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FatFace - EASTBOURNE Reviews 171

TrustScore 4.5 out of 5

4.6

80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!

Company replied

Rated 5 out of 5 stars

Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍

Company replied

Rated 5 out of 5 stars

I ordered a jumper online but had to exchange for a smaller size in store with no problem at all . The shop staff were really helpful and the refund was done straight away with no hassle at all . I a... See more

Company replied

Rated 1 out of 5 stars

Free delivery the store tells me - NOT TRUE Just wanted a belt so tried Fat face who told me out of stock but I could get delivered to store or online for free. Tried to order online but no option... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, United Kingdom

  • 01323 644359

4.6

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Bright well set out shop

Bright well set out shop. Helpful, nothings too much trouble sales assistance. Great range of both mens and women's clothing. Good quality and size/fit. Lovely the sales 😍

April 24, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent service.

May 12, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Colourful clothes which are good value for money!

I've always found Fatface clothes great value for money. Fatface tunics are my favourite and are made in very colourful fabrics!

May 9, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Very good quality

Very good quality. I’m happy with them
⭐️⭐️⭐️⭐️⭐️

May 9, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Love your clothes

Love your clothes. So does my husband Staff really efficient. All in all great store

May 6, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

I ordered a jumper online but had to…

I ordered a jumper online but had to exchange for a smaller size in store with no problem at all .
The shop staff were really helpful and the refund was done straight away with no hassle at all . I always buy my jumpers at fatface as they are always good quality . Thank you fatface .

May 1, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering

Easy to order & return what I didn’t want

April 27, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff. Lovely clothes and sandals, just what I needed

April 18, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great clothes, great fit.

I am very enamoured at the clothes from Fatface in general. They fit! That statement doesn't seem like an enormous congratulation, but it's almost miraculous compared to some other outlets these days. On top of that the materials and the construction are excellent. Well done FatFace.

April 22, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Friendly

Efficient, but above all else the staff were genuinely happy and friendly.

April 10, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

My order was straightforward no…

My order was straightforward no hitches.Lovely items.

April 11, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Present for husband

Present for husband. Liked that there was a longer length.

February 10, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I want to give a huge shout out to Zara…

I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store.
They both go over and beyond by being welcoming, professional, hard working and a shinning example of what FaceFace philosophy is about.
As soon as I entered the store, they were smiling and approachable.
Today they both were my personal shoppers, giving advice on my beautiful purchases.
Visiting Eastbourne FatFace after a hard week at work, is my retail therapy.

January 17, 2026
Unprompted review
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order website

Easy to order website, simple collection process and excellent product.

January 7, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order and pick up

Easy to order and pick up.
Lovely colour.

January 10, 2026
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Disability Invisibility

We regularly go to Eastbourne, where our nearest Fat face shop is, so I asked for my purchase to be delivered there. This was a mistake on my part, as being in a wheelchair caused me to be invisible to the shop assistant, who was watching another assistant serve a customer, but stopped when another customer approached the till. This lady advised her of my presence, I was less than 4 feet away. Do you have a policy against serving disabled customers!

December 17, 2025
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Reply from FatFace - EASTBOURNE

Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE

Rated 4 out of 5 stars

Eastbourne Branch staff and stock…

Eastbourne Branch staff and stock Great. Online they are a bit iffy to say the least. Their parent company Next who are next door to them in Eastbourne same applies except their online service is a total disaster.
So my advice use the shops and skip the online disaster zones

September 8, 2025
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Reply from FatFace - EASTBOURNE

Hello George
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Waterproof coat

Ordered online, very quick delivery to local Fatface store -not worn the coat yet but it looks fab on and bought at a great price

November 4, 2025
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good customer experience

Easy to order and collect in store. Friendly welcoming staff when collecting. Good to be able to try on in store once collected. Lovely jumper, perfect fit, good quality.

October 19, 2025
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Ordered on line

Ordered on line, notified when ready for collection, collected the next day, can't fault it

September 29, 2025
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Reply from FatFace - EASTBOURNE

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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