Although I’ve bought Fatface clothes for myself and as gifts, I hadn’t bought anything for my husband and wasn’t sure what size to order. I ordered two sizes, one was perfect and the other item I r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... See more
Company replied
I ordered a pyjama top and pyjama bottoms as a Christmas gift on line as they were not available in store at the Farnham branch. I arranged for the items to be delivered to the store for me to pick... See more
Company replied
I’ve shopped at FatFace for nearly 15 years either in store or online. The service from both experiences has always been excellent. I nearly always end up buying something.The clothing and accessories... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
51 The Borough, GU9 7NW, Farnham, Surrey, United Kingdom
- 01252 714790
4.9
Excellent
116 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Brand
Great products great service have shopped with FatFace for years my favourite clothing brand for all the above reasons.
November 4, 2023
Reply from FatFace - FARNHAM
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Overall experience and the items were…
Overall experience and the items were all superbly done…fit very well
October 25, 2023
Reply from FatFace - FARNHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy ordering and good communication
Easy ordering and good communication. Jeans fit well and are comfortable. Great price in the sale too!
October 19, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great quality
Great quality, lovely designs for every season. Fatface is my favourite high street brand, never disappoints! Went to Farnham branch to pick up my order, friendly and helpful staff.
September 17, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great shorts at a good price
Well made shorts that look great and were delivered in store very quickly.
September 8, 2023
Reply from FatFace - FARNHAM
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Good service in store
Good service in store , great products , and prompt delivery with my on line order ,
September 7, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Click & collect system not working in…
Click & collect system not working in Farnham store.
Items excellent
Just frustrating time wasting for staff & myself
August 30, 2023
Reply from FatFace - FARNHAM
Hello Jean
Thank you for taking the time to leave your review.
I am sorry to hear that you have had some troubles with the click and collect system. I cannot see that you have contacted us regarding this, so if you wish to discuss this further, please don't hesitate to email us at customerservices@fatface.com
Thank you, LE
Reply from FatFace - FARNHAM
Hi Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online for delivery to a local store.
Ordered a Brooke zip-hoodie online for delivery to a local Fatface store as there's no next-working-day delivery option (I have to plan my deliveries around work). The process was easy and the girls in-store were friendly and efficient - you can't ask for more! :-)
August 20, 2023
Reply from FatFace - FARNHAM
Hi Jonny
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great price- lovely suit and great…
Great price- lovely suit and great customer service in the farnham shop
August 16, 2023
Reply from FatFace - FARNHAM
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I had my order delivered to the store
I had my order delivered to the store so I could try the items on. If they were not ok I could easily return them.
It was quick service in the shop and I had no returns.
August 13, 2023
Reply from FatFace - FARNHAM
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy collection from store
Easy collection from store, dress fit lovely and love the material. Great bargain in the sale too!
August 10, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items. Take care – SK
Good value and friendly staff.
Fat Face clothes are very good quality and the staff in the Farnham branch are very helpful.
I bought a pair of leather boots,which were in the sale.Delighted with them.
August 10, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Easy online order and free collection
August 4, 2023
Reply from FatFace - FARNHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - FARNHAM
Thank you for your 5* review regarding your recent visit to our Farnham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely
Lovely, jacket, granddaughter loved it.
Very good detail on the zipper jacket for the cooler days.
July 10, 2023
Reply from FatFace - FARNHAM
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Reply from FatFace - FARNHAM
Good afternoon, Lyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Farnham store.
Take care, JB
Staff very friendly & helpful
Staff very friendly & helpful. Clothes good quality, pleased with choices.
May 4, 2023
Reply from FatFace - FARNHAM
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Jeans were just what I wanted
Jeans were just what I wanted - longer leg and boot cut. Fabric was soft with a little stretch so jeans were comfy. Order arrived in store quickly and staff in store were pleasant when I went in to collect
April 30, 2023
Reply from FatFace - FARNHAM
Hello, Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Well done.ot the items I wanted
Got the items I wanted. Collected them from local store. All very painless. Well done.
April 27, 2023
Reply from FatFace - FARNHAM
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.