Fashionable Canes Reviews 

291
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent, diverse range available, offering many options to suit various tastes. Reviewers frequently highlight the exceptional customer service, noting staff helpfulness and understanding. Many appreciate the quick response times and efficient handling of inquiries and orders. Customers value the personalized assistance, including custom sizing and design help, making their experience tailored. Many users also comment on the durability and sturdiness of the canes, ensuring reliability and longevity.

What people talk about most

Product

People report positive experiences with the product, often highlighting its high quality and sturdy... See more

Customer service

Users describe positive interactions with customer service, consistently praising its excellence and high... See more

Order

Customers had positive experiences with order, frequently expressing satisfaction and a strong intent to... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the high... See more

Response time

Reviewers highlight positive aspects of response time, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My cane arrived in perfect condition (packed by Rhian). I was worried about the quality, but this is made of substantial materials. Only one small point is unfortunately it does not have the brass tip... See more

Rated 5 out of 5 stars

Excellent range of products. Have bought different types from FC, and each one has been very high quality, and better than any other canes bought elsewhere. Customer service is excellent, from the fre... See more

Rated 5 out of 5 stars

I had some questions about an order I wanted to make, and I sent an email and got a quick personal response. I still had another questions, and got another quick, personal answer. That's what customer... See more

Rated 5 out of 5 stars

Arrived a lot quicker than expected, especially given im in the UK. No extra charges at shipping. I emailed them first to make sure it would be with me by Christmas and its arrived a month before.... See more


Company details

  1. Medical Equipment Supplier
  2. Fashion Accessories Store

Written by the company

www.fashionablecanes.com | Welcome to the Fashionable Walking Canes Facebook page! Cane Users and Collectors Welcome. Customer Service: 1-800-887-5185


Contact info

4.8

Excellent

TrustScore 5 out of 5

291 reviews

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No recent history of asking for reviews

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4.8

All reviews

(291)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

"Zelix"🦓, as I've named my StyleStix, is a Complete Show Stopper ❣️

This Cane & accessories are EVERYTHING I could have hoped for🥰. I have EDS which is represented by Zebra striped ribbon. I saw the "Obsidian Helix" with the offset Q handle, and just fell in love. Just arrived today and the standing base option was available, as well as black satin chain wristband to fit. Honestly I love it more in person 🤩 than I did in the photos. It's got the Zebra stripe Vibes all through the inside of the clear shaft and paired with black base satin wristlet it is absolutely Stunning✨️!
It is so much more beautiful AND classy, in person than you can possibly imagine in photos. Not to mention it can literally go with & match pretty much Anything & Everything...
Definitely will be ordering from FashionableCanes again soon for a few accessories for my Other cane. But as of now, I'm more than pleased! And I can't wait to get to show off my new, by my side, All-day Everyday "Zelix"🦓 (I already named it, lol) and Sure to be telling everyone about your company and awesome customer service, vs the previous company that I had tried working with and paid 300$ for one stick, after conversion rates, only to receive the wrong handle & unless I Paid to send it back, to get the stick I ordered replaced & corrected...
N2m the only "customer service" I received was via Instagram and would not even respond to me via website.
I have been looking for a American company, and finally found exactly what I was looking for plus so much more! Please send me some business cards to pass out around the hospital.
Because this beauty is bound to get tons of questions and comments. N2m American made, affordable, and excellent customer service. Blows the rest out of the water, and will surely be getting you alot of referrals, as I had with previous company I delt with, but most found prices too much... due to conversion rates & shipping costs. The entire hospital knows about them now, but FashionableCanes will definitely get more traction as the ordering, pricing, and quick delivery, customer service will certainly quickly become the all-time go-to for gorgeous canes, all accessories possibly need and quality service for the whole hospital.
So if available or possible Please Send me some Business Cards 🙏 to hand out! And Do-Not-Ever get rid of StyleStix (lucite canes in general in different colors or designs) and the plethora of different cane accessories (to customize & tailor to each individuals needs and/or style.) Because that's what everyone loves and is looking for! Walking aides that you can customize to fit your personality, style, but also cover any particular needs (ie.a Base instead of typical Tip on mine due to my vertigo, pots, and tremors.) Plus it stands alone, so I won't have someone yelling "ARE YOU OKAY!?" Everytime my cane would slide down the wall or whatever, and falls on the floor, yay finally❣️

March 14, 2024
Unprompted review
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Rated 5 out of 5 stars

So far it's been a positive experience

They had what I was looking for it was very educational and insightful as to what their product was the company seems to be nice inappropriate they seem to be on point as far as sending out their shipments I have not yet received my shipment but they're following it quite well I enjoy the fact that they send me messages of the tracking to keep me informed of when I'm going to get my shipment and the rapid response to my messages
And they've also been very helpful at answering my questions

March 9, 2024
Unprompted review
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Rated 5 out of 5 stars

I called asking about insurance

I called asking about insurance, that I had not included, for a cane I ordered. Got a call back promptly that it could not be included because the cane was already sent!
Thrilled my cane was already on the way to me!

February 6, 2024
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

High-quality, very fast delivery, and excellent customer service to a question afterwards. Can recommend highly.

January 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Crappy company

Ordered cane paid for shipping that was guaranteed in 2 days delivery and received cane 5 days later. Asked for return in shipping and denied 3 times. Last response from fashionable canes was “ if you needed your product earlier you should have ordered it earlier “. They denied refund on shipping fee again. When someone pays for something they expect to get what they pay for. This is not how you stay in business. False advertisement so be careful who you use

December 27, 2023
Unprompted review
Fashionable Canes logo

Reply from Fashionable Canes

Hello! That is correct your refund was denied. You ordered the day before everyone closed for Christmas. We got the package shipped out in time but due to the holiday season the shippers experience heavy volume trying to get packages out. Then they were closed for a day or two to enjoy time with their families. So your order did not move during that time. There were disclaimers on the shipping policy pages stating there are no refunds during that time period for shipping delays. We did not deny the refund UPS did. You pay them your shipping not our company.

Rated 5 out of 5 stars

Customer Service

Original shipment was lost by usps and Fashionable Customer Service has been very efficient in making my order right. Very happy with the firm and their communication!

December 11, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful canes!

Beautiful canes, we were pleased with the quality of the product and prompt customer service. I will be shopping with this company for my friends and family in the future.

December 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Marine Corps Cane & Fritz Oak Wood Cane

I'm extremely pleased with the craftsmanship of my new Marine Corps cane. I love that I was able to semi-customize my cane and I'm happy with the Ebony wood with the stainless steel collar, and the blue round knob with the EGA on top. I also ordered the Fritz Oak wood cane with the brass collar, it looks great!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

🩷Made to feel like a friend!

The people are wonderful. I only wished I spoken to someone before ordering because a fantastic idea was presented to me that I had never thought about because of my misunderstanding.
I am so pleased with your Cutomer Service, not only did they help me with my options, they made me feel valuable and important!
😊😁

November 13, 2023
Unprompted review
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