Fastbuy Online Shopping Mall Reviews 

8
TrustScore 2 out of 5

2.2

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Company details

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Fastbuy is Nigeria's raising online shopping mall for brand new electronics, furniture's & household appliances at wholesale prices with fast delivery. Founded early 2020 fastbuy is set to lead the e-commerce revolution in Nigeria. We provide the fastest and most convenient way to shop online.


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2.2

Poor

TrustScore 2 out of 5

8 reviews

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2.2

All reviews

(8)

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Rated 1 out of 5 stars

Do your homework

I tried to purchase something from a discount site through Fastbuy. I wasn't able to order since it was unavailable. A few days go by and all of the sudden my card was charged. Unfortunately, I used my debit card so I couldn't cancel.

I called a customer service line and was told I would have a full refund within 3 - 5 days.

Nothing. The company's name is FASTBUY, Inc. The product was purchased through Wmart who is owned by FASTBUY.

Buyer Beware

October 25, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

I received the red solar umbrella 64.49 from a Walmart site. I received the non working product that same day of delivery it didn't work I emailed the folks for 5 days the didn't respond I called Walmart I took it back on September 5th, 2023 I still haven't received my refund and Walmart can't give me back the funds DONT DO BUSINESS WITH THESE FOLKS TERRIBLE SERVICE AND PRODUCT. IM on social security I need my money

August 28, 2023
Unprompted review
Rated 1 out of 5 stars

The worst have seen

The worst have seen, no customer service quality brought fake AC and even the customer Rep was very rude that he assaulted me.

July 3, 2023
Unprompted review
Rated 1 out of 5 stars

Not Recommended!

Couldn’t select less stars! Worst Customer Service Ever! Purchased a guitar and received it on December 19, 2021. I ordered it on the 4th, it was suppose to have arrived on the 12th. I called and was told that they have a two week delivery window, so if they say it is coming on the 4th, it could arrive two weeks later. The guitar arrived on the 19th. The guitar is horrible and the efforts required to return it are worse. No one answers the phone and when you finally get someone to answer, it is an Administrative person who can only take a message. I only had 30 days to return it and I got so frustrated trying to deal with Glarry, when I should have been dealing with Fastbuy Inc. that I called my credit card company to put this issue in dispute. Not recommended, product is not good and it is not worth the hassle. Credit card company is trying to resolve these issues.

January 11, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed Buyer

Made a purchase and delivery was continually delayed. When it didn't arrive, the seller would not respond to inquiries about purchase. Never got the item.

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Not a scam I as thought…

I order for a JBL Speaker at first when I was ask to pay upfront I thought they where scam so after Conducting some legal search I found out they where trading with another name which is a registered company also read some reviews online so I decided to give them a trial and the delivery one day late as they promise so I recommend fastbuy for your online shopping

December 19, 2020
Unprompted review
Rated 1 out of 5 stars

My experience with your company and the…

My experience with your company and the customer service was terribly worst and bad. I order for a product on the 6th of October and it was shipped to me on 9th December, after so much pleading and begging for my product to shipped.
The company say i should pay 1000 for shipping, but ended up spending 3700 for shipping. I will not recommend them to even my worst enemy.

December 19, 2020
Fastbuy Online Shopping Mall logo

Reply from Fastbuy Online Shopping Mall

Dear customer we sincerely apologize for the inconvenience. At Fastbuy we worked had to see our customers happy, I think the delay way due to the recent #endSars protest within Lagos which hinders movements and as such we could not deliver as promise, we appreciate your feedback and we will work had so none of our customers will experience such ever. Ones more thanks for your patronage.

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