The items looked better on the pictures than in real life so I chose to return but was issued a gift card instead of a refund, which I was not happy about. But customer services eventually stepped in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lingerie is beautiful don’t get me wrong but I do believe the packaging could be better especially since you spend so much on so little fabric
Company replied
First order was defect and waiting for replacement
Company replied
Company details
Written by the company
Fascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at contact@fascinatingnights.com
Contact info
925B Peachtree ST, 30309, Atlanta, United States
- contact@fascinatingnights.com
- www.fascinatingnights.com
2.7
Poor
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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The outfits were so low quality
The outfits were so low quality, my wife just threw them away. They didn't look anything like what was ordered. The stitching was ridiculously sloppy and material was like an old wash rag. Just terrible.
October 12, 2026
Product issue was quickly resolved and…
Product issue was quickly resolved and they followed up personally to make sure all is well. Great customer service!
November 11, 2026
Unprompted review
Reply from Fascinating Nights
Hi Tess,
Thank you so much for your review and sharing such kind words! We truly appreciate your patience and giving us the opportunity to make things right. Knowing that our team resolved the issue quickly and made sure everything arrived in great shape means the world to us. Thank you again for your support, and we look forward to dressing you again soon!
Came withOne garter belt broken and run…
Came withOne garter belt broken and run in stocking
October 28, 2026
Reply from Fascinating Nights
Hi Lynn,
We are truly sorry that your order arrived with a broken garter belt and a run in the stocking. You deserve every piece to arrive in flawless condition, and we completely understand how disappointing that must have been.
We have reached out to you directly via email to make this right, including details on a partial refund we processed for you along with a $30 gift card as a sincere apology. We have also flagged these items with our quality control team so we can prevent this from happening again.
Please check your inbox for our message, and reply to us directly if you need any further assistance!
Very nice
Very nice, high-quality products! The team is always available, professional, and completely reliable. Highly recommended!
November 10, 2026
Unprompted review
Reply from Fascinating Nights
Hi Anastasia,
Thank you so much for the glowing review and recommendation! We are thrilled to hear that you love the quality of our pieces and that our team has been consistently helpful, professional, and reliable. Delivering both beautiful craftsmanship and top-tier support is our highest priority. We truly appreciate your support and look forward to welcoming you back again soon!
Reply from Fascinating Nights
Hi Marilyn,
We’re very sorry for the mix-up with your order! You should always receive the exact colors you selected, and we apologize for our warehouse packing error.
We have sent an email directly to your inbox with options to resolve this immediately—either by dispatching the correct colors right away at no additional charge or issuing a refund for those two items.
Please check your inbox and reply directly to let us know your preference, and we will take care of it immediately!
I needed a larger size in an item and…
I needed a larger size in an item and they centime what I needed before I ever returned the wrong size I had ordered. I love their products and have almost one of each design. Gorgeous and very romantic! Love this companies customer service and their products.
October 12, 2026
Reply from Fascinating Nights
Hi Carolyn,
Thank you so much for the wonderful review! We always want to make exchanges as seamless and stress-free as possible, so we're thrilled we could get the right size to you right away.
Knowing that you own almost one of every design and love the romantic style means the world to our entire team. We truly appreciate your support and look forward to having you shop with us again soon!
never received a single thing
had the promotion for buy two get one free and free gift but when I went to check out there was no free gifts and I did not receive a confirmation email and then never received my packages. spent over $200 for nothing
October 11, 2026
Reply from Fascinating Nights
Hi Sydney,
We are truly sorry for the stress and frustration this situation caused. Spending over $200 and not receiving a confirmation email is completely unacceptable, and we understand why you felt left in the dark.
We have located your account and sent a direct email to you with your active tracking number—your package is currently in transit with the carrier.
Please check your inbox (and spam folder just in case) for our detailed update and tracking links. We are monitoring your delivery until everything arrives safely.
I placed an order on 16th October and…
I placed an order on 16th October and still without the items being shipped.
I received an email on 21st October after continually emailing them and they stated my items had been shipped. This was a lie as the shipping link provided showed they had not even received the items.
I am now 3 weeks after placing the order with no order or sure why this company advised my items had shipped when they hadn’t.
If there was any delay in the order all they had to do was contact me instead of lying about the items being shipped.
October 16, 2026
Unprompted review
Reply from Fascinating Nights
Hi Rick,
We're sincerely sorry for the wait and for the confusion around your tracking status. You're right on every count. You should have received clear, accurate updates from us from the start, and we understand why you're frustrated. Because we can't match your Trustpilot name to an order number just yet, we've reached out via Trustpilot's direct messaging to request your details so we can check on your shipment immediately and make this right. Please check your inbox so we can take care of this personally. 💛
I love the black lace robe and set I…
I love the black lace robe and set I got from here the details are so beautiful.
October 21, 2026
Unprompted review
Reply from Fascinating Nights
Hi Kristin,
Thank you so much for the lovely review! We’re thrilled to hear how much you love your black lace robe and set. We put a lot of care into the delicate details and design, so it means the world to know they stood out to you.
Thank you for your support, and we look forward to dressing you again soon!
This is a gorgeous one of a kind brand…
This is a gorgeous one of a kind brand for all women who want to be seen and feel
Sexy. Anything is possible with Fascinating Nights.
October 13, 2026
Unprompted review
Reply from Fascinating Nights
Hi Morgan,
Thank you so much for the incredible review! Making women feel confident, seen, and empowered in their own skin is at the heart of everything we design, so your words mean the world to our team. We're so honored to be a part of making you feel fabulous, and we truly appreciate your support!
I got the white version of this lace…
I got the white version of this lace bodysuit and love the design! The lace details and little bows are so pretty and give it a delicate, feminine look 🤍
October 16, 2026
Unprompted review
Reply from Fascinating Nights
Hi Chiara,
Thank you so much for the sweet review! We are thrilled to hear how much you love the white lace bodysuit. The delicate lace and little bow accents are some of our favorite details to design, so it means the world to know they gave you that pretty, feminine look you were hoping for.
Thank you for choosing us, and we look forward to dressing you again soon!
The quality of the lingerie is 10/10
The quality of the lingerie is second to none.
Very flattering and true to size. I would definitely order from here again.
October 27, 2026
Unprompted review
Reply from Fascinating Nights
Hi Jodie,
Thank you so much for the glowing review! We take great pride in our craftsmanship and fit, so hearing that the quality is second to none and true to size means the world to our team. We're thrilled you love your pieces, and we can't wait to welcome you back for your next order!
Amazing lingerie!
Amazing lingerie!! Love it, the lace and quality is incredible
October 15, 2026
Unprompted review
Reply from Fascinating Nights
Hi Bonnie,
Thank you so much for the amazing review! We are obsessed with fine details, so hearing how much you love the lace and quality truly makes our day. Thank you for your support, and we can't wait to see you back for your next piece!
It’s been two weeks since ordering and…
It’s been two weeks since ordering and still no progress. Extremely disappointing experience with this company.
October 13, 2026
Reply from Fascinating Nights
Hi Deivi,
We sincerely apologize for the delay in responding to your support email. We know how stressful it is to feel left in the dark when waiting on an order, and that communication gap is entirely on us.
We have reached out to you directly via email with your full delivery details. Carrier records indicate your package was delivered to your address, and our email contains the exact delivery timestamp, location details, and tracking link.
Please check your inbox for our message. If you still have not located the parcel, reply to us directly there so we can resolve this and make sure you receive your items without further delay.
SUCH A GOOD FIT & AMAZING TO WORK…
SUCH A GOOD FIT & AMAZING TO WORK WITH!!😍😍❤️❤️
October 27, 2026
Unprompted review
Reply from Fascinating Nights
Hi Marlee,
Thank you so much for the fantastic review! We are thrilled to hear that you love the fit and had such a wonderful experience with our team. Providing both great pieces and seamless support is always our top goal. We truly appreciate your support and can't wait to work with you again soon!
Reply from Fascinating Nights
Hi Kennedy,
We sincerely apologize for the delay in getting your order shipped and for the lack of communication from our support team. Waiting two weeks without clear updates is completely unacceptable, and we completely understand your frustration.
Per your request, we have canceled the order and processed a full refund back to your original payment method. We have also reached out to you directly via email with your cancellation and refund confirmation details.
We are actively working to fix our shipping delays and support response times to ensure our service matches the quality of our brand. Please check your inbox for our message, and thank you for your feedback.
Reply from Fascinating Nights
We're sincerely sorry that your order has not shipped within the expected timeframe.
We experienced unexpected inventory delays, but we recognize that the responsibility to communicate clearly and provide reliable fulfillment timelines was ours.
We've escalated your order for priority attention and contacted you personally with options to resolve the situation, including fulfillment or a refund.
We completely understand your frustration and are committed to making this right.
FN Customer Care
Placed an order 2 weeks ago and still…
Placed an order over 2 weeks ago and still yet to receive it. I also havnt had any update by the sender.
October 12, 2026
Reply from Fascinating Nights
We're sincerely sorry that your order has not shipped within the expected timeframe.
We experienced unexpected inventory delays, but we recognize that the responsibility to communicate clearly and provide reliable fulfillment timelines was ours.
We've escalated your order for priority attention and contacted you personally with options to resolve the situation, including fulfillment or a refund.
We completely understand your frustration and are committed to making this right.
FN Customer Care
Reply from Fascinating Nights
Hi Allan, we are sincerely sorry that your order arrived incomplete. You should have received everything together, and we understand the frustration completely. The good news is your missing piece is already on its way to you now, and we have reached out to you directly via email with your tracking details to make this right. Please check your inbox so we can ensure everything arrives smoothly. 💛
Beautiful set
Beautiful set, but some fit issues
pleased with the set overall! It's beautiful and looks lovely on, although the bra fit could be better, which is always a risk when buying online.
Unfortunately, the free gift bodysuit, didn't fit Even with the straps adjusted, the torso length seems better suited to shorter women, while the cups appear more suited to an E or F cup.
I do feel the price point could be a little lower, considering the free gift is part of the overall offer and isn't really "free" when factored into the purchase, especially if it's unwearable.
Overall, a gorgeous set, just a little disappointing with the sizing of free gift and ithe bra, its not really sitting right.
October 1, 2026
Reply from Fascinating Nights
Hi Maria,
Thank you so much for taking the time to leave such thoughtful and constructive feedback! We are thrilled to hear that the set looks gorgeous on you, but we completely understand how frustrating it is when the fit isn't 100% perfect—especially with the promotional bodysuit.
Even when an item is a complimentary gift, we want it to be a piece you genuinely love and can wear. We’ve shared your notes regarding the torso length and cup proportions with our design team so we can continue improving our sizing.
We have also reached out to you directly via email to make this right and ensure you get the full value from your experience with us. Please check your inbox, and thank you again for helping us get better!
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