Where are my 2 orders?????? I ordered it at the beginning of December, emailed your customer services for an update 14th and still haven’t received my delivery or a response with an update! Absolute... See more
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Purchased this from my Grandaughter’s choices of potential Christmas gifts. I was able to track progress of dispatch from China, using an external tracking app, with tracking information supplied fro... See more
I never been so shocked by the great service before I always had a such hard time when I do online shopping and refund. Never expected to get my money back before I ask for it. I was just waiting for... See more
Avoid avoid avoid. Absolutely horrible customer service. They don't wanna sort the problem amd just ignore you . Waiting for my order more than a month and still didn't get it. In the begin... See more
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2.5
Poor
37 reviews
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where’s my parcel
I ordered my parcel 8 days ago now and I still haven’t received an email saying my parcel has been shipped, and I made sure I left over 2 weeks for my parcel to arrive and I only have 8 days before I go to the festival I was planning on wearing this outfit at.
August 18, 2021
Reply from Fashionablymine
Hi
I believe you got your order and hopefully in time for your festival.
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Lack of communication
August 14, 2021
Still haven’t received my order after 3…
Still haven’t received my order after 3 weeks. The number I have to ring is saying not in use anymore. They have Taken my money and haven’t even sent me anything.
August 6, 2021
Reply from Fashionablymine
Hey, we are sorry to hear this, please send us an email to contactus@fashionablymine.com with your order details. We will either find where your order is or give you a full refund immediately.
Avoid avoid avoid
Avoid avoid avoid. Absolutely horrible customer service. They don't wanna sort the problem amd just ignore you .
Waiting for my order more than a month and still didn't get it.
In the beginning when i contacted them they've been keep lying about delivery date and now they've decided just to ignor me.
July 28, 2021
Unprompted review
Reply from Fashionablymine
Dear Serafima,
I believe now you have received your full order. We apologize for the delay.
Ordered earlier in the month still nor…
Ordered earlier in the month still nor received not answering emails and things like that
June 22, 2021
Unprompted review
Reply from Fashionablymine
Dear Grace, sorry for not replying earlier. We have emailed you back regarding your order. We have gone ahead and issued you a full refund on your order.
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I would not even give this company 1…
I would not even give this company 1 star...i have emailed them till im Blue In the face just to be told that my order has been dispatched and will arrive no later than the 17th June...i have emailed them to let them know that I have still NOT received my order but they have ignored my email when I have asked for a refund...this company is a fraud I recommend to keep your hard earned cash In your wallet and shop elsewhere.
My emails are NOT abusive and rude so Do Not paint me like that.. . they are straight to the point asking where my order is you give me a delivery date and when it does NOT arrive it IS my right yo ask where it is end of... you have managed to answer my emails in less than 24 hours so don't give that ,to make yourselves look good like I'm the bad one and I do not email you 2- 3 times a day let's get that straight
June 18, 2021
Unprompted review
Reply from Fashionablymine
Dear Roxanne,
We would like to address the issue of not answering your emails, this is due to mainly three reasons. Firstly we try to respond to emails as soon as staff can and this is usually done within 24 to 48 hours of receiving the email as stated in our terms and conditions. Secondly you have been issues with a tracking number for your order. The same tracking number we get which shows you exactly where your package is and when it will arrive and therefore you emailing us 3 time a day asking for exact delivery dates is pointless. Finally we have a policy in our company that staff will not respond to any emails which are rude, abusive or contain vulgar language such as the emails you have sent. We have successfully delivered thousands of orders worldwide to happy customers and can only offer you an apology if your dissatisfied. We see your order is now delivered successfully 😊
haven’t received
April 25, 2021
Reply from Fashionablymine
Dear Malikat,
We are sorry to see your review, we would have appreciated if you contacted customer services regarding your order before submitting this review. However we have checked on your order and it will be at the UK distribution hub on Monday and dispatched to your address straight after. You only made your order on the 18th of April therefore you should receive your order within the delivery time we advertise.
Thank you again and we are sure you will love your item when you receive it.
Amazinggggggg!!!
April 9, 2021
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Excellent quality and USA Shipping!
Was so happy when I saw they ship to the US! Clothes were all great quality and very impressed with their fits. Been using shein but so glad I found this shop. Clothes are much better quality and arrive WAY faster.
April 8, 2021
Unprompted review
I have bought a few things from…
I have bought a few things from Fashionablymine and I have always been happy with what I have received! The customer service is amazing. I have recommended it to all my friends.
April 8, 2021
Unprompted review
Amazing collection
Amazing collection, love all the stuff I ordered. Customer services were very helpful and was able to track my order from around 3 days after ordering. Delivery took around 10 days which is ok.
Will definitely be buying again xx
March 25, 2021
Unprompted review
because I'm waiting for a month's order
March 25, 2021
Reply from Fashionablymine
Dear Didu, we are sorry to hear this. Unfortunately due to Covid some of our deliveries have been severely delayed and we are doing what we can to ensure orders are delivered as soon as possible. As you are aware we have already refunded your shipping fee back to you as your order will be delivered on Monday 29th. This is something we are not happy with as generally we deliver within 10 days as opposed to 23 days in your case.
Again we apologise for the delay and assure you that your order will be with you soon as you will love it.
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