Ipswich shop had sold out of the trilby hat so I ordered online for an in-store collection. All communications and service excellent as always. Latest news is the Ipswich shop is to close after many,... See more
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I had a great experience at Fatface Ipswich from staff Emily Beth Geogia and Jess today. They acted like a team in the store which is unusual, greeted me, referred me to colleagues, smiles, seemed int... See more
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Service from Ipswich store excellent! The dress I ordered is beautiful, exactly like the photo and as described 🥰
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My go-to shop for casual clothing, great value, good quality, and fit. Their staff are super helpful too... it's always worth keeping an eye out for the Fat Face sales, there is always a bargain to b... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 Butter Market, IP1 1BQ, Ipswich, Suffolk, United Kingdom
- 01473 225265
4.8
Excellent
113 reviews
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Staff are always lovely in-store
Staff are always lovely in-store. I buy online & collect from the store, as I inevitably need to 'browse'.
I come in knowing I can get my order (as difficult when working to receive deliveries).
I've shopped here for years and some staff are definitely more helpful than others.
I used to always get a 'hi', but it's hit & miss now. I find that a 'hi' is a good welcome and then I find them approachable if I need anything. It just gives the visit a nicer feel.
August 5, 2024
Reply from FatFace - IPSWICH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Emily's customer service skills are…
Emily's customer service skills are amazing, she was straight over me and helped me size a hoodie for myself.
Highly recommend her for all you help!
August 7, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service provided by Jess
Very helpful and knowledgeable regarding Fatface clothing and sizes which Jess was able to order online to be delivered.
June 24, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
5* Ipswich Service
Excellent service from the Ipswich Fat Face team today. Especially Emily who could not have been more helpful. Well deserved 5 stars.
June 7, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello May,
Thank you for sharing your recent experience in our Ipswich store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
Take care, ED
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to read your feedback on our service, and we look forward to welcoming you back soon!
Take care.- GM
Polite helpful staff
May 2, 2024
Reply from FatFace - IPSWICH
HI Cheryl
Thank you for your 5* review and taking the time to leave your feedback. Many thanks-AB.
Picked up my online order...Staff…
Picked up my online order...Staff member was lovely 😊
April 10, 2024
Reply from FatFace - IPSWICH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Breach of data
Breach of data my number was given out to a customer without my permission.
April 11, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Beth!
Beth could not have been more helpful today.
She gave me great honest feedback at the changing rooms and sought out stock for me to try on.
Five stars very much deserved 👏
February 13, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores! We look forward to welcoming you back soon.
Take care. -GM
Great service in Ipswich from Emily & Beth
Emily & Beth in Ipswich were friendly and went out of their way to help me find what I was looking for. A pleasure to shop there.
And I'm loving the sweater I bought.
January 24, 2024
Unprompted review
Reply from FatFace - IPSWICH
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
The Ipswich staff are always so helpful…
The Ipswich staff are always so helpful and friendly. I love the quality of Fat Face clothing, especially the coats. The fact that I can find clothes that are not made in China is a real plus and will keep me buying from Fat Face in the future.
December 29, 2023
Reply from FatFace - IPSWICH
Hello Louisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really friendly and helpful shopping experience
Beth really helped me with picking out a dress for a Christmas party in December. Super friendly customer service.
December 9, 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
excellent
i popped in store for the first time the other day, and had no idea what i wanted to get someone for a gift but lily was amazing help and very polite, an excellent sales person. will definitely be coming back soon !
December 18, 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you encountered such great experience in our Ipswich store. I will be sure to pass your lovely comments on to the team.
All the best, MM
Emily and Hayley fantastic service …
Emily and Hayley ipswich ,lovely ladies who helped a clueless man buying a dress for my wife's Christmas present,great service 👍👍
December 21, 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you find the crew to be so helpful in our Ipswich store. I will be sure to pass on your comments to the team.
All the best, MM
So helpful……
Bridget and team were so helpful in store today; they couldn’t have done more.
December 21, 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered great customer service in our Ipswich store. I will be sure to pass on your comments to the team.
All the best, MM
A big thank you to Jess in the Ipswich…
A big thank you to Jess in the Ipswich branch for helping me locate the slippers I was after. I really appreciated your help and for the excellent friendly customer service.
December 13, 2023
Unprompted review
Reply from FatFace - IPSWICH
Hi Nicky thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such lovely staff in the Ipswich store
Such lovely staff in the Ipswich store! Really chatty and friendly, I love going in there every time. I was helped by the lovely Beth and she was ever so helpful and cheerful, loved chatting to her :) thankyou so much
November 30, 2023
Unprompted review
Reply from FatFace - IPSWICH
Good afternoon, Kirsty.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Ipswich store.
Take care, JB
Reply from FatFace - IPSWICH
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Ipswich store to be helpful and friendly. I hope you continue to enjoy your shopping experience with us, both in store and online.
Take care, MM
A happy customer
Michaela and Hayley were very helpful-finding me extra dresses to try on from the ‘last chance’ rack and getting me different sizes of jumpers and skirts to compare the fit. I bought a skirt, jumper and a dress and love them all!
December 7, 2023
Unprompted review
Reply from FatFace - IPSWICH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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