Love FatFace. They closed my local store but I always pop in when I’m in Chi or Soton! I started on bags but I have expanded my collection to hoodies and, on my last visit, snaffled me a pair of flip... See more
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Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... See more
Company replied
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... See more
Company replied
A good experience as always. It would be good if they kept some petite sizes in store. Staff nice and helpful at Chichester branch.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
83 East Street, PO19 1HA, Chichester, West Sussex, United Kingdom
- 01243 539731
4.7
Excellent
191 reviews
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Great polo shirts
Good quality garments. Size choice good. Prompt delivery & safely packaged.
April 30, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to read your feedback regarding quality and delivery. We look forward to welcoming you back!
Take care.- GM
Reply from FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave your review. I am so pleased that your order arrived in store quickly and that you are enjoying the new jeans. I hope you continue to enjoy our products as much as we do.
All the best, MM
Charged wrong price had to go back and…
Charged wrong price had to go back and get a refund!
April 23, 2024
Reply from FatFace - CHICHESTER 2
Good afternoon Gareth,
Thank you for taking the time to leave a review.
We're sorry to hear you have had this experience with us.
Sadly, I cannot see you have e-mailed prior to your review.
If you would like to discuss this further, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Always very happy with Fat face I love their clothes
Always very happy with Fat face their clothes are always good quality
Ordering online is always good and simple
You return by post or in store
April 22, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Ordered several items which came…
Ordered several items which came promptly and all fitted perfectly.
April 22, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you are happy with your items, and received your order promptly. We look forward to welcoming you back soon.
Take care.- GM
Good customer service
April 20, 2024
Reply from FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave your review. I am so pleased that you received good customer service from FatFace recently. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Change of sizes…
Most of the things I have recently bought I have had to return because Fatface seem to have changed their sizes (like M&S!) I used to buy an 8 and sometimes a 6 but now I never know. The last top i bought in a 10 was absolutely huge and I had to return it. Such a shame.
March 23, 2024
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear you are not 100% satisfied with your items. We will be sure to pass your feedback onto the appropriate department.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Great experience at the Chichester store
I visited the Chichester Fat Face branch in store this week & the week before & was well looked after by a super staff member who was really helpful & friendly.
I’m really happy with my purchases, great quality designs.
February 10, 2024
Reply from FatFace - CHICHESTER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such a pleasant experience in our Chichester store during your recent visit and that you found the crew to be super helpful and friendly. I will be sure to pass your comments on to the team. I hope you continue to love our products as much as we do.
All the best, MM
Reply from FatFace - CHICHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We hope you love your purchase!
Take care. -GM
Reply from FatFace - CHICHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great store
Staff at the Chichester store were lovely, friendly and very helpfully.
January 7, 2024
Unprompted review
Reply from FatFace - CHICHESTER 2
Good Morning Paul,
Thank you for taking the time to leave us a review!
I am so happy to hear you had such a lovely experience in our Chichester store. I will make sure this feedback is passed on to them!
We look forward to welcoming you back soon!
Kind Regards, JW
Great customer service Lovely quality…
Great customer service Lovely quality clothes
December 28, 2023
Reply from FatFace - CHICHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff attitude and helpfulness
Staff attitude and helpfulness.
A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same item but in different colours. Well done Fat Face.
December 14, 2023
Reply from FatFace - CHICHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Lovely products- just right!!!
December 4, 2023
Reply from FatFace - CHICHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent service from staff in shop!
Returned an on line order to shop and they re ordered correct size which arrived in 2 days! Very good service from staff in shop!!
November 30, 2023
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great shopping experience.
Staff always friendly and very helpful, makes all the difference, and one of the main reasons - besides the fabulous clothes, we shop there.
November 27, 2023
Reply from FatFace - CHICHESTER 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find the crew in our Chichester store to be friendly and helpful. I hope you continue to enjoy your shopping experience with us and I will pass your lovely comments on to the store.
Take Care, MM
Amazing Robert!
Robert went above and beyond and was so lovely he really is an asset to your team and a gorgeous well kept store with some gorgeous pieces
December 2, 2023
Unprompted review
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service
I was able to take advantage of an excellent Black Friday deal. I ordered online but a problem with placing the order and Royal Mail tracking meant that I never received delivery advice. Fortunately the customer service team were excellent and confirmed that my parcel had been delivered to our local store rather than my home address where I was able to collect it thanks to the helpful in-store staff
November 30, 2023
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Item delivered to Manchester not…
Item delivered to Manchester not Chichester !!!!!!
November 21, 2023
Reply from FatFace - CHICHESTER 2
Hi Chris, thank you for taking the time to review. We are so sorry for the unfortunate mistake with our courier - I can see that a member of staff has reached out to you regarding this issue. If you need any further support, please don't hesitate to get back in touch. Take care, CD
After more than a week I have not been…
After more than a week I have not been informed that the articles I ordered have arrived in store for me to collect.
November 21, 2023
Reply from FatFace - CHICHESTER 2
Hi Charles, thank you for taking the time to leave a review. I am so sorry that your order hasn't arrived in store yet - I can see that my colleague reached out to you yesterday regarding this. If you need any further assistance with this, please don't hesitate to get in touch. Take care, CD
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