I was in the FatFace in Ludlow in May and the sweetest young lady Natalie, sold me a multi raffia bag. I just wanted you to know when I got back to Texas, I have gotten so many compliments on that cu... See more
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See what reviewers are saying
For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it... See more
Company replied
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots ou... See more
Company replied
I made two “click and collect” orders within a couple of days. The second one arrived very quickly but the first was sent to a completely different store 100 miles away! It was then posted to the corr... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
59 Broad Street, SY8 1NH, Ludlow, Shropshire, United Kingdom
- 01584 879646
4.7
Excellent
92 reviews
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Price was reasonable
Price was reasonable . Store layout was good. Staff was polite in Ludlow
January 7, 2026
Unprompted review
Reply from FatFace - LUDLOW
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
very pleased with my shirts and jumpers…
very pleased with my shirts and jumpers excellent quality ,perfect size and fit ,many thanks james
December 31, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Failure to deliver on time
Delay in delivery to store which is an issue if you live 1 hour from store and plan shopping around the collection time selected. If selected times cannot be honoured then perhaps the management plan needs to be addressed.
December 11, 2025
Reply from FatFace - LUDLOW
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Good days shopping!
Bought a lovely skirt in the sale and paired it with a top that was full price. I was helped by a charming assistant in Ludlow branch(Natalie)
It's always a pleasure to go to Fat face.The clothes are beautiful and of a high quality.
October 24, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly fat face staff
I went into the Ludlow fatface this morning looking for Christmas pyjamas
I was greeted by a lovely young lady called Kay who was extremely helpful
Very happy to help me and advise me with sizes ect
I would like to say all the staff I have dealt with in Ludlow have always been helpful
September 25, 2025
Unprompted review
Reply from FatFace - LUDLOW
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
All in all a very pleasant experience…
All in all a very pleasant experience from purchase to refund
September 1, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
For my Wife's Birthday
For my Wife's Birthday, I chose your super Caitlin Tunic blouse, with a lovely Autumn leaf patterns and colour and lovely little buttons. A super relaxed, casual top with 3/4 length pleated sleeves it was on your marvelous offer. It suits her green eyes perfectly. We had a lovely evening meal celebrating her Birthday. I must say she looked even more beautiful in your blouse, if that is at all possible. 67 years young.
August 16, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Collection brilliant
Collection brilliant , too big sent for size below will collect and return on same day
July 31, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered on time and prepared to wait…
Delivered on time and prepared to wait a couple of days to suit my collection date. Pleasant and personable staff.
Love my new bag.
February 10, 2025
Reply from FatFace - LUDLOW
Hi Cathy
Thank you for taking the time to leave your review. I am so please to hear that you love your new item, and that our team in Ludlow were helpful! Take care, LE
Sway jeans
Easy to order and very easy to pick up at my local store, staff so nice and friendly and helpful, although I would much rather go and buy directly from the store, but they didn’t have what I wanted at the time.
January 13, 2025
Reply from FatFace - LUDLOW
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
A good product from the sale nice staff…
A good product from the sale nice staff on collection
December 6, 2024
Reply from FatFace - LUDLOW
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kayla saves the day
I'm singing the praise of Kayla Ludlow store....After a few days of dealing with H/O, being fobbed off in general( too long winded & unbelievable to start to put down) Kayla sorted my faulty boots out. I was ready to boycott FF forever! Kayla has restored my faith with excellent customer service.
Thank you!
October 23, 2024
Unprompted review
Reply from FatFace - LUDLOW
Hello Sonia
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ludlow store - this is great to hear. Take care, LE
Reply from FatFace - LUDLOW
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were lovely
Staff were lovely, friendly and helpful, and collecting the package was easy.
August 22, 2024
Reply from FatFace - LUDLOW
Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought some flippy shorts in the sale…
I bought some flippy shorts in the sale , I had to contact customer services for slight a problem that happened in store with a payment & they were helpful. The staff in the Ludlow store were very helpful as always.
August 6, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave a review.
I’m sorry to hear you had a problem with your purchase. However, I’m happy to hear our crew have helped you resolve this matter!
Take care, LC.
The staff were very friendly and…
The staff were very friendly and helpful. Everything was easy to find. A very easy experience.
August 8, 2024
Reply from FatFace - LUDLOW
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
fantastic customer service.
We had a wonderful experience in Ludlow store while visiting recently. The staff, in particular Kayla & Nat, were so welcoming & friendly, nothing was too much trouble for them. I will definitely be using the store again.
June 21, 2024
Unprompted review
Reply from FatFace - LUDLOW
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ludlow Fatface is great to shop in
Ludlow Fatface is great to shop in. The staff are so welcoming and helpful, I asked for some help with jeans and the girls were great and knew all about the product. I will continue to shop in this store, it’s a delight.
June 4, 2024
Unprompted review
Reply from FatFace - LUDLOW
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience when visiting our Ludlow store and that you found the crew to be so helpful. I will be sure to pass your lovely comments to the team.
All the best, MM
No confirmation email,rest fabulous
Bit sad but only because I didn’t receive a confirmation email.i had one however asking for a review and rang the store and they kindly confirmed it was ready.Not a huge problem in fact.Staff lovely as ever.
May 3, 2024
Reply from FatFace - LUDLOW
Good morning,
Thank you for taking the time to leave your review.
I am so sorry that you did not receive an order confirmation of your email but I am pleased that you have now been able to collect your order and that the crew in our Ludlow store were so lovely. I hope you continue to enjoy your visits to store.
Take care, MM
No email received to say item was ready…
No email received to say item was ready for collection. Had to contact customer service to chase up. Opening times on web incorrect so I turned up half an hour before store opened . Item fine however
April 17, 2024
Reply from FatFace - LUDLOW
Hello
Thank you for your review.
I am so sorry to hear of your recent experience with us. I have raised this with the appropriate department for future consideration.
EP
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