Ordered some pens noting the milestone event to hand out during my friends’ luncheon celebrating my 65th birthday (they will be used to take a quiz to see how well my friends know me). Arrived quickly... See more
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I was supposed to receive my order on friday.September, the twenty sixth and the last time I actually were able to track it, it said I would not be receiving it until tuesday, september thirtieth, whi... See more
Company replied
The only reason I didn't give a five-star rating is because of the problems I had with placing my order on the website. However, I gave four stars because of the thoughtful customer service provided b... See more
Company replied
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step... See more
Company replied
Company details
Written by the company
At Custom Genie, we understand the power of well-executed merchandising campaigns. That's why we're thrilled to offer you our range of promotional pens designed to elevate your brand to new heights.
Contact info
United States
- fastpens.com
4.0
Great
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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fast and easy to use
April 16, 2025
Reply from Fastpens
Thanks for the great feedback! We’re glad you found the process fast and easy!
Great attention to details
Great attention to details. They brought to my attention that my logo my not turn out very visible on the pen, and recommended not using it. Good call on their part.
April 17, 2025
Reply from Fastpens
Thank you for the thoughtful review! We're glad our team could help and make a positive impact!
Reply from Fastpens
We're glad to hear it arrived on time and that you're happy with how it looks. We appreciate your feedback!
First time ordering from Fastpens so…
First time ordering from Fastpens so was not quite sure what to expect. The pens look great, arrived quickly, work as they should, and priced very competively.
April 11, 2025
Reply from Fastpens
Thank you for the wonderful feedback! We're glad the pens exceeded your expectations!
Best Customer Service. Fast Delivery
This was my first time ordering from this company, and I’m beyond impressed! Alberto Romo was absolutely the best he communicated with me throughout the entire process, keeping me updated every step of the way. The delivery was super fast, and I received my order much quicker than expected.
Thank you so much, Alberto Romo! You are truly the best. I’ll definitely be ordering again!
April 7, 2025
Reply from Fastpens
Thank you for your amazing feedback! We’re thrilled your first experience was such a success. Alberto Romo’s excellent communication and the quick delivery are things we’re very proud of.
Easy to design, quick delivery
It was easy to design my pens and delivery was quick. Price was reasonable.
March 27, 2025
Reply from Fastpens
Thank you for the wonderful feedback! We're glad you found designing your pens easy!
Reply from Fastpens
Thank you for the great feedback and for sharing your experience with us!
Reply from Fastpens
Thank you for sharing your experience with us! We're glad you enjoyed our quality and quick turntimes!
Spent $177 on Electra Classic Ballpens…
Spent $177 on Electra Classic Ballpens and they literally don't work. You can't write with them. It's like there's no ink in them. The service department keeps adding hoop after hoop to jump through including asking for a video of myself trying to write with one. Lesson learned.
March 27, 2025
Unprompted review
Reply from Fastpens
Thank you for bringing this to our attention. We deeply apologize for the difficulties you’ve experienced and understand your frustration.
Your concerns are extremely important to us, and we are committed to resolving this for you quickly and fairly.
We sent you a request for your contact information so we can reach out to you directly. Thank you for your feedback, and we appreciate your patience as we work to improve our products and services.
The design process was easy
The design process was easy, intuitive and accurate to the final product. The pens are great quality and look amazing! I wouldn't choose any other pen outlet from now on!
March 10, 2025
Reply from Fastpens
Thank you for the wonderful feedback! We’re so glad you found the design process easy and the pens to be of great quality. It’s an honor to be your chosen pen provider, and we look forward to serving you again!
Great Results
The pen came in high quality. I'm very happy with the results and plan to buy them in bulk soon.
February 27, 2025
Reply from Fastpens
We appreciate you sharing your experience with us! Looking forward to your next order!
Reply from Fastpens
Thank you for the wonderful feedback! We're delighted to know you loved the pen quality and quick delivery!
absolutely horrible quality of writing…
absolutely horrible quality of writing on pens. Can not read the logo as the black writing has a white shadow
February 21, 2025
Reply from Fastpens
We’re very sorry to hear about this and understand your frustration. Our team will be reaching out to you shortly to address the problem and make it right. We appreciate you sharing your experience.
Reply from Fastpens
Thank you for your wonderful feedback! We’re thrilled to hear that you found the design process easy!
Reply from Fastpens
We’re delighted to hear that you enjoyed our easy ordering process, fast shipping, and that you received exactly what you needed. Thank you for sharing your experience with us!
Very satisfied customer
The price was very reasonable, the pens look classy, and the printing on the pens came out great! I would definitely recommend this company to others.
February 16, 2025
Reply from Fastpens
Thank you so much for your kind words and recommendation! We’re delighted to hear that you’re pleased with the pens and quality. We look forward to working with you again in the future!
We haven't received the pens we ordered.
February 14, 2025
Reply from Fastpens
We’re sorry to hear that you haven’t received your pens yet. We understand how frustrating this must be, and we want to make it right as quickly as possible. Our team will reach out to you shortly so we can assist you in resolving this issue promptly.
Five stars for the most part
The ease of the website is 5 stars. The quick turn around time and on time delivery is 5 stars.
My only complaint is the size of the logo on the pen is really small and hard to read.
February 12, 2025
Reply from Fastpens
Thank you so much for your feedback! We’re thrilled to hear you found our website easy to use and that you appreciated the quick turnarounds.
We’re sorry to hear about your concern regarding the logo size on the pen. Your input is invaluable, and we’ll be sure to review this to see how we can improve. Thank you for giving us the opportunity to serve you, and we hope to exceed your expectations in the future!
Very poor quality
Very disappointed in product results. I ordered 3 logo notebooks as gifts. I expected the supplied logo to be printed directly to the cover. This was nothing more than a cut out sticker (easily peelable) attached to the cover. I can't give them as the job is unprofessional.
January 7, 2025
Reply from Fastpens
We’re truly sorry to hear about your experience and understand your dissatisfaction. Our team will be reaching out to make this right for you. Please know we are actively looking into this internally to ensure it doesn’t happen again. Your satisfaction is important to us, and we’re committed to resolving this for you.
Reply from Fastpens
Thank you for the wonderful feedback! We're glad our pens hit the mark!
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