Fastfoam Reviews 42

Impossible to get hold of . Supposed to have a 25 year guarantee so! Haha ha , no way you can get in touch with them. No score is too good for them .

Complete con. Told me I had white mold in loft which is untrue. Quoted a price , he then halved it then halved it again then reduced it by another few hundred. Shocking.

Shocking, avoid this company at all costs.
Surveyor, Alan, came out to us on Monday 9th December, we signed the contract and paid the deposit of over £400.00. After investigating the next day we decided against it and called Fastfoam several times, they kept saying someone would call us back. It was Friday 13th December before Alan called back and when we said we had changed our minds about it he told us there would be no problem getting our deposit returned. When we tried calling the following week looking for our deposit they were conveniently closed for Christmas. I have contacted Trading Standards, sent 2 signed for letters, which I know they received, contacted a reporter from BBC who will follow it up and I fully intend contacting further media outlets and taking them to the small claims court if need be. I have left a one star review because I couldn't leave a minus. What a shower of scammers taking our money before Christmas and not returning it when asked and well within the 14 day cooling off period. Their director in their offices in Glasgow City centre is director of about 5 similar companies. I noted that the company only replied to the reviews on Trustpilot to those who had the work done, no replies to those of us who haven't received our deposits or gave poor reviews.

AVOID, we had a surveyor from fastfoam out on the 9/12/24 out he talked a good game, but on further enquiries we found our it would be extremely difficult to sell our house as mortgage companies were declining buyers, after changing our minds within the 14 days we are still trying to get our refund of £500.

Me and my husband recently had a young surveyor in to do a check on the loft to our surprise a lot of black/white mould and damage to the roof was found the young man then showed us the issues and ways we could fix them with loads of information to help us better understand. We decided to go ahead with the job and to our surprise it’s was done and complete 2 days after we had the initial check. We are very happy with the work that has been done and the peace of mind we now have. Highly recommend!

I received a cold call from Fastfoam in relation to my elderly mum's house, which was built in 1900 and had a thin layer of fibreglass insulation. The caller said that they were calling as part of a government sponsored programme to improve house insulation.
I agreed to an assessor visit a couple of days later and Paul arrived. He explained the problem with cold air meeting warm air in the loft space with poor insulation and tested the roof timbers for dampness. The reading was 37% and he showed me pictures of mould on the damp timbers. I had an idea this would be the case from an earlier visit by me into the loft space.
Paul explained the difference between the earlier closed cell foam and its problems and the current open cell foam, used by Fastfoam.
I agreed a price, and the following day the team arrived to place two dehumidifiers which dried out the timbers. The following day, they returned to place the card substrate between the rafters and sprayed the foam on top.
Two days later, I went up inthe loft to inspect the work. I can say that the work was done to a high standard. Both Paul and Eddie (manager) put my mind at rest regarding a concern if I had to breach the foam to access the next roof space for rewiring or if a Velux window was being installed. They assured me that, provided I informed the company of the work, the guarantee would still be valid.
All in all, a good experience.

Paul was very friendly and cared about making the process work for me.

Avoid avoid avoid!

No legitimate or ethical company would conduct business this way.

We had Neal Ballingham visit us for a 'free' inspection of our loft.

We were informed that the moisture levels in the beams were above the recommended threshhold (we since learned the numbers we were shown were actually within the normal range).

We were told about the benefits of installing spray foam; it all seemed very convincing and sounded like we were getting a good deal.

Once we had agreed to go ahead and paid our deposit, it quickly became very urgent. We were offered installation the very next morning, which set alarm bells ringing as that was a Sunday, and this would also render the 14-day cooling off period void! We asked for a later date, and the following day was also available.

As soon as Neal left we started searching information about foam installation, to find that some lenders will not morgage a home with spray foam installed and that some of the information we were given was both inacurate and misleading.

We found that sealing the roof with foam can mask problems that will not be visible because of the foam layer. We also read accounts of people having to remove foam insulation in order to sell their property; this is significantly more costly than the original installation. There are also potential health risks that were not mentioned to us.

We soon realised there were no contact details on the contract or information left other than a support email address on a pamphlet. We found a mobile number on their Facebook page and tried phoning this to cancel. We got no answer. We left voicemails and wrote an email as per the cancellation rules, again with no response. More alarm bells, given that their installation crew were working on the Sunday. The more we searched, the more we realised this company was seeming less and less trustworthy.

A person arrived to do the installation on the Monday, who said no-one had told him we had cancelled.

We promptly were called by Neal. I explained we had cancelled by emailing and messaging using their support contact details.

We have since sent numerous emails asking for our deposit to be returned with no response. The agreement states a full refund of any deposit will be issued if cancellation is made within the 14 day cooling off period.

Everything about this company seems very questionable. They have a set up that makes it very difficult to contact anyone, they have also made it very easy for the people behind this company to operate with anonimity.

They have taken money from us for nothing and have been ignoring our emails for almost 4 months!

Loft survey carried out end of June. Advised of damp/moisture and roof would eventually bow if nothing done. Recommended installation of membrane sheet and open cell foam. Contract signed and deposit paid. Changed mind after sleeping on it and seeking second opinion. Deposit still not returned despite incessant chasing. Contacting Trading Standards.

We changed our mind about getting foam installation. We were informed we had 14 days to cancel with full refund of deposit. We cancelled 2-3 hours after our initial discussion; that was on 6 July and I am still chasing our refund. I've had one reply from Fastfoam on 16 July confirming refunds take up to 7 days. We are now on 26 August and I'm still waiting!!

There are quite a few positive reviews here but please do your homework before agreeing to anything/ sending deposits. They visited us late Saturday afternoon and tried to install at 9am the following morning (a Sunday morning). Once the work is done, you're unable to change your mind so just be sure it's what you want. There is advice out there from Surveyors etc. Just seek out more opinions than the Sales persons before signing anything.

Paul surveyed our loft, taking video the whole time which he then showed us immediately. He was very informative and gladly broke things down for us into layman’s terms when required. He was friendly and very helpful in keeping the cost within our budget. Overall a genuine, professional guy who took the time to make sure we were happy. Thank you!

Matt was a nice guy however a conman. Feared us into getting fastfoam as our roof was going to collapse if there was no intervention. All lies and further more his forceful approach has left me scared and had my mental health has suffered. Promises, promises and no return of my deposit. I am having to take Fastfoam to a means court to get my money back and I will perusing compensation. AVOID AT ALL COST AND YOU A HEADS UP LENDER DONT LOAN IF YOU HAVE FOAM….. SO THE 20 THOUDAND PLUS, APPLYING AND REMOVAL BEFORE YOU CAN SELL OR SELL CHEAPLY TO A CASH BUYER. SCUM OF A COMPANY. LOOK OUT FOR PICS FROM RING BELL OF MATT AND FURTHER DETAILS

Great experience had my roof surveyed and moisture readings taken show high moisture we went ahead and super happy with results can feel the difference in heat already. Highly recommend this company very professional from survey to finish.

Scam, Scam Scam do not get anything from this company. They have taken money from me and do not return any of my phone calls. Also, free phone number does 1 ring, then cuts off.

Firstly they cold called my relative, before I knew it there "surveyor" Jack had been out and done the deal with my elderly relative, taking nearly £2000 of them for foam loft insulation. Leaving no paperwork whatsoever on what was actually going to be done. Upon hearing this I wanted to talk to him he came back only after a full team arrive in 2 unmarked vans nobody wearing any ID or no fastfoam signage on any vans. He showed me the paperwork and that they had signed a waiver to waive there 14 days cooling off period and was very adamant that we could not say no to the work and that it would commence tomorrow whether we wanted it to or no. He got very pushy and somewhat aggressive when I told him reading the fine print I could still stop the work but would pay a fee for any work that had already started. All the sales tactics he tried, long established company ( checked this out, false, they were established June 2023, established Glasgow base ( Fastfoam licensed to a farm out the back of East Kilbride) we have lots of business ( to which he couldn't answer why he cold called my relative) He was rude and abrupt and this company prays on elderly. He was there for over 4 hours till 11pm to get my elderly relative to sign on the line. Disgusting morals and company. I did get the work cancelled and received a refund eventually after taking advice from my lawyer. Also was wanting over £9000 ( which was his discounted price after a grant and a one time deal, more sales tactics) for a job that I've been quoted from another company whom are certified for less than half that. Do your research and always get 3 quotes for any work.

Hi all, I had a young “surveyor” to whom I shan’t be naming in my humble abode last Thursday. Now where do I start…. He was supposed to be here for a loft quick loft inspection which lead me to confusion as within 2 minutes he was asking me questions such as “where do you work” and “can I borrow a shot of your toilet”. I was mislead on the phone to believe this would be a quick check but the young lad then started drawing a house at this point I asked him to sod off as I had elsewhere to be, the young man became very offended and put up a struggle when asked to leave. This experience left me shook and feeling uncomfortable in my own house. Good riddance

Great experience.. it all happened soo quick.

Great product and amazing service. Extremely helpful.

This company have gone above and beyond to help us to get this done and the guys have been really great from start to finish I can’t recommend them enough. Thanks guys

Highly recommend fast foam service excellent very fast and efficient tidied up after work was completed all nice and friendly