Fasset Reviews 

100
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Be careful trusting them. They froze my account without warning because I sent crypto do other addresses. They asked me to identify the addresses without allowing me access to my account to verify t... See more

Rated 1 out of 5 stars

Terrible app. First, I deposited USDT without any issues. Then I tried to pay UPS using the app's Google Pay virtual card. The payment was deducted from my account, but the UPS website displ... See more

Rated 5 out of 5 stars

So far I’m happy with everything Fasset has to offer. Yet there could be a lot more as an exchange to provide but it still in the beginning stage therefore I’m patient. Good customer service. A... See more

Company replied

Rated 5 out of 5 stars

Fasset appears to be the leading crypto exchange in the Arabian Gulf with almost 20 hrs/day customer support, providing services to UAE, Kuwait, Saudi Arabia, Oman and Bahrain. Licensed by the Centra... See more

Company details

  1. Non-Bank Financial Service
  2. Cryptocurrency Service

Written by the company

Fasset is a global digital asset gateway that brings unparalleled accessibility to the digital asset space. Through our simple, safe and innovative digital assets, we provide people in emerging markets the opportunity to build a better future. We are pioneering web3 technologies and driving adoption of digital assets for the next billion.


Contact info

You should know

2.6

Poor

TrustScore 2.5 out of 5

100 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(100)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Been using Fasset for a year...

I've been using Fasset for close to a year now. The investment experience has been smooth (I use it to invest in US stocks, crypto and gold). Recently I got their crypto card which I really like (works well with Google Pay). Only request is to make the price more competitive.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

HOLDING FUNDS - NO SUPPORT - STAY AWAY

Asks you to deposit money to order a card. Once you have done that and pad for the card the account gets blocked.

Support disappeared the second I said there was issues with my card and that I wanted to retrieve my funds. However when it came to helping me with setting up the app and verifying in order to be able to deposit money with them they answered in a matter of minutes. I’ve been waiting for them to answer me about refunding me for 3 days now.

What’s the conclusion here Fasset?

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Innovative and useful

Having a great experience using Fasset! Always wanted an ethical banking solution and didn’t think it was possible. Sent money to a friend abroad instantly hassle free. Can’t wait to try out more on the app!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Impressive

I’ve been impressed with Fasset’s platform and team. Transactions are super smooth and their support team really knows their stuff

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Easy Access To Global Assets 🚀

The app offers first of its kind access to Pakistanis. There isn’t an alternative way which is as smooth to invest in global assets ie. US stocks, REITs, S&P 500 ETFs etc. Clean & mordern UI/UX. Love it!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great app !

The app is very convenient and easy to use.

They also provide a wide range of products, so it is one app for all my investment requirements.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Can someone or somebody help me to…

Can someone or somebody help me to recover.my account. They suspended my account and tell me that there were no funds on the account but I deposit my claims of end service to my fasset account. It's just someone has access to my acc that I don't know and he was withdrawing my money so I decided to blocked withdrawal except my personal account that bind to it. I can't call th also they are not replying to my mwssage

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

They charge high fee when you withdraw…

They charge high fee when you withdraw from your wallet 25AED . Unlike any other company they took my KYC verification process very long . They have the worst customer service . And also their network fee in the app is very high . To withdraw my crypto money from their wallet took me like a week !!!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly satisfied with Fasset support

I have faced a number of issues with Fasset ranging from 2fa authenticator to understanding the account policies.
I am very happy that Fasset support have responded quickly and explained policies and options very clearly. I am quite satisfied with the service.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Best online customer support

I had a doubt regarding my account if I had to leave Bahrain. Clara was patient enough to listen to me and clearing the doubt. I have tried your customer support twice and both time got pretty quick reply.

November 5, 2021
Unprompted review
Fasset logo

Reply from Fasset

Hello Anoop,

We are thrilled that you loved your experience.
We put customer experience and satisfaction as our priority, and your review reaffirms this.

Thanks for your kind words and we look forward to serving you again.

Rated 5 out of 5 stars

Support from the platform

After a freeze on the ethereum blockchain my funds were stuck between transactions

My concerns were addressed to fasset support team, that made me feel that they were working on it 24/7

After the problem was solved I’ve decided to write this review, so that everyone can know about the experience

Thank you fasset team, thanks to your platform I’ve been able to be in crypto world and after feeling the support yesterday I’ll be continuing to recommend you to everyone, but now with even more passion

Best

Rui Morbey

November 2, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you

The site offer safe way to buy and safe ur crypto and have good service hope it will havr a call center to be more efficient and bring an IOS app is must for both convince and safety

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

Bad Customer Services and too many hidden charges

This whole journey between buying and selling on the platform is painful. First of all, the UI is not user friendly. l wanted to use this because of the good customer support, however, lately, they have been lazy and crappy too.

This whole slippage thing is a red flag for me, it is fixed 2% or 2.2%, if this were to be slippage, it would have been variable and not precisely a percentage. I’d rather have a platform outline my charges up front, rather than stealing that away from me.

Finally after losing 2-2.2%, to my surprise they took more than 200 Dhs in transfer charges.

After several emails back and forth with their support team, I am only getting scripted responses with little support. They are asking me to share screenshots of my withdrawal as they could not track it themselves, what kind of platform are these guys running that does not have a withdrawal history.

If only I could give a negative rating here.

October 12, 2021
Unprompted review
Fasset logo

Reply from Fasset

Hello Nagma,

Thank you for bringing this to our attention, we are sorry you had a bad experience on our platform as we always aim to deliver the best experience for our users and are gutted we don't meet your expectations.

We would like the opportunity to investigate your feedback further, as our priority user. Please let us know when this would be convenient for you.

Thank you!

Rated 5 out of 5 stars

Quick resolution 10/10

Had some concerns when the app had just launched but the issues were immediately rectified after I contacted the technical support. 5/5 app can’t wait till all the features are launched !

September 25, 2021
Unprompted review
Rated 2 out of 5 stars

Dissapointed.

Decided to give it a try for a couple of months since the people behind the project seemed to have experience in the crypto-environment. A bit disappointed. I understand that this is a beta version but there weren't any significant adds-on to the plattform since I joined in March. No mobile app, no P2P, not many coins, and the worst is that the platform has a lot of issues regarding log-in and the website being down. I'm concerned about the safety of it so I decided to withdraw all my funds until a full version comes out.

What is true is that they have a great customer support team. The best of any crypto exchange. They always respond quickly and help with dealing with the issues of the platform.

September 17, 2021
Unprompted review

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