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See what reviewers are saying

Rated 5 out of 5 stars

Fast Doll was an awesome experience beginning to end. She listened and ran with my asking cross-stitch and it was everything I wanted in a personalized and special gift for my aunties 80th bday! She... See more

Rated 5 out of 5 stars

Growing up with my mother doing cross stitching, I knew how time consuming ordering a custom project would be. Specially with the detail I wanted. I asked Caroline if this would be possible to have do... See more

Rated 5 out of 5 stars

Excellent customer service! I had an issue with a pre-order and the owner was patient and kind resolving the issue and answering my million questions. She offered me a full refund but I opted for a cr... See more

Rated 1 out of 5 stars

Update: Refund was issued. Ordered early December. No mention of longer lead times on their site. Communication has been spotty since late December when I first requested update. It’s now end of F... See more

Company replied

Company details

  1. Embroidery Service
  2. Embroidery Shop

Written by the company

• Eco-friendly hand-embroidered patches, clothing, accessories & other custom goods inspired by the golden age of American traditional tattooing & other iconic vintage imagery •


Contact info

4.0

Great

TrustScore 4 out of 5

86 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I had an issue with a pre-order and the owner was patient and kind resolving the issue and answering my million questions. She offered me a full refund but I opted for a credit as I know that refunds can really kill small businesses. Finally ordered some beautiful product and received a thoughtful note about my patience. Would highly recommend

September 6, 2022
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Rated 5 out of 5 stars

Caroline always delivers a top quality…

Caroline always delivers a top quality product. You can see all the hard work and love for what she does put into her products. The print I ordered was absolutely stunning. As a returning costumer I love to see what new designs and products she comes up with. I recommend her to everyone I meet.

August 1, 2022
Rated 5 out of 5 stars

Most impressive wares on the internet

Most impressive wares on the internet. I love fast doll. Great products and great service. Also had a non-problematic custom order filled.
Great people. I will be ordering more from them

July 27, 2022
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Rated 5 out of 5 stars

Great little shop!!

My experience has been absolutely wonderful. I have yet to receive any orders, but have no doubt that they will be exceptional as my interactions with the owner have been nothing short of exceptional!

July 16, 2022
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Rated 5 out of 5 stars

I recently took up embroidery as a…

I recently took up embroidery as a hobby because of Fast Doll. I was nervous to do my first patch kit because I just started and was still getting the hang of everything.
The kit was great and the note card was very helpful. I also received an email from Caroline thanking me for supporting her small business. That was very nice to hear And very thoughtful.

June 15, 2022
Rated 5 out of 5 stars

Patches!

Bought a patch for a gift and needed it asap, she sent it to me the next day! A unique twist on embroidery and extremely high quality.

June 7, 2022
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Rated 2 out of 5 stars

I may not have had the best experience

I may not have had the best experience, however, I was finally reimbursed! She also said she’s sending me some complimentary products, which I think is nice and can appreciate!

June 1, 2022
Unprompted review
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Reply from Fast Doll

Hi again Lisa!
Glad to hear that you received your re-issued refund. Thank you again for being patient during this process. Please enjoy your freebies as well! :) Let me know if there’s anything else I can do for you!

Rated 5 out of 5 stars

…with love…

Caroline met with me, over a nice Irish ale, to discuss my custom piece. She’s observant, every detail, from her work to her genuine desire to hand craft a piece for you that is you. Everything is made with love and intention. This is big energy for you rock stars out there.

May 28, 2022
Rated 5 out of 5 stars

Great customer service

Great customer service, fast and friendly! Cool products all around, but I ordered a resale item. It was packed so carefully to preserve the appearance and to make sure it didn't break in transit. So grateful for the care and personal touch!

May 10, 2022

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