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FatFace - BECCLES Reviews 

134
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TrustScore 4.5 out of 5

4.4

Unit 1 Taylors Square, Newgate, NR34 9QA Beccles, Suffolk, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Always lovely staff, materials, styles, colours, fit / size. Loving the sale prices, love a bargain.

Company replied

Rated 4 out of 5 stars

Friendly helpful staff, competitive pricing, good range of clothing and accessories. Would’ve given 5 stars but didn’t really like having to pay for a paper bag! Having received a reply from fat... See more

Company replied

Rated 5 out of 5 stars

FatFace clothes and accessories are always good quality and great designs from dresses to coats to hair accessories. The staff at FatFace in Beccles, Suffolk are so very friendly and lovely, making sh... See more

Company replied

Rated 5 out of 5 stars

So lucky to have a lovely Fatface shop in my local town. I was looking for a Sussex Jacket in the Sale buy they didn’t have my size. The assistant was very kind and she spent several minutes searching... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 Taylors Square, Newgate, NR34 9QA, Beccles, Suffolk, United Kingdom

  • 01502 471831

4.4

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.4

All reviews

(134)

14,949 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always lovely staff

Always lovely staff, materials, styles, colours, fit / size. Loving the sale prices, love a bargain.

September 13, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely Beccles store great staff

All at the Beccles store very helpful.Friendly and knowledgeable on the products they offer. Always a pleasure to shop in the store.

August 12, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

I returned two broken necklaces with…

I returned two broken necklaces with the receipts, I was told that I needed the bar code which I did not have. I was “educated” that jewellery returns were dealt with through customer service, even though the goods were faulty. I ended up apologising if she felt that i had been rude but the assistant would not even look at me. The items were begrudgingly exchanged but I left feeling that I would not return to this branch,

August 31, 2026
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Reply from FatFace - BECCLES

We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide, and we understand how disappointing and frustrating this situation must have been, particularly when returning faulty items.
Your comments regarding the handling of your return, the communication you received, and how the interaction made you feel will be shared with the relevant team for review.

Rated 4 out of 5 stars

Good experience

Friendly helpful staff, competitive pricing, good range of clothing and accessories.
Would’ve given 5 stars but didn’t really like having to pay for a paper bag!

Having received a reply from fat face regarding my paper bag charge, I apologise for the misunderstanding. I didn’t realise it was a legal requirement. I therefore think I should’ve given a 5 star review!

August 29, 2026
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Reply from FatFace - BECCLES

We understand your disappointment regarding the paper bag charge. However, retailers are legally required to charge for carrier bags, and we're unable to waive this fee. The good news is that the money raised from carrier bag sales is donated to charity, helping to support worthwhile causes.

Thank you for your understanding, and we hope to see you again soon!

Rated 5 out of 5 stars

Love fat face

Love fat face really good quality stuff

August 12, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

A great shop

FatFace clothes and accessories are always good quality and great designs from dresses to coats to hair accessories. The staff at FatFace in Beccles, Suffolk are so very friendly and lovely, making shopping a pleasant experience. The doors are always wide open, inviting you in and the staff always greet you with a smile and comment and are very helpful.

August 2, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and cheerful.

May 27, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Beccles branch

Went into Beccles branch to find a top to go with a skirt I’d already purchased, the staff were brilliant, didn’t have anything in store but took time to go through online and find me something, order it, and arranged for home delivery!
Perfect 🤩

May 16, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 2 out of 5 stars

A week after returning an item the…

A week after returning an item the money has still not gone into my bank account. I have had confirmation that the refund has been put through and tomorrow is the last day allowing for a five working day clearance time so hopefully it will go back ok. Love Fatface products but you need to work on the after care of customers

April 24, 2026
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Reply from FatFace - BECCLES

Hello Sarah,
Thank you for taking the time to leave your review.

Please note that it is your bank that sets the timeline of a 3-5 working day refund period. If your funds have not cleared with yourself within this time, please do reach out to your bank.

Thank you, LE

Rated 5 out of 5 stars

Shirt for husband

I ordered from in store, absolutely fantastic service, very helpful as well.
The Beccles store I think it’s amazing

April 24, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff at the shop are lovely- Beccles…

Staff at the shop are lovely- Beccles Suffolk. Really good service and friendly- they make you want to go in

April 24, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Alkmaar 15

Allways convenient to collect and delivered on time.

April 9, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

easy ordering

easy ordering, fast delivery to local store, excellent quality and description of clothing with good fit

February 23, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Lovely cardigan

Lovely cardigan, will be great for a night out.

February 7, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very happy with my service online …

Very happy with my service online quick and easy also returns to the shop Very efficient

February 6, 2026
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Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I had to order online as the dungarees…

I had to order online as the dungarees I wanted were not in store but they arrived promptly considering it was Christmas time but unfortunately they were to large and you don’t stock petite which is a shame as I’m 5ft so I had to return them

January 6, 2026
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Reply from FatFace - BECCLES

Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM

Rated 3 out of 5 stars

The shop staff were lovely but I was…

The shop staff were lovely but I was sent no bar code which they said I should have had. So had to go off and check emails as no signal in the shop, it was snowing and cold so not the best experience, then when I checked I only had the emails with my order number

January 5, 2026
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Reply from FatFace - BECCLES

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 5 out of 5 stars

Very helpful staff at the local shop…

Very helpful staff at the local shop leading to my order.

December 15, 2025
FatFace - BECCLES logo

Reply from FatFace - BECCLES

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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