Really fast free delivery to store. Great product at a great price. Very knowledgeable and friendly customer service assistant.
Company replied
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See what reviewers are saying
I wanted to commend the excellent customer service in FatFace Ely -- not just for the particular occasion a couple of Saturdays ago when a member of staff (Angharad?) got a load of new necklaces out o... See more
Company replied
What I bought I love! The dress and skirt are really good quality, fit well and are comfortable. I handed over my husbands Blue Light card to he told I couldn't use it if he wasn't with me, which I... See more
Company replied
I had a great experience at the FatFace store in Ely. The shop is well-organized, with a great choice of high-quality clothes, and the friendly staff really stand out. They went above and beyond to he... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
2 Market Place, CB7 4NP, Ely, Cambridgeshire, United Kingdom
- 01353 669125
4.5
Excellent
149 reviews
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Reply from FatFace - ELY
Good afternoon, Sally
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon.
Take care, JB
Ordered a lovely blouse and palazzo…
Ordered a lovely blouse and palazzo pants just before departing for first holiday in the sun in nearly 3 years. Arrived on time!
July 16, 2022
Reply from FatFace - ELY
Hi Louisa, Thank you for your 5* review. We are so glad to hear that the order arrived on time. We hope you had a great holiday! - ES
I was after a dress for a party
I was after a dress for a party, sales assistant couldn't have been more helpful and offered to order things in for me. I settled on one in the store and just love it!
July 10, 2022
Reply from FatFace - ELY
Good afternoon, Beverley
Thank you for leaving us this review about your instore shopping experience at Ely, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Great service
Great service. Kept me fully informed of progress & delivered on time. Would have no problem ordering again.
May 7, 2022
Reply from FatFace - ELY
Hi Dianne, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Fantastic service…..very friendly…
Fantastic service…..very friendly staff….bought a great top wanted it in both colours didn’t have my size so member of staff suggested to look online and bingo manage to get it….
May 7, 2022
Reply from FatFace - ELY
Good afternoon Bev!
I am so happy to read what a positive experience you had in the Ely store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Got what I ordered very efficient
April 19, 2022
Reply from FatFace - ELY
Hi Joan,
Thank you for your 5* review. Many thanks-AB.
Visited twice to try on and buy a pair…
Visited twice to try on and buy a pair of jeans only to find that no sizes above 14 were stocked. Completely size-ist and alienating to have to be unable to shop in store.
April 12, 2022
Reply from FatFace - ELY
Hi there
Thank you for taking the time to leave a review.
We really do appreciate your feedback regarding our size availability in our store. We are proud of being able to offer the size ranges that we do and we have received such positive feedback from our customers about using a diverse range of models. We do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels
I hope you have a lovely day - DW
Very bad experience. Pathetic customer service.
Very bad experience
Ordered 2 items. The gift code for 50 pounds and above never worked. When opened the package one item was missing. There was no intimation regarding this prior to the delivery. Had to chase customer care to find out the silly reasons on what went wrong and for the refund. Not sure why debiting money on the first place if not going to deliver the products ordered.
Never going to buy again or recommend to anyone.
March 31, 2022
Reply from FatFace - ELY
Good Morning Jithin, Thank you for taking the time to leave your review. I am sorry to hear that you didn't have such a positive experience this time round. I can see that you have been in touch with my colleague who has now rectified this situation for you. If you need any further assistance, pleased do let us know. Thanks, LE
Fat Face Ely
A lovely, well laid out store and the customer service is spot on!
March 26, 2022
Unprompted review
Reply from FatFace - ELY
Hi Laura, Thank you for your review. I am so pleased to hear you had a great shopping experience in Ely - This is great to hear! Take care, LE
So friendly,it's a pleasure to walk…
So friendly,it's a pleasure to walk through the door. This top didn't fit but I'll be back.
March 14, 2022
Reply from FatFace - ELY
Hi Ruth
Thank you for your 5 star review. Wonderful to hear you are having a great experience at our Ely store. I will pass on your positive feedback. Have a lovely day. MJ
Great shop
Great shop, well stocked and well displayed. Staff are friendly & helpful
February 28, 2022
Reply from FatFace - ELY
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Have a great day! Take care, LM
Great service and help as always at Ely…
Great service and help as always at Ely store. Lovely product quality and price
January 27, 2022
Reply from FatFace - ELY
Hi Paul,
Thank you for the 5 star review. I will make sure your comments are passed along to the team in Ely -CD
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