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FatFace - CAMBRIDGE 2 Reviews 

143
TrustScore 4.5 out of 5

4.7

7/8 Market Street, CB2 3PA Cambridge, Cambridgeshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I recently bought three dresses and two pairs of wide-legged cropped trousers from FatFace, and I’m really pleased with my purchase. Everything fits perfectly, and the quality is excellent. The orderi... See more

Company replied

Rated 5 out of 5 stars

Items arrived at the shop very quickly. Very nice staff at the shop, incredibly helpful and respectful. Items of good quality and true to size. It's not the first time I order online from them (I also... See more

Company replied

Rated 4 out of 5 stars

Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... See more

Company replied

Rated 3 out of 5 stars

Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, United Kingdom

  • 01223 354794

4.7

Excellent

TrustScore 4.5 out of 5

143 reviews

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4.7

All reviews

(143)

14,396 reviews in the last 12 months

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Rated 5 out of 5 stars

Order arrived quickly

Order arrived quickly. Dress fitted perfectly.

August 15, 2022
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Reply from FatFace - CAMBRIDGE 2

Good Afternoon Caroline
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP

Rated 5 out of 5 stars

Friendly faces at FatFace

I rarely visit the city centre any more, today is an exception. I went into FatFace in Cambridge as I was looking for a particular item. Very friendly banter was going on between a staff member as I entered. The man sounded very happy in in job. After a while browsing the mens clothes upstairs I asked the staff member if he could find me a hoodie in a size that I couldn’t find. He was efficient and professional. More importantly was our discussion about FatFace and how long he had worked for the company. We talked about one of my Favourite shops in Burnham Deepdale, North Norfolk. It is a delight to meet someone who displays obvious pride in both his work and his employer. FatFace clothes should be easy to sell. They are consistently well made, and stylish. Other customers joined in our conversation and we also shared comments with each other about our various choices of clothing. This is what shopping should be like! No pressure, friendly helpful sales people who have the time for some light discourse. I don’t enjoy shopping anymore But on Thursday I left your shop feeling uplifted and having bought far more than I intended. The item I asked about was not in stock at the shop. It was dispatched to me at home for no extra cost and I got it yesterday. I will return to Cambridge city centre one day. I will make a bee line for the friendly faces at FatFace. Thank you 😊

July 11, 2022
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Reply from FatFace - CAMBRIDGE 2

Good afternoon, Stuart

Thank you for leaving us this review about your instore shopping experience at Cambridge. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.

Take care, JB

Rated 5 out of 5 stars

Great As always

As always, great clothes from FatFace. One of my favourite shops. The staff in all the shops I’ve been in are so friendly and helpful and their clothes last for years.

June 27, 2022
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Reply from FatFace - CAMBRIDGE 2

Good Morning Darren
Thank you for your review.

I am so pleased to hear of your recent experience in our Cambridge store. Please be assured that I will pass this onto the crew members involved for you.

EP

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I contacted Fat Face regarding a parcel that was taking longer than I expected. They explained the reason for delay, They were ultra polite and helpful. The parcel arrived the next day. Lovely, Great quality, Perfect stuff.

June 9, 2022
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Reply from FatFace - CAMBRIDGE 2

Miss Simmons,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Cambridge store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.

Rated 5 out of 5 stars

Easy return in store

Didn't fit, I was pleased with how easy it was to return in store.

May 29, 2022
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Reply from FatFace - CAMBRIDGE 2

Good Afternoon James,

Thank you for your 5 star review. Great to hear you made use of our in store returns. Have a great day -KC

Rated 5 out of 5 stars

Love FatFace quality

Love FatFace clothing and it is such a good quality. It was my first time buying from them online and delivery was very efficient. Definitely 5 stars and would highly recommend this brand!

May 12, 2022
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Reply from FatFace - CAMBRIDGE 2

Hi there, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.

Have a great day!
Take care, LE

Rated 5 out of 5 stars

Very comfortable

May 3, 2022
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Reply from FatFace - CAMBRIDGE 2

Hi there, thank you for your 5* review. I am so pleased to hear that you are pleased with your recent order and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I usually shop in the StAndrews store

I usually shop in the StAndrews store , but while visiting family I went to the Cambridge store. I was so pleased to find that the staff in Cambridge are cut from the same cloth as my usual store (StAndrews). The staff were helpful and friendly and knew the stock. Fatface offers a good shopping experience with standards that filter throughout there stores. Well done St Andrews and Cambridge.

March 23, 2022
Unprompted review
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Reply from FatFace - CAMBRIDGE 2

Hi Joan, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! Take care, - ES

Rated 5 out of 5 stars

Cambridge 2

Always great service very friendly and helpful staff

February 20, 2022
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Reply from FatFace - CAMBRIDGE 2

Good Afternoon Mel,
Thank you for your 5 star review. Lovely to hear you found our service great and our staff helpful. Have an amazing week ahead! -KC

Rated 5 out of 5 stars

Very helpful staff, lovely clothes

The member of staff who helped me was great - I was looking for a specific cardigan, and he put a lot of effort into trying to locate the one that I wanted. It turned out to be out of stock, but he found one in another colour for me to try on before ordering the colour that I wanted. The cardigan has since arrived and is lovely.

December 2, 2021
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Reply from FatFace - CAMBRIDGE 2

Hi Laura,

Thank you for leaving us your 5 star review.

I am pleased to read that your shopping experience was a positive one and that you are enjoying your purchase. I will ensure that your feedback gets passed on!

Have a great day!

Thanks again, JH

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