review.

Rated 5 out of 5 stars

Easy to order

Easy to order, good communication of when to expect delivery and easy to track progress. All items delivered well packaged.

December 21, 2025
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Reply from Farro

Thank you for your kind review.

Rated 1 out of 5 stars

I have shopped at Farro’s for years…

I have shopped at Farro’s for years and always held them in high regard, unfortunately things have changed. The service has changed since the business sold and it is now a rip off, everything is overpriced. Sayonara Farros.

December 23, 2025
Unprompted review
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Reply from Farro

Thank you for your review. We're sorry you have been disappointed in your recent Farro experiences. We welcome your feedback and take it onboard.

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