I picked up my purchase at my local store and I found it a very pleasant experience. The staff were extremely friendly and very helpful.
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My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assi... See more
Company replied
The shop was busy (Saturday afternoon) and I had to return something which was too small for my granddaughter. I was served by the most charming polite and gracious young woman who could not have don... See more
Company replied
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
52 Church Street, TR11 3DS, Falmouth, Cornwall, United Kingdom
- 01326 317104
4.3
Excellent
61 reviews
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In house collection
I picked up my purchase at my local store and I found it a very pleasant experience.
The staff were extremely friendly and very helpful.
December 17, 2025
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service From Keeley
Upon my arrival at the Falmouth store, Keeley warmly greeted me and was a massive help for the entirety of my visit
September 28, 2025
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello Dylan,
Thank you for your review. I am so pleased to hear of your recent experience shopping in our Falmouth store. We hope to welcome you back soon!
Take care, CM
Went into Falmouth store this morning 2…
Went into Falmouth store this morning 2 young girls behind counter neither acknowledged me , walked around looking for a present for somebody , didn't see anything was going to buy voucher still neither one spoke to me just carried on talking so I walked out didn't buy voucher so they lost a €40 sale won't be going back
July 8, 2025
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello June,
Thank you for taking the time to share your experience. We're really sorry to hear about your visit to our Falmouth store.
At FatFace, we aim to offer a warm and welcoming service to everyone who walks through our doors, so it’s disappointing to hear we missed the mark. Your feedback has been shared with the store team so we can ensure this is addressed and doesn't happen again.
Take care, LE
Great service in store
June 20, 2025
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
I came onto your store with an idea in mind but nothing quite fit that idea. One of your members of staff, Freya, asked if I needed any help and she helped me find something that I wouldn't have thought of previously. Very friendly and very helpful. Many thanks.
June 10, 2025
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Popped into the Falmouth store last…
Popped into the Falmouth store last week for a browse and was greeted by the knowledgeable and helpful Ally (thanks) and the team, who assisted me in buying a lovely, stripey sweatshirt. I LOVE it and had a really enjoyable shopping experience. I'll be back!
June 6, 2025
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great online service
May 10, 2025
Reply from FatFace - FALMOUTH 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordering good. Store poor
Ordering very satisfactory. Store pick up less so. Queue in store which someone just bypassed and got served, then, I presume, a new staff member wanted more than my email reminder. Thankfully I was rescued by a more senior guy who just got items
April 30, 2025
Reply from FatFace - FALMOUTH 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Super smooth experience
Super smooth experience, great product. Quick dispatch and very useful to collect and if needs be return to local store, rather than pay for postage.
November 18, 2024
Reply from FatFace - FALMOUTH 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really good service from Ally and Karen…
Really good service from Ally and Karen , our gift cards didn’t work and they were very helpful in trying to get it sorted , and also honoured my partners student discount even though he’d left didn’t have his card
November 12, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello!
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Falmouth store - this is great to hear. Take care, LE
Bought some cute Christmas presents for…
Bought some cute Christmas presents for my family here after a roadtrip around Cornwall, the staff was super friendly, special thanks to Luke for helping me pick out what I needed
November 14, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and Helpful Staff
My husband and I visited the Falmouth branch as he had seen a jacket online and want to try it for size. I tried to persuade him that an alternative one was much nicer and, without prompting, the assistant in the shop remarked on how good the one I’d selected looked on him. She was really helpful in pointing us to other items I wanted to look at too. I wouldn’t hesitate to go there again – the staff were really friendly and gave genuine feedback.
November 11, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
excellent customer experience
excellent customer experience, managed to get some personalised assistance from Alison as she helped me with some secret santa presents and we settled on the 12 days of socks, which were funny and just perfect.
November 8, 2024
Unprompted review
Reply from FatFace - FALMOUTH 2
Hello Russell
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Still waiting for the skirt after I…
Still waiting for the skirt after I took time off work to collect it, only to be told it had been sent somewhere else!!!!
October 14, 2024
Reply from FatFace - FALMOUTH 2
Hello there
Thank you for taking the time to leave your review.
I am really sorry to hear that you haven't received your order, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com for assistance with this. A member of our friendly team will be happy to help.
Take care, LE
Reply from FatFace - FALMOUTH 2
Hello Adrian
Thank you for taking the time to leave your review. I am sorry to hear that you still haven't received your order.
Please email our friendly team at fatfacereviews@mail.fatface.com and we can help.
Take care, LE
My purchase was supposed to arrive in two days
My purchase was supposed to arrive in store on Sunday 6th October but I am still waiting today 11th October with no explnation<
October 11, 2024
Reply from FatFace - FALMOUTH 2
Hello Mark
Thank you for your review.
I am really sorry to hear that your order hasn't arrived in store, I can understand that this is disappointing.
Please email fatfacereviews@mail.fatface.com and a member of our friendly team will reach out to you and help resolve your query.
Take care, LE
Ease of ordering, delivery and returns
I was impressed with the ease of ordering, flexible delivery options (which include free delivery to a store) and returning (they even include a returns label). My refund was also processed promptly. Regrettably, I had to return a lovely linen shirt which was too short in the body.
August 21, 2024
Reply from FatFace - FALMOUTH 2
Hello Christian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service in shop and website.
Great service in shop who pointed me to the website for size they hadn’t got in stock. Website was easy to navigate and delivered quickly the exact item I wanted.
August 16, 2024
Reply from FatFace - FALMOUTH 2
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - FALMOUTH 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
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