I am moving to a new address and Jacob helped arrange everything regarding my internet transfer in probably under 5'. He was super helpful and kind. I'm very satisfied that fast speed has such compete... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience with the customer support, especially with Aykut. He was very professional, patient, and responded quickly to all my questions. His fast and efficient assistance made the whol... See more
I have been a Customer for 5 years now and have been through two moves at that time and always took fastspeed and he router with me to the new apartment. Customer service has been stellar even when th... See more
Company replied
The delivery of the router was fast, the internet is great I have 1000/500Mb. Nikolaj is greatly, professional and helpful in answering questions and guidance.
Company details
About Fastspeed
Written by the company
Fastspeed
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Bedste kvalitet, pris og kundeservice!
Written by the company
- Fastspeed - Danmarks førende internetudbyder
- Siden etableringen og lanceringen af Fastspeed, har vi altid fokuseret på at gøre det RIGTIGE for kunderne og levere det, som kunderne vil have! Det betyder, at vi hver dag arbejder for, at du får Danmarks bedste internet til den billigste pris, med den suverænt bedste kundeoplevelse og service.
Contact info
Bygmestervej 10, 2. tv., 2400, København NV, Denmark
- 89873700
- kundeservice@fastspeed.dk
- fastspeed.dk
Fastspeed - DKs ultimative internet
4.8
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone number change
I needed to change my phone number linked to my account and called the tech support line, the employee was able to help me quickly and easily.
March 25, 2026
Unprompted review
Reply from Fastspeed
Hi Martin,
Thank you for your review!
We’re glad to hear that our team was able to help you quickly and easily with changing your phone number.
We really appreciate you taking the time to share your experience with us.
//Sascha
Carl-Emil was utterly fantastic
Carl-Emil was utterly fantastic: efficient, kind, charming. Couldn't have been better. I'm very grateful to him for making everything easy and smooth.
March 25, 2026
Unprompted review
Reply from Fastspeed
Hi,
Thank you so much for your review!
We’re thrilled to hear that Carl-Emil provided such a fantastic experience—efficient, kind, and charming—and that he made everything easy and smooth for you.
We really appreciate you taking the time to share your experience with us.
//Sascha
Reply from Fastspeed
Hej Susan,
Tusind tak for din anmeldelse og de 5 stjerner! ⭐
Det er dejligt at høre, at du fik god hjælp fra Sascha – vi giver selvfølgelig din ros videre, det vil hun sætte stor pris på!
//August
I called them to terminate our…
I called them to terminate our contract, Nikolaj was very helpful and informative with helping in that. Good customer service!
March 24, 2026
Unprompted review
Reply from Fastspeed
Hi Bence
Thank you for the 5 stars 😊
Great to hear that Nikolaj was helpful and informative while assisting you — glad you experienced good customer service 🙌
Thank you for taking the time to share your experience.
//Laura
Reply from Fastspeed
Hi there!
Thank you for the 5 stars 😊
Great to hear that you received quick help 🙌
Thank you for taking the time to share your experience.
//Laura
Super service
March 23, 2026
Unprompted review
Reply from Fastspeed
Hej Jens 😊
Tak for de 5 stjerner ⭐️
Det er dejligt at høre, at du oplevede super service 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
He dindt have any problem to talk with…
He dindt have any problem to talk with us in english and also to explain or repeat a lot of times when I didnt understand
March 23, 2026
Unprompted review
Reply from Fastspeed
Hi Sofia 😊
Thank you for the 5 stars ⭐️
We’re glad to hear that communication in English was smooth and that our team took the time to explain everything clearly 🙌
Thank you for taking the time to share your experience
//Laura
Nicklas yder en super god service og er…
Nicklas yder en super god service og er lyn hurtig til at løse problemstillinger⭐️
March 23, 2026
Unprompted review
Reply from Fastspeed
Hej Fatima 😊
Tak for de 5 stjerner ⭐️
Det er dejligt at høre – jeg sørger for at give din ros videre til Nicklas 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
Outstanding experience
I just wanted to take a moment to highlight how great the Customer Support for Internet Connection has been—especially Mohammed. My experience with him was truly outstanding—professional, responsive, and very thorough. Every question or issue I had was handled with care, and he stayed engaged until everything was fully resolved 👌
If anyone needs help or has something to sort out, I highly recommend reaching out to Mohammed—he really knows what he’s doing and makes the whole process smooth.
In my opinion, he absolutely deserves a 100/100 🌟
March 23, 2026
Unprompted review
Reply from Fastspeed
Hi Milad 😊
Thank you for the 5 stars ⭐️
We’re thrilled to hear about your outstanding experience with Muhammed 🙌 I’ll be sure to pass your amazing feedback on to him—it sounds like he really made a difference!
Thank you for taking the time to share your experience
//Laura
Reply from Fastspeed
Hi Max 😊
Thank you for the 5 stars ⭐️
We’re glad to hear you had a great experience 🙌
Thank you for taking the time to share your experience
//Laura
Reply from Fastspeed
Hej Helgi 😊
Tak for de 5 stjerner ⭐️
Hvor er det dejligt at høre – jeg sørger for at give din ros videre til Muhammed 🙌
Tak for at tage dig tid til at dele din oplevelse
//Laura
Reply from Fastspeed
Hi Tincho,
Thank you for the 5 stars ⭐ We’re very happy to hear that you had a great experience 😊
It’s great to hear that Jonas was very helpful 🙌 We’ll make sure to pass on your kind words!
Thank you for taking the time to share your experience 🙏
//Laura
Reply from Fastspeed
Hej Sravani Poojari,
Thank you for your review! We're glad to hear that you received good service and had a positive experience with us.
//August
Amazing and fast service
Amazing and fast service. Very polite lady and all my inquiries were solved promptly. The call was also answered super fast. Thank you.
March 19, 2026
Unprompted review
Reply from Fastspeed
Hello Philip,
Thank you so much for your fantastic review! We're thrilled to hear that our team could provide fast and polite service and resolve all your inquiries quickly. We really appreciate your feedback!
//August
Reply from Fastspeed
Hi Ida,
Thank you so much for your 5-star review!
We’re really happy to hear that Sascha gave you an amazing experience – we’ll be sure to pass on your kind words.
//Sofie
Great experience
March 18, 2026
Reply from Fastspeed
Hello Rubayet
Thank you for your great review and the 5 stars ⭐
We’re very happy to hear that you had a great experience with us.
We appreciate you taking the time to share your feedback!
//August
Kind and helpful Sofia
I have spoken with Sofia for change of address and offer, she was very helpful and answered all my questions
March 18, 2026
Unprompted review
Reply from Fastspeed
Hello Vale
Thank you for your great review and the 5 stars ⭐
We’re glad to hear that Sofia was able to assist you with your change of address and offer, and that all your questions were answered.
We really appreciate you sharing your positive experience!
//August
I had some issues activating the…
I had some issues activating the internet at my new place over the weekend and I called customer service monday morning as soon as they opened. I was assigned to Mohamadreza who provided one of the best customer service/support I have ever experienced in Denmark. 10/10 experience and I can highly recommend.
March 16, 2026
Unprompted review
Reply from Fastspeed
Hi Namin, thank you for the 5 stars! ⭐
We’re very happy to hear that you had such a great experience and that Mohamadreza was able to help you get everything up and running 🙌
Thank you for taking the time to share your experience 🙏
//Laura
Reply from Fastspeed
Hej Hari,
Thank you so much for your review. We’re thrilled to hear that you received excellent support and that our team was quick and helpful. I’ll make sure your kind words are passed on.
//August
Muhammed the man
March 14, 2026
Reply from Fastspeed
Hej Nicolas
Thank you very much for your 5-star review! We’re really happy to hear that you had a great experience, and especially that Muhammed made a good impression. I’ll make sure your kind words are passed on to him.
Thanks for taking the time to share your feedback. ⭐
//August
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.