I was looking for some new clothes after putting on weight and changing size and obviously feeling insecure. I was helped by the loveliest person, Amy. She was kind an helpful, found me two amazing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not recommend to work here (unless you are normal) Not a good place to work if you are autistic or have any hidden disabilities, she will treat you unfairly and is mean (in private, never shows it... See more
Company replied
I visited Fat Face Bath today and both Finn and Kelly were so very helpful. Finn who helped me with looking for another dress size and Kelly who was at the till when there was no internet and the till... See more
Company replied
Excellent website with good information re sizing . Style of clothing v suitable for all members of family and my 8 year old grandson loves the Land Rover theme! Returns easy with online home printi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 St Lawrence Street, SouthGate, BA1 1AN, Bath, Somerset, United Kingdom
- 01225 465752
4.8
Excellent
203 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tash was more than helpful today
Tash was more than helpful today. Helped me with sizes and went to stock room several times. Lovely experience.
May 2, 2022
Unprompted review
Reply from FatFace - BATH
Hi there, thank you for your review on the Bath store - this is so wonderful to hear! Thank you, LE
I was served by Max in Bath store and…
I was served by Max in Bath store and he was a very happy and polite young individual. Thank you Max.
April 24, 2022
Unprompted review
Reply from FatFace - BATH
Good afternoon, Simon
Thank you for leaving us this review about your shopping experience instore, it's great reading such positive comments about the quality and service you received.
Take care, JB
Excellent service at the Bath Store
Excellent service from both Caryl and Carys today at the Bath store, helping to find stock and placing an order online for me. Thank you!
April 20, 2022
Unprompted review
Reply from FatFace - BATH
Good Afternoon Sue
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Bath store.
Please be assured that I will pass this onto the crew members involved for you.
I hope you have a great weekend!
- EP
FatFace Bath Southgate
I visited FatFace at Bath Southgate and had a lovely experience with the Assistant Store Manager Caryl. She was so polite and friendly and offered her assistance straight away. She helped in the changing rooms with different sizes and I came away with a lovely dress and skirt for the upcoming summer months. She showed a genuine interest and obviously enjoys her role very much. She was a ray of sunshine in the store.
April 5, 2022
Unprompted review
Reply from FatFace - BATH
Good afternoon Jade!
I am so happy to read what a positive experience you had in the Bath Southgate store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
We visited the store in Bath with our…
We visited the store in Bath with our two dogs. The staff, especially Natasha we’re really friendly and helpful and said that my husband and I could both shop with the dogs in tow. They even offered dog treats that they kept behind the tills! Store looked fab and we bought some lovely clothes.
March 16, 2022
Unprompted review
Reply from FatFace - BATH
Hi Deborah
Great to hear about your visit to our Bath store and that you and your four legged friends received a warm welcome! I will pass your positive feedback on to the team there. I'm sure they are looking forward to seeing you again. Have a lovely day. MJ
Love FatFace clothes
Love FatFace clothes, my latest purchase is a cardigan with a hood, soft, perfect fit, looks great!
March 14, 2022
Reply from FatFace - BATH
Hi there
Yes, that Debbie Hoodie looks great. Thank you for your positive comments, we really appreciate it. So good of you to rate us as 5 stars. I hope you've had a good day. MJ
a very patient and kind Tash helped me…
a very patient and kind Tash helped me today
brilliant service
March 12, 2022
Unprompted review
Reply from FatFace - BATH
Hi there
Good to hear Tash was able to help you out and thank you for your positive comments. I will pass these onto our Bath team. Enjoy your day. MJ
Shopping at Fatface Bath.
Today my wife and I attended Fatface in Bath. We were looking for a new jumper for my wife.
We were lucky enough to be approached by Caryl one of the shop floor staf who could not have been more helpful.
We honestly thought we had our own “personal shopper”.
Without being pushy she was helpful, showed a great knowledge of the products and gave sound advice.
We left having made a purchase and feeling good about the whole experience.
Thank you Caryl and thank you Fatface.
March 8, 2022
Unprompted review
Reply from FatFace - BATH
Hi Chris,
Thank you for your 5* review. I am happy to hear that you had such a fantastic shopping experience in our Bath Southgate store. We really appreciate you taking the time to leave your review. I will pass your lovely comments onto the store and their area manager directly. Have a great day! All the best-AB.
Great service from the amazing Noia at…
Great service from the amazing Noia at Bath shop. Ordered me a shirt on-line as didn't have my FatBody size in stock! She was very helpful and very friendly. Felt like I was chatting to a friend.
March 7, 2022
Unprompted review
Reply from FatFace - BATH
Hi Mike,
Thank you for leaving us this 5* review about your instore shopping experience. It's great reading such positive comments about the service you receive from our staff Noia in the Bath Southgate store. I shall pass this on to the store and have a great day! Take care, LM
I was served by Kelly in the bath…
I was served by Kelly in the bath fatface store today, and wanted to say a massive thank you as Kelly went above and beyond to help me get the item I wanted. Very happy customer.
February 25, 2022
Unprompted review
Reply from FatFace - BATH
Hi Sophie,
Thank you for your review.
It's amazing to hear that you had such a great experience in store. I will ensure that this feedback is passed on and I hope you enjoy your items.
Have a great day!
JH
Reply from FatFace - BATH
Hiya, Thank you for the 5 star review and great to hear you received such goods service from our staff instore. Have a lovely day, LM
Reply from FatFace - BATH
Thank you so lovely to hear about great customer service CP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.