Beautiful clothing. I love to wear cotton, so lots to choose from. Great designs & colours. I shopped at a good time and scored some sale price items. Great service, ordering a different size and... See more
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I often select and purchase online and have the items delivered to my local FatFace store (Cowbridge). This time I chose an autumnal dress - lovely colours, a good weight to the fabric, with long sle... See more
Company replied
Because the item I wanted wasn’t available in my size.I ordered a linen top/ blouse from the store nearest me (15miles approx) I placed the Order on a Monday and gave my phone number and email address... See more
Company replied
I ordered my items to be delivered to store and when I went to pick them up, I arrived literally as they were just about to lock up. When I said I was only picking up an order, the two ladies in store... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
1 Birds Lane, CF71 7YP, Cowbridge, Glamorgan, United Kingdom
- 01446 771943
4.4
Excellent
95 reviews
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Really helpful staff when I needed to…
Really helpful staff when I needed to order something in a different size.
April 12, 2023
Reply from FatFace - COWBRIDGE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Love my dungarees
Love my dungarees. Always buy them from Fatface as they are well made and look good for years. I’ve just started wearing my old ones for decorating so decided to treat myself to another pair
March 31, 2023
Reply from FatFace - COWBRIDGE
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
package/goods turned up on time and in…
package/goods turned up on time and in good condition the person at Cowbridge Fat Face was polite and amiable. Overall a pleasant experience.
March 27, 2023
Reply from FatFace - COWBRIDGE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Friendly and knowledgeable staff.
Bought a padded winter jacket in my third visit since Christmas. (It was the end of the sales). The shop is always well stocked and there’s usually something there to tempt me.
Friendly and knowledgeable staff add to the attraction of this shop in Cowbridge in the Vale of Glamorgan.
January 20, 2023
Reply from FatFace - COWBRIDGE
Hi Steve, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered in store delivered two days…
Ordered in store delivered two days later. Great service.
November 18, 2022
Reply from FatFace - COWBRIDGE
Hi Shirley, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cowbridge Branch is Great
I called into the Cowbridge branch of Fatface to return something ordered on line. Whilst there I bought a pair of linen trousers which were on offer. The lovely lady who served me was very pleasant and helpful. The whole experience was stress free.
July 26, 2022
Reply from FatFace - COWBRIDGE
Hi Chris, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon.
Take care, LE
Lovely store and very helpful staff.
June 24, 2022
Reply from FatFace - COWBRIDGE
Hi Lynne,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Cowbridge store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Fabulous service as always
Fabulous service as always. Love shopping at Fatface in Cowbridge
May 10, 2022
Reply from FatFace - COWBRIDGE
Hello Elizabeth
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received in our Cowbridge store. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Excellent as always in my experience
April 16, 2022
Reply from FatFace - COWBRIDGE
Good Afternoon Sarah
Thank you for your 5* review.
I am so pleased to hear of your recent experience with us.
I hope you have a great Easter.
- EP
Took items back,cashier not sure how to…
Took items back,cashier not sure how to refund my items as some was on credit card and the other gift card Sone how gave me back all on gift card when that exceed the gift card balance.
April 13, 2022
Reply from FatFace - COWBRIDGE
Hi there,
Thank you for taking the time to leave a review. I am sorry there was a little confusion about your refund. If you would like us to rectify this then please get in touch with with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Faulty pocket
Fault o cured on side pocket stitches broken
Taken back to shop for replacement.
No problem with replacing coat and shop keeper very sorry for poor workmanship
February 6, 2022
Reply from FatFace - COWBRIDGE
Hi Christopher, I am so sorry to hear this but very pleased that you managed to get it exchanged and that the staff were helpful, will pass it on to them. Thank you for leaving us a review. LM
The Shop assistant was extremely…
The Shop assistant was extremely helpful and polite. I always find my visits to Cowbridge fat face a most pleasant experience.
January 28, 2022
Reply from FatFace - COWBRIDGE
Hi Alison,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. We hope you enjoy your new purchases!
Have a great day!
Thanks again, JH
Hassle free shopping
I love Fat Face. Their clothes suit me perfectly. I have visited the Cowbridge store many times and the staff are absolutely lovely. I’m always impressed by the welcome; they always let you know they’re there to help if needed but are not intrusive. Also they make you feel valued as a customer which is so lovely because many businesses don’t seem to realise how important that is to customers. The experience makes me want to return and I do! I would say 80% of my daily wardrobe is Fat Face and I’ve no plans to change this anytime soon.
December 11, 2021
Unprompted review
Reply from FatFace - COWBRIDGE
Hi Tracy,
Thanks for leaving us this 5 star review.
We are so happy to hear this positive feedback and we hope you continue to enjoy your shopping experience with us.
Merry Christmas! - ES
Lovely helpful staff
November 30, 2021
Reply from FatFace - COWBRIDGE
Hi Ruth,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store. We will ensure that your feedback is passed on and we hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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