Your help desk were great, the item was delayed because Everi your courier is so useless in rural areas but he managed to reorder ad get the delivery to me. Needless to say Everi didn't deliver to my... See more
Company replied
Location
Switch locationUnit 16/17 The Old Market Shopping Centre, HR4 9HT Hereford, Herefordshire, GB
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See what reviewers are saying
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was re... See more
Company replied
The two ladies working in the Hereford store on 19th May 2026 were super friendly and gave me some great styling advice to coordinate the bree cardigan with a skirt bought in a different shop. The ad... See more
Company replied
I have always love shopping at fatface when my children where little it was fantastic. Dress I’ve bought for a recent holiday are all excellent value for money &. Fat face sale is our go too everytim... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 16/17 The Old Market Shopping Centre, HR4 9HT, Hereford, Herefordshire, United Kingdom
- 01432 265404
4.8
Excellent
129 reviews
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Very quick despatch and delivery
Very quick despatch and delivery. Even t hough I had to change the items as not suitable, the service was very good and refund was very prompt. Many thanks.
January 6, 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast and easy
I ordered a couple of T shirsts and was given a date to collect them from the shop. They came a couple of days earlier which was great. Staff in the shop were friendly.
January 6, 2026
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff as always when collecting my order
Went to collect my online order from the Hereford store. Staff friendly and helpful as they always are in there and my items from the sale are all quality and fit well.
December 31, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Still waiting for my Xmas jumper- had…
Still waiting for my Xmas jumper- had an email to say it was ready for collection at my nominated store. When I arrived they said it wasn’t there. Shortly after I received a text msg to say it was ready to be collected so I walked back to the store only to be told that it wasn’t there!! The assistant told me it might come in a week or so and didn’t really seem bothered that I had ordered it to Xmas get together.
Spoke to customer services and they were very apologetic and arranged a reorder which should arrive tomorrow
December 17, 2025
Reply from FatFace - HEREFORD 2
Hi there
We’re really sorry for the problems with your order and the frustration this caused. Your feedback has been shared with our team. If you require further assistance, please do let us know.
Thank you, LE
Man Bag
The bag I ordered was delivmiered to the store I selected within 3 days(this was faster than advised at time of ordering) and there was a daily email to remind me to collect it in case I forgot. Staff in your Hereford store were most attentive.
December 9, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good experience in the Hereford…
Very good experience in the Hereford store today Nia was so helpful nothing was too much trouble , really good experience so helpful thank you Nia.
December 12, 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service from start to collection
Ordering and delivery to store very easy. Lov in store assistant on picking up as I was little late collecting.
December 7, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
A visit to the Hereford store was…
A visit to the Hereford store was extremely beneficial.
Ali was the assistant that helped my wife making a selection of garments and accessories. She was wonderful and very caring. offering advice and generally being so helpful. The other members of staff were extremely nice and caring too.
October 11, 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hereford store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Still waiting for my order over a week…
Still waiting for my order over a week now and don’t know what’s happening!
August 16, 2025
Reply from FatFace - HEREFORD 2
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Outstanding shop.
What a lovely shop. The quality of clothing is superb and the Staff make shopping for anything a joy. Karen and her amazing staff you take away all the drudgery of shopping for clothes with sound advice and always with a smile. This is the second review I have left and they deserve a well done from - not the best shopper that comes in. Thank you again ladies.
July 18, 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always a great service,keeping you…
Always a great service,keeping you updated on orders.
July 1, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent experience
I had an excellent experience in fat face branch of hereford due to the fantastic sales person Beth.
Beth has very good way of dealing with customers.. really sppreciated
July 5, 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Outstanding
Fat face in Hereford is the most friendly FatFace outlet I have ever visited. They were extremely courteous, and could not do enough to help. The manager and her staff could not have done more - it was a pleasure to shop there and I will most certainly be buying more. Outstanding staff and just as important outstanding clothes. Thank you very much. Caroline.
July 4, 2025
Unprompted review
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfect item and speedy delivery.
March 31, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bright trainers for the spring
I spotted these trainers in the shop window, but had no time to shop at that time. I ordered on line and opted to have them delivered to store. Perfect for me and no hassles. The trainers are fabulously comfortable and the colour combo at the heel, striking.
March 24, 2025
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Ordered online as shop did not have in…
Ordered online as shop did not have in stock, came quickly and communication was great. Team in the store very welcoming when I went to collect. The jacket I ordered was great and very good value for money
December 4, 2024
Reply from FatFace - HEREFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and wasy to order and kept fully…
Quick and wasy to order and kept fully informed. Hereford store had the item close and ready to hand.
November 18, 2024
Reply from FatFace - HEREFORD 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant Cords
A very easy process to order and return. Staff lovely and helpful Ordered 2 size's of Cords really comfortable and good quality
November 6, 2024
Reply from FatFace - HEREFORD 2
Hello Joanna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good value pretty top
August 22, 2024
Reply from FatFace - HEREFORD 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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