TERRIBLE PRODUCT, EVEN WORSE CUSTOMER SERVICE
I honestly wish I had never ordered from UK Fastest Cakes.
The cake I received was unbaked and completely flavourless. A cake that is not properly baked and has no flavour is simply unacceptable. You pay for a product expecting a certain level of quality, after seeing many influencers post about their (clearly gifted) cakes- what I received fell spectacularly short of even the most basic expectations!
But the real disappointment came afterwards. Having received a cake that was clearly not up to an acceptable standard, I contacted the company expecting them to take responsibility and put things right. Instead, they have refused to refund me or replace the cake for my ACTUAL birthday.
So, to be clear, I paid for a birthday cake that was unfit for purpose, was left thoroughly disappointed with the product, and have then had to waste my time trying to resolve an issue that should never have happened in the first place.
Mistakes happen. What matters is how a business deals with them. Refusing to refund a customer who has received such a disappointing product speaks volumes about my experience with their customer service.
I am disgusted with the way this complaint has been handled. I would not order from this company again, and based on my experience, I certainly would not recommend them to anyone looking for a cake for a special occasion. The speed of the delivery was impressive, and the cake LOOKED good- but I realise it was all smoke and mirrors. I ordered a Bento cake, with 5 cupcakes (also dry and inedible) I cut the bento cake (notoriously small) in half with a mind to cut it into quarters to serve my guests, but upon seeing the cake was uncooked in the middle. Decided it was not safe to serve. I tried a small piece in the corner- just to confirm that it was just as it looked (flavourless, dense and raw!) As a keen baker myself- I am confident enough in my baking to know it would never happen- but IF it did my FIRST instinct would be to apologise profusely! Did they apologise? Nope! No apology- just a lack of intelligence around how customer services work. ‘We only take back in tact cakes'. Who in their right mind is going to ask for a refund when the cake is intact- unless it was down to late delivery? I am complaining about the ACTUAL cake-which was RAW- how on earth would I know this IF I didn’t cut into it??????? Make it make sense! We left half of the cake at the restaurant- which was binned.I kept the other half for pictures and proof that it was raw!! I made a complaint within the expected 24 hours- and was fobbed off. I had to chase, and now because it is over 24 hours- they have only offered me a discount on my next cake order. A complete insult. There is more than enough of the cake in my possession to show it was uncooked, but apparently - it was consumed! We could not eat it and have proof from many witnesses and the restaurant themselves! Not a penny of my money will be wasted on this company again.
Save yourself the disappointment and make sure you think twice before ordering.