Fastcourier Reviews 354

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the delivery service to be fast and efficient, with packages often arriving earlier than expected and in good condition. People appreciated the ease of the booking process, the clear communication regarding tracking, and the reasonable pricing for the services offered. The door-to-door service was also a highlight for many, making the overall experience convenient. However, some people were dissatisfied with the payment process, citing unexpected additional charges and issues with auto-pay policies. There were also instances where the delivery service did not meet expectations, with packages being delayed, misdelivered, or even lost. Some customers reported difficulties with couriers not ringing doorbells or not having the correct forms, leading to rebookings and inconvenience.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise quick... See more

Service

People report ambiguous experiences with service. While some customers found the booking process easy and... See more

Price

Users describe ambiguous interactions with price. Many customers found prices to be fair, reasonable, and... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers received goods without damage and... See more

Payment

Consumers find payment to be a source of frustration, citing numerous issues. Many reviewers report... See more

Based on these reviews

Rated 3 out of 5 stars

Frustrating. Differing tracking and when queried by the sender and me the receiver, the response was the same with the name changed. It was obvious it was the 'bog standard' response given to anyone w... See more

Company replied

Rated 3 out of 5 stars

When I first tried to get the parcel delivered the couriers would not take it because we did not have correct forms filled out either address. After much emailing and telephoning to finally get the c... See more

Company replied

Rated 3 out of 5 stars

I was surprised that the courier didn't even bother to ring the doorbell. I was home and they left the parcel on the veandah without any alert to advise it was there. Anyone could have taken it.

Company replied

Rated 4 out of 5 stars

After booking the pickup for Monday afternoon and having to rebook for the following Tuesday because the package was not collected, the delivery was made in less than 24 hours. Very pleasing service.

Company replied


Company details

Written by the company

Australia’s FASTEST courier comparison site Quickly compare courier quotes and send packages and freight Australia-wide using our quick freight quote comparison tool. We have built cutting edge logistics technology to help you compare courier and freight quotes, multiple carriers and delivery times. You'll be sure to find the right carrier to match your budget, plans and logistics preferences.


Contact info

3.4

Average

TrustScore 3.5 out of 5

354 reviews

5-star
4-star
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2-star
1-star

Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Charged another $265 after the delivery…

Charged another $265 after the delivery months later! Claiming the weight and size was an additional 100kilo more!
We have the photos and weight and measurements of this transaction! I feel they come months after hoping your evidence is gone due to the weight to randomly charge additional after delivery!
They charge under false regards with no evidence of their own! We got contacted by a debt collector!
Horribly expensive already then try sneaky charge more fraudulently!
Report them these companies need shutting down! Scammers!
If they negatively effect your credit report under false charges and no evidence you can take legal action for damages

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: PARCELS GET LOST! My package was officially lost. And then I get an email reminding me to use their services again.

My package never arrived, got lost. A journey within the same city, a 30min drive between locations. And they lost it. And once they lose it, they throw you this link of some third-party company to claim your insurance. Then it's your luck (or not) whether this company will pay you or not.

A month later, I get an email from Fast Courier saying: "We couldn't help but notice it's been a whole 30 days since your last shipment with us! We really appreciated your last booking and we would love to help you with your next shipment."

An absolute insult. Them reminding me to use their services again after losing my parcel.

This is an unreliable, dodgy company.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Placing order was easy 10/10!!

Placing order was easy, price was very fair, it was collected from my front door by a very friendly driver & it got there overnight. I've sent similar packages a number of time using Austpost & it's no where even close on price, speed & easy of use, so I'm a convert & will be telling all my friends.

April 8, 2026
Unprompted review
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Reply from Fastcourier

Dear Phil & Melissa, Thank you so much for your review! We're thrilled everything went smoothly from booking through to overnight delivery. We look forward to helping you and your friends ship again soon!

Rated 1 out of 5 stars

Quick service bad handling

Quick service. But very rough with items both broken and would not cover any damages. If something isn’t covered by your business insurance you shouldn’t agree to shift it. I attempted to use the complimentary insurance they provide and was told they do not insure household goods or antiques. Really disappointed

March 31, 2026
Unprompted review
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Reply from Fastcourier

Dear Skye,
We sincerely apologise that your items were damaged during transit.
Every Fast Courier shipment includes complimentary warranty coverage up to $450 for loss or damage at no additional cost through Freight Safe. This coverage is automatically provided with all bookings.
To proceed with a claim for your broken items, please email your booking reference to hello@fastcourier.com.au with:
- Photos of the damaged items
- Photos of the box/packaging showing damage
- Brief description of what was broken
We take your feedback about rough handling seriously. This helps us identify issues with carrier handling practices.

Rated 5 out of 5 stars

Excellent Service efficient exactly what I needed

Quick and efficient service no damage minimal dialogue needed

March 31, 2026
Unprompted review
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Reply from Fastcourier

Dear Jacob, Thank you for your feedback. We are pleased the service was quick and efficient, your items arrived safely, and the process was straightforward. We appreciate your business!

Rated 5 out of 5 stars

Easy process!

March 31, 2026
Unprompted review
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Reply from Fastcourier

Thank you for your feedback We appreciate your business!

Rated 5 out of 5 stars

Excellent

Excellent. Thank you.

March 19, 2026
Unprompted review
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Reply from Fastcourier

Dear Clive, Thank you for your feedback! We are delighted to have provided excellent service. We appreciate you choosing Fast Courier!

Rated 2 out of 5 stars

Took a week for the shipment to get…

Took a week for the shipment to get picked up, had to rebook pick up after sitting here for numerous days.

March 18, 2026
Unprompted review
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Reply from Fastcourier

Dear Jesse, We sincerely apologise for the week-long delay and the inconvenience of having to rebook your pickup multiple times.
Carriers can sometimes be under-resourced, leading to pickup delays, but this is not the level of service we expect or accept on behalf of our customers.
If you would like us to investigate this further with the carrier, please email your booking reference to hello@fastcourier.com.au.
We are sorry this happened and appreciate your feedback.

Rated 1 out of 5 stars

Unable to contact and when you do they don't even read the email?!

So after a successful delivery of a car door from QLD to NSW back in April 2024 (would have given 5 stars for price and service) i now get multiple emails (March 2026) 2 years later with threats about approx. $150 i owe them for lying about the delivery address being commercial when it was apparently residential.

Except it wasn't!, and was delivered to a large industrial stores/warehouse at a power station (nothing residential about it?!), and with all the pictures of delivery, maps and detailed explanations i still receive emails with threats that they will engage an "external collection agency". How the delivery drivers cant tell a residential address from a large industrial warehouse is beyond me.

No way to phone them and they dont read emails....and love to try and scam more money out of you 2 years after the delivery! Lucky my credit card had been cancelled prior as im sure they would have just taken the money off me without asking.

Dont use, scammers, useless and will try take extra money through lies, get what you pay for i guess.

March 17, 2026
Unprompted review
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Reply from Fastcourier

Dear Matthew,
Thank you for your feedback. We would like to address your concerns and clarify what occurred.
Residential charges are usually raised within weeks of delivery at the time the carrier issues the invoices to us. You may be receiving this communication in March 2026 as the invoice is still showing as outstanding.
While carriers determine residential vs commercial based on zoning databases (not building appearance), a power station industrial warehouse should typically be commercial. We're willing to review whether this charge was correctly applied.
We operate via email at hello@fastcourier.com.au. If you have not received responses:
Confirm you're emailing hello@fastcourier.com.au
Check your spam/junk folder
Include your booking reference
Per Terms & Conditions (Clause 15(a)) agreed to at booking, charges are due upon invoice. After nearly two years of non-payment, collection action is standard business practice for outstanding debts.
Please email your booking reference to hello@fastcourier.com.au with photos showing the industrial warehouse/power station. We will:
Review the residential charge validity with the carrier.
We are committed to fair resolution.

Rated 5 out of 5 stars

I've never had to post a parcel before…

I've never had to post a parcel before but I found the whole process easy .I put in my parcel dimensions and weight and the pickup and delivery addresses and quickly found the most appropriate service . The company I chose emailed me labels to print .They didn't come on the expected date but first thing the next day .
The parcels arrived in a timely manner and were intact .

March 5, 2026
Unprompted review
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Reply from Fastcourier

Dear Richard, Thank you for your feedback! We're so glad the booking process was straightforward for you, the labels were easy to use, and your parcels arrived safely and intact. We appreciate you choosing Fast Courier for your first parcel shipment!

Rated 5 out of 5 stars

Super Efficient

Efficient, fast and affordable.
I cannot rate these guys high enough.
I needed some timber mouldings shipped from Brisbane to Adelaide. It came within 2days. Awesome

February 24, 2026
Unprompted review
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Reply from Fastcourier

Dear Jim, Thank you for your review! We're thrilled that we could get your timber mouldings from Brisbane to Adelaide within 2 days at an affordable price. We appreciate your business and hope to assist with your future freight needs.

Rated 5 out of 5 stars

Excellent Service

Quick, easy booking transaction and prompt pick up and delivery was flawless. Price was very reasonable as well.

February 16, 2026
Unprompted review
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Reply from Fastcourier

Dear Jo, Thank you for the review! We're thrilled that the booking was quick and easy, the pickup and delivery were prompt and flawless, and the price was reasonable for you. This is exactly what we strive for! We appreciate your business and look forward to helping you again.

Rated 5 out of 5 stars

Quick & Easy

Easy process, very quick responses and kept me updated with tracking.

February 12, 2026
Unprompted review
Fastcourier logo

Reply from Fastcourier

Dear Carl, Thank you for your feedback. We're thrilled the process was easy and you were kept updated throughout. We appreciate you choosing Fast Courier!

Rated 3 out of 5 stars

Pick up date was missed

Pick up date was missed. ATL “Authority to Leave” was given on delivery and I was still charge a missed delivery fee. Now waiting on a pending dispute for a refund.

Pleased to say FAST have now actioned the refund.

February 11, 2026
Unprompted review
Fastcourier logo

Reply from Fastcourier

Dear Joseph, We sincerely apologise for the missed pickup and incorrect missed delivery fee. You should not have been charged when you provided ATL instructions. We will fully support your dispute with the carrier. Please email your booking reference to hello@fastcourier.com.au so we can escalate this for you.

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