Quick processing my order. I mistakenly ordered same items twice. Two parcels to Royal Mail Click & Collect went astray. Jordan at Banbury branch extremely helpful as was Customer Service and staf... See more
Company replied
Location
Switch locationUnit 19 Banbury Gateway Shopping Park, OX16 3AB Banbury, Oxfordshire, GB
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See what reviewers are saying
Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and plea... See more
Company replied
I visited the shop and found staff to be friendly and polite. I tried on a dress and found that a couple of buttons were missing from it. Although I was offered a discount in lieu of the missing butto... See more
Company replied
I absolutely love sale time at Fatface in Banbury. The entire shop is full of lovely Fatface sale items to entice and encourage investment in statement pieces and every day wear at 50% of their... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 19 Banbury Gateway Shopping Park, OX16 3AB, Banbury, Oxfordshire, United Kingdom
- 01295 276241
4.7
Excellent
154 reviews
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Reply from FatFace - BANBURY
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - BANBURY
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Love that Fatface is a B corp…
Love that Fatface is a B corp on the high street shop. Great quality and good sales! Click and collect is easy. Staff always friendly and helpful.
September 4, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery and Returns process…
Delivery was quick and Returns process was hassle free.
January 21, 2026
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My dungarees l ordered online are great.
I ordered my dungarees online, as it’s easier than getting to the store. Easy to order and delivered quickly.
January 12, 2026
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love this brand
Love this brand, fantastic quality and last years. Staff are approachable and helpful
January 14, 2026
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service and help in…
Excellent customer service and help in the store.
January 10, 2026
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic local store
Practical choices, easy online or ordering in local shop , locally the team are amazing, if its not on the shop floor they look in stock room, otherwise see if its available online. I went in wanted a practical top and t shirt, I just could not get together what I wanted, the team came up with so many options, absolutely amazing service, with amazing senses of humour too, they will not sell you an item that is too small, if you ask their opinion its honest and you are offered many options, well done team Banbury
January 2, 2026
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient Service
Collected my order instore. Very efficient service (Banbury store)
December 15, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly and helpful staff!
November 1, 2025
Unprompted review
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Great customer service. Very easy to order. Good quality product and nice fit, as described. Order arrived on time and the staff at the local store were delightful to deal with - very helpful and pleasant.
September 18, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality and colour true to…
Excellent quality and colour true to the picture.Fast delivery to store
September 6, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery
Fast delivery, easy to return goods that aren’t suitable. Friendly helpful staff.
September 6, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Problems solved!
There were some problems with my order — I was delivered the wrong size. But the staff, both in-store and online, were very helpful, and I received my outfit on time. And the clothes are great!
May 27, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my shopping experience…
Very happy with my shopping experience at FatFace Banbury. I found exactly what I was looking for, and the team in store were really helpful and friendly.
May 10, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had to return my jeans as ordered…
I had to return my jeans as ordered wrong length...received replacement and refund very quickly ..Great jeans and perfect fit
April 19, 2025
Reply from FatFace - BANBURY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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