Staff always friendly and helpful. I ordered the wrong size so returned and re-ordered no problems refund was paid into my bank account in days, great communication. The clothes are stylish and g... See more
Company replied
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See what reviewers are saying
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
Company replied
Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... See more
Company replied
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
267 reviews
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Easy to navigate website
Easy to navigate website. Ordering system very easy to use and products delivered as promised. Returned one of the items ordered online to a store which was handled with great customer service (Chester City Centre store). Member of staff very pleasant and helpful.
November 3, 2023
Reply from FatFace - CHESTER 2
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy!
November 4, 2023
Reply from FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Had to return one of the products…
Had to return one of the products purchased. No problems with my online purchase at the shop. Staff were very helpful
November 4, 2023
Reply from FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Friendly and quick service.
Quick and reliable service and friendly staff when I collected my product
October 23, 2023
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Bought an unusual dress from them…
Bought an unusual dress from them recently . Beautiful. Also can’t get enough if the knitwear .
October 21, 2023
Reply from FatFace - CHESTER 2
Hi Lynn
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace
Can always rely on FatFace to deliver quality items on time. Easy to pick up from store and try on there. Pleasant staff
October 17, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good fast delivery
October 16, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
I have not yet received the item
I have not yet received the item.
I received an email to say this has been dispatched but i am still waiting for an email telling me I can collect the item.
October 2, 2023
Reply from FatFace - CHESTER 2
Hello Sam, thank you for taking the time to leave a review.
Your Click & Collect order arrived in your chosen store on 03/10 and you were emailed on this date, and sent a reminder on 08/10. Please check your junk folders in case our emails have arrived there.
In future, you can always phone your chosen store to check if your parcel has arrived and they will be happy to check for you.
I hope you love your new items!
All the best, LB
Good products however fatface are…
Good products however fatface are becoming more expensive and this has to be looked at or profitability will be affected by more products going into sale
October 1, 2023
Reply from FatFace - CHESTER 2
Good afternoon, William
Thank you for your feedback regarding your recent online order. We hope you continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - CHESTER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Reply from FatFace - CHESTER 2
Good afternoon, Nicola
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Just love FatFace clothes… great…
Just love FatFace clothes… great customer service!
September 8, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback!
Take care – SK
Reply from FatFace - CHESTER 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Always find something you like
Always find something you like, and the staff are special and helpful.
September 6, 2023
Reply from FatFace - CHESTER 2
Thank you for your 5* review regarding your recent visit to our Chester store. It is great to read such positive comments regarding our lovely store crew. Thank you for being a loyal FatFace customer. Have a lovely day! LB
Reply from FatFace - CHESTER 2
Hi Dave, thank you for leaving a review. It's great to hear that our Chester staff provided such friendly service, and we hope you love your new joggers! Take care, CD
I like fat face clothing but I don’t…
I like fat face clothing but I don’t like their customer service at all.
It happened to me twice that full order wasn’t delivered. First time they promptly Desptached it second time the customer services simply told me everything was delivered when I told them a dress and slippers were not delivered .
They initially told me that they investigate with the warehouse which can take 5 days or so but after the call they straight away emailed me saying all items were delivered , I asked for proof and never heard back.
I paid £69 for the dress and around £25 for slippers which I never received.
I am very annoyed but I like fat face clothing and in future I will only go to the store not online.
I am not saying there service is always bad but my experience was very poor
August 30, 2023
Reply from FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so sorry that you encountered some issues with your recent order.
I can see that my colleague has now popped you an email this morning regarding this matter so I trust that this has now been resolved for you.
Take care, MM
Good product at a good price
Good product at a good price. Ordering and picking up from local shop was quick and easy. Staff are always helpful and friendly.
August 23, 2023
Reply from FatFace - CHESTER 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great delivery..
Great delivery... On time & very friendly staff.
Love my green trouser outfit...
August 20, 2023
Reply from FatFace - CHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass your feedback on to our lovely store crew, too. Take care – LB
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