Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
Company replied
Location
Switch locationUnit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
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See what reviewers are saying
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... See more
Company replied
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... See more
Company replied
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, United Kingdom
- 01242 262788
4.4
Excellent
115 reviews
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Thank you, Charlotte at Cheltenham
Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
September 22, 2026
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shopping at Fat face
Great shopping at Fat face, order arrived when expected.
Great service will shop again.
September 15, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy and efficient .
September 2, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and helpful assistants…
Easy to order and helpful assistants when trying on.
August 23, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite helpful staff
August 18, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Click & Collect order
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection.
Have only dropped a star as the clothing item was very creased when I took it out of the bag to try on & one of the item’s arms was still inside out, so was obvious that the item had been returned!
Totally understandable though as it was in the sale & had originally sold out in my size!
Super chuffed to now be the proud owner!
August 8, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in local store are very…
The staff in local store are very friendly and helpful (Cheltenham) and they recognise me as a regular local customer! Can't wait for the new autumn stock to be on sale. Jane
July 27, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Popped into fatface Cheltenham this…
Popped into fatface Cheltenham this afternoon to look for a couple of last minute holiday bits and the Manager Nathan and his colleague Jasmine were more than happy to help. The Manager was in the middle of moving stock around but was happy to chat and reach for some products that I wanted to look at within the Men's section and Jasmine was smiley and helpful at the till point
July 9, 2026
Unprompted review
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Poor attitude - Cheltenham
Staff in the Cheltenham store have always had a very poor attitude. Totally self-absorbed and oblivious to customers' needs. Today I was the only customer in the shop and the male staff member felt compelled to barge straight through between me and the merchandise I was looking at. So glad that M&S are now stocking Fatface and I can avoid the Cheltenham store
July 9, 2026
Unprompted review
Reply from FatFace - CHELTENHAM
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience in our Cheltenham store didn't reflect the friendly and welcoming service we aim to provide. We appreciate your comments and will ensure they are shared with the store management team.
LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely colour hoodie.
Bought a lovely colour hoodie from Fat Face and got a discount to boot!
Great colour and nice cut.
May 28, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Clearly the store in Cheltenham is on…
Clearly the store in Cheltenham is on it's way out. Very poor men's selection..already moved downstairs. Disappointing and depressing.
I should add this is no reflection on the staff who are professional and perfectly pleasant to deal with. This isca FatFace company issue.
May 24, 2026
Reply from FatFace - CHELTENHAM
Hi,
Thanks for your feedback. We’d like to clarify that our Cheltenham store is not closing. The menswear move is part of an in-store layout change, not a reduction of our presence.
We’re sorry to hear you were disappointed and will share your comments with the team.
Friendly staff and the perfect dress
May 20, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - CHELTENHAM
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good
All good. Very friendly and helpful staff and online experience has always been been good. Would give 5 stars but overpriced. Only buy when there's a sale.
May 7, 2026
Reply from FatFace - CHELTENHAM
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Bought a pair of jeans
Bought a pair of jeans, in fact, two pairs. Quality excellent as usual and a fair price to be honest.
Purchased from my local Cheltenham store as always. The staff are great and very helpful.
There is a but…. The men’s department has been relocated downstairs at the back and is tiny now. There were no jeans on display to look at as there was not enough room because of the sale. I ended up taking a punt on the colour/shade just by online photos which isn’t ideal. As it was I got lucky.
I don’t know if this will put people off visiting your store because if like me you want see the physical item. There again, I guess this is a sign of the times which is a shame.
I fairness to your staff, they did get jeans down from the stockroom to have a look at. As always, very helpful.
April 27, 2026
Reply from FatFace - CHELTENHAM
Hi Stephen,
Thank you for taking the time to leave your review.
Your feedback will be shared with the relevant teams, and we’ll be sure to pass on your kind words to our store Crew. Take care, LE
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